include
Answered

Unable to login on ONKYO

  • 24 January 2019
  • 47 replies
  • 2539 views
E
Rank
I am trialing Hifi subscription. I am unable to login to Deezer through Onkyo NR-646 amplifier. This is an amp that is supported by Deezer. However it doesn’t let me login. I keep getting an error message “Your details are incorrect, please try again.” I have upgraded Onkyo amp to the latest firmware. Yet no luck. Please note that I am able to login to Deezer web and IOS App with the same credentials.
icon

Best answer by Drgee 11 January 2021, 16:07

View original

47 replies

R
Rank

Hello,

I have a premium subscription but am unable to login with the Onkyo TX-8130 receiver. I keep getting the message: "Your details are incorect, please try again". Could you please help me with this issue?

Thanks.

 

Rudi
Rank
Userlevel 7
Badge +7

Thanks a lot for letting us know @yimmyme :relaxed: and obviously for subscribing!

Stay tuned during the course of this year, we have connectivity and player improvements on the plans which will improve your experience listening on Deezer :wink:

Y
Rank
Userlevel 1

Any firmware updates @yimmyme?

Have you tried resetting the Onkyo to factory settings?

I opted into the Hifi subscription and then it worked.

It appears that with this device you can’t login when using a free account!

:)

Rudi
Rank
Userlevel 7
Badge +7

Any firmware updates @yimmyme?

Have you tried resetting the Onkyo to factory settings?

Y
Rank
Userlevel 1

I have restarted my router etc.

I also tried with several different networks.

Nothing helps.

Y
Rank
Userlevel 1

Thanks! Hoping someone can help

Rudi
Rank
Userlevel 7
Badge +7

Hi there @yimmyme 

I've moved your comments here for added help. Apologies for the inconvenience.

Could you please try restarting your network router and Onkyo device to see if it helps?

Y
Rank
Userlevel 1

If there is no way to login for me then I guess I cant use this service.

:(

Y
Rank
Userlevel 1

Hi all,

 

I’m hoping for any information about this problem.

 

I am unable to login to Deezer on my Onkyo DP-S1 DAP.

The DAP is running 1.30 software and being used in Japan.

I am trying to login with my deezer free account. If it works I might upgrade to the Hifi plan.

But there appears to be some issue with logging in.

 

Can anyone help with this issue?

 

Thanks!

Rudi
Rank
Userlevel 7
Badge +7

Thanks for sharing with us @Drgee great it's working again!

@Eric Garcia @Jarosław Bledowski could you please check if it works for you?

J
Rank

posiadam konto hifi okres próbny. nie mogę się zalogować do swojego urządzenia Onkyo tx 8150 tym samym hasłem bez problemu loguję się do telefonu i komputera

D
Rank

Hello,

my problem is solved. I disconnected the device from the mains, and it started.

Thank you.

E
Rank

Hello,

i can’t log in to Onkyo TX NR646.

 

Well thank you.

D
Rank

Hello,

i can’t log in to Onkyo TX NR535.

The firmware is up to date.

Well thank you.

Rudi
Rank
Userlevel 7
Badge +7

Thanks for reporting it @zummy @slaneymark 

We'll be looking into this, it could be that our API isn't ready for the new firmware update you've had. @zummy have you updated your firmware too? Please post your versions here - a factory reset and a router restart could help :thumbsup_tone2:

Z
Rank

Hello. Can't login to Onkyo TX-NR535. Check FAQ but there is no answer to previous question about device. Is possible to log in ?

Thx

S
Rank

I'm a new user with Deezer and am experiencing the same problem with my TX-NR636. I can't login and instead get this message:

“Connection Error. The server connection could not be established or was terminated early. Please try again later.”

I've updated the firmware to the most recent update. All other NET apps function normally, and I'm able to login successfully using other devices.

Pia.Deezer
Userlevel 7
Badge +3

Hello @MrSimplyDreamer sorry, I had to unlink your Deezer account from Google+ again. 

Please do not click on Google when you login, only login with your Deezer email address.

I just sent another password reset email to you. Please simply reset your password and then try to log in with your Onkyo App again. Thank you

M
Rank

Hi there @MrSimplyDreamer 

Thanks for reaching out. Don't worry, I've had a look at your account, unlinked your Google login and sent you a password reset email. Please check your inbox, change the pass and try to log in directly. Let me know if you need further help :wink:

Please help me. I don’t see password reset mail.

M
Rank

Sorry, but i don’t see password reset mail.

 

Rudi
Rank
Userlevel 7
Badge +7

Hi there @MrSimplyDreamer 

Thanks for reaching out. Don't worry, I've had a look at your account, unlinked your Google login and sent you a password reset email. Please check your inbox, change the pass and try to log in directly. Let me know if you need further help :wink:

M
Rank

I can’t login on my receiver Onkyo, because i have just one way to login by email. But i registered by google account, and i can’t change method of autentification in my profile. Please help.

M
Rank

There was a firmware update available for the TX-NR 636 today.  After the update, Deezer is once again functioning properly.  Sounds so much better than trying to use iOS through bluetooth.

Rudi
Rank
Userlevel 7
Badge +7
Thanks for reporting it @albator79 I'll pass the feedback to the team dealing with this.
A
Same problem with an Onkyo TX-NR535

Reply


TERMS OF USE DEEZER COMMUNITY SITE