Answered

Unable to login on ONKYO

  • 24 January 2019
  • 47 replies
  • 2528 views

I am trialing Hifi subscription. I am unable to login to Deezer through Onkyo NR-646 amplifier. This is an amp that is supported by Deezer. However it doesn’t let me login. I keep getting an error message “Your details are incorrect, please try again.” I have upgraded Onkyo amp to the latest firmware. Yet no luck. Please note that I am able to login to Deezer web and IOS App with the same credentials.
icon

Best answer by Drgee 11 January 2021, 16:07

View original

47 replies


Yes, all other apps are working fine from Onkyo Amp.You are right, this is an issue that should be fixed from our side! Our developers are aware of it and hopefully it will be fixed soon!

I have an Onkyo TX-NR737 receiver and I'm experiencing the same login problems since 2 weeks ago. Deezer is not loging in with my deezer credencials anymore. It used to work fine but since 2 weeks ago it stopped working. All other applications are connecting fine (e.g. Pandora, Tunein Radio, Spotify, etc.). This is a recent problem from the Deezer side. Any ideas of when Deezer is going to solve this?

Hello,

my problem is solved. I disconnected the device from the mains, and it started.

Thank you.

Userlevel 7
Badge +7
Yes, all other apps are working fine from Onkyo Amp.

You are right, this is an issue that should be fixed from our side! Our developers are aware of it and hopefully it will be fixed soon!
Userlevel 7
Badge +7

Thanks for sharing with us @Drgee great it's working again!

@Eric Garcia @Jarosław Bledowski could you please check if it works for you?

Same problem with an Onkyo TX-NR535

I can’t login on my receiver Onkyo, because i have just one way to login by email. But i registered by google account, and i can’t change method of autentification in my profile. Please help.

Userlevel 7
Badge +3

Hello @MrSimplyDreamer sorry, I had to unlink your Deezer account from Google+ again. 

Please do not click on Google when you login, only login with your Deezer email address.

I just sent another password reset email to you. Please simply reset your password and then try to log in with your Onkyo App again. Thank you

Userlevel 7
Badge +7

Hi there @yimmyme 

I've moved your comments here for added help. Apologies for the inconvenience.

Could you please try restarting your network router and Onkyo device to see if it helps?

There was a firmware update available for the TX-NR 636 today.  After the update, Deezer is once again functioning properly.  Sounds so much better than trying to use iOS through bluetooth.

Userlevel 7
Badge +7
Hi there@elusivesid

Sorry about that. Are the other apps used with your Onkyo working fine?
Userlevel 7
Badge +7
@Nikolay Maslyanyy

Really glad it's working. Please keep me posted! 😉
Yes, all other apps are working fine from Onkyo Amp.
Userlevel 1

I have restarted my router etc.

I also tried with several different networks.

Nothing helps.

Userlevel 7
Badge +7
Hi there @chalomail

Sorry you're having trouble logging in. Have you tried any troubleshooting? The issue has been fixed according to our devs, so maybe you just need a factory reset or a router reboot. Let me know!
ERROR MESSAGE WHEN TRYN TO CONNECT TO THE DEEZER APP ON ONKYO TXNR646
Userlevel 7
Badge +7

Any firmware updates @yimmyme?

Have you tried resetting the Onkyo to factory settings?

Hello,

i can’t log in to Onkyo TX NR646.

 

Well thank you.

Userlevel 1

Any firmware updates @yimmyme?

Have you tried resetting the Onkyo to factory settings?

I opted into the Hifi subscription and then it worked.

It appears that with this device you can’t login when using a free account!

:)

code:
hello same problem in onkyo NR 636 since January, any recommended?
Userlevel 7
Badge +7


Yes, all other apps are working fine from Onkyo Amp.You are right, this is an issue that should be fixed from our side! Our developers are aware of it and hopefully it will be fixed soon!
I have an Onkyo TX-NR737 receiver and I'm experiencing the same login problems since 2 weeks ago. Deezer is not loging in with my deezer credencials anymore. It used to work fine but since 2 weeks ago it stopped working. All other applications are connecting fine (e.g. Pandora, Tunein Radio, Spotify, etc.). This is a recent problem from the Deezer side. Any ideas of when Deezer is going to solve this?


Are you getting this error message? "Connection Error. The server connection could not be established or was terminated early. Please try again later."
Our devs are working on it! I'm sorry about that!
Userlevel 1

If there is no way to login for me then I guess I cant use this service.

:(

Userlevel 7
Badge +1
Hi there, sorry about that. Can you try to change the password?
Userlevel 7
Badge +7
Hi there @jerrybatacas @rimol @pichiel6

Thank you for your input. I've updated the devs with your specific IDs - they're working on it but it has been proven difficult to reproduce with what we have. I'll update you as soon as we progress.

Hello,

i can’t log in to Onkyo TX NR535.

The firmware is up to date.

Well thank you.

Userlevel 7
Badge +7

Thanks a lot for letting us know @yimmyme :relaxed: and obviously for subscribing!

Stay tuned during the course of this year, we have connectivity and player improvements on the plans which will improve your experience listening on Deezer :wink:

Reply