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Unable to log in to mysqueezebox.com

  • 22 November 2023
  • 38 replies
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Userlevel 2

Since yesterday, my squeezebox players and server (raspberry pis) have only been able to play Deezer Smart Radio. Mysqueezebox.com will not accept my credentials to log in to Deezer even though they are correct and I have a paid hifi account. Deezer has been working without a problem for years on my system. Anyone else having the same problem or know the solution?

Thanks

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Best answer by deschman 24 November 2023, 13:45

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38 replies

Userlevel 2

It works for me as well. Thanks a lot.

Userlevel 2
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Everything seems to work fine again! Thanks for the effort! 

Userlevel 7
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FYI- Devs have deployed a fix today. 🙌🏼
Please let us know if you are still facing issues.
Apologies for all the inconvenience and thanks again for your patience :)

I am having the same issue with the login credentials on mysqueezebox.com too. It started maybe a week or two ago, where I was able to temporarily fix it by changing my password and then logging on via mysqueezebox.com again and then be able to play maybe a few more tracks before it stopped working again. Now it doesn't work at all!

This is after switching from Spotify to Deezer because the Spotty integration stopped working with my Spotify Premium account.

The bottom line is that whatever streaming service I go for MUST be able to work with Logitech Media Server, as that is how the house is set up to play music. I have a Transporter in the lounge, and a few Raspberry Pi's with HiFiBerry DACs running Squeezelite in other rooms - mostly into cheap second-hand hi-fi off eBay - which I can pretty much guarantee would blow Sonos out of the water for significantly less outlay - especially the classic Mission 780SE speakers that I bought off eBay for 15 quid!

At this rate, I'll be cancelling my Deezer subscription if they don't sort this out by the end of the month. No point in giving them the best part of 12 quid a month if I can't actually play any music on the devices that I want to use!

Userlevel 2

Deezer does not work on my Squeezebox as well. Same error messages as mentioned in this thread. 

Yes, it’s stopped 😥. Let’s keep fingers crossed that it will be fixed on Monday 😊. 🤞

Userlevel 5
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Again Deezer stopped working. So let us wait patiently until Monday...

I can confirm too. Deezer works on mine SB. 🙂👍

Userlevel 2
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Everything seems to work fine again! Thanks everone! 🤩

Userlevel 7
Badge +7

We’ve contacted our developers and have been told that they will deploy a fix on the next days.
Apologies for all the inconvenience and thanks for your patience.

Userlevel 2
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That seems not to be the issue in my case. I still can use Deezer using their app. 

As suggested I opende a Service request. And it seems Deezer is moving. This is the answer:

 

"Thank you for contacting deezer and My apologies for the inconvenience caused!
 
Our developers have been notified of this issue, and they are actively working on resolving it. We expect the issue to be resolved in the next update scheduled for Monday. We appreciate your patience and thank you for bringing this to our attention.
 
Please do let us know if we can be of any further assistance
."

Same here. 
Deezer support First tells me that it is fixed now (but still getting the same error). 
Later he is telling me that it is not a Deezer Problem. (He does not know what the problem is, but is 100% sure that it is not a deezer Problem:-) ^^

It happend at the same time as This: 

https://www.golem.de/news/musikstreaming-spotify-und-deezer-kuendigen-kunden-das-abo-ohne-ankuendigung-2311-179708.html#cmts

I Bet there is a correlation. 

I suggest to everyone to create the ticket for Deezer support

https://support.deezer.com/hc/fr/requests/new

I suppose that they don’t that SB community is not small.

Userlevel 1

Hello,  same problem here 

getting “Invalid username or password” on mysqueezebox.com 

I can’t log into Deezer anymore. Unfortunately I just bought a year long premium Deezer subscription.

Please help with this issue, I don’t like other streaming services.


Maybe Deezer is trying to force everyone to Sonos? 

 

No way! I’d rather replace music provider that I replace mine SB players by Sonos.

Hello,

From today I can listen Deezer on my Squeezebox players. Is this only a temporary malfunction 😥 or Deezer stopped support 😡 the best digital music players?

Please let me know asap, because if it was stopped, I would jump to Tidal with my family subscription (after almost 7y).

Regards,
M

Userlevel 2

@Deezer:

There is a large Squeezebox family, some of us  (like me) has been using Deezer for many years.

We have always supported Deezer, even though many friends have switched to other steaming portals.

PLEASE PLEASE don't let us down now.

Help us actively so that we “Squeezebox friends” don't have to change the streamingprovider.

MANY THANKS

same issue here :   on mysqueezebox.com  getting “Invalid username or password”  :-(

Userlevel 5
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Me too are having these problems. Made a support request.

Unfortunately, this thread is marked as solved by Deezer. I do not think that someone official will read this post any more.

Me too are having these problems. Made a support request.

Userlevel 2

If you are having this issue, you should raise a ticket and also give a like to the following post by @buttyradio :

 

 

Hi same issue here 

getting “Invalid username or password” on mysqueezebox.com 

I can log into deezer so know the user name and password are correct 

I can play radio stations etc so squeezebox is working ok 

really annoying as I have a party tomorrow and really want my music to work, at this rate I will be looking at spotify to play on my Raspberry Pi’s 

Userlevel 2

Same issue for me too, getting “Invalid username or password” on mysqueezebox.com :(  Only started happening last few days.

I would move back to Spotify or Tidal but just just signed up for another 12 months :(

Userlevel 2

Well, yeah. Same problem again today than earlier… Only smart radios available and cannot login to deezer account from mysqueezebox.com. But this time there’s no error in squeezebox server log.

Right now, I can log in on mysqueezebox.com, and it shows all my players. But the squeezeserver is only offering smart radio (I have Deezer family), and if I try to play something from the smart radio the log says ‘Remote streaming Deezer track’, but it doesn’t play.

Userlevel 2

Hi again @deschman 

Perhaps you could start a new thread raising this issue?