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Answered

Gapless Playback Desktop App

  • 21 January 2019
  • 45 replies
  • 3201 views
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45 replies

Yossi Kozay
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Userlevel 4
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Nope! Nothing's changed! Every little thing takes them forever!!!!! I subscribed to the yearly Hifi subscription and this is very disappointing. 

Gloria in excelsis deo❤
Alfredo.Deezer
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Userlevel 6
Badge +3

Hello @matt0509 @Yossi Kozay 

Thank you for your patience. It’s taking a while but it is still on our radar so we hope that the feature will be ready very soon,

Thanks! 

8
Rank
Userlevel 1
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Deezer Developers - PLEASE provide gapless for desktop app! This is unbelievable that it is still not present!

This is extremely basic functionality, not a rocket science feature!

Cheers,
Przemek

Wholeheartly seconded. I came back to Deezer from Spotify due to the obvious reasons. I have been trying to convince friends and family to make the switch. The single most objection that was thrown up, was lack of gapless playing. That’s incredibly annoying when listening to live jazz albums, classical albums and so fort. 

This should have been the top of your priority list years ago @Rudi  . Please make it happen, it’s costing you customers. You’re not capitalizing on Spotify’s mistake!

Yossi Kozay
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Userlevel 4
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Let's encourage Deezer's engineers: Deezer Deezer Deezer Deezer :) 

Gloria in excelsis deo❤
Yossi Kozay
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Userlevel 4
Badge +2

Quite simply I dont get gapless playback using the desktop app.

I do get gapless audio on sonos and on my phone app too but not when using the desktop app. I am using a USB dac and was hoping to enjoy FLAC via the DAC. I have tried headphones plugged directly into my laptop eliminating the DAC. I get the same result when using the desktop built in speakers.

What am I doing wrong?

I have checked the settings but cant find anywhere that mentions gapless. "Listening to Dark Side Of The Moon" there is a big pause between tracks 1 and 2.

Am I the only one?

Hi mrhighdefjeff,

I see that you are a new member on the community…..Welcome!

You will probably see by trolling through the posts that this has been a serious issue for over 2 years.

Unfortunately Deezer have never seemed to have addressed this issue for the Web Player. This is such a basic facility, if you boast to your punters that you stream music in HIFI.

For some reason unknown to mankind Deezer have FAILED miserably to implement this to the desktop webplayer. I predominantly use the web interface through my DAC/hifi, the actual sound is great but it is marred by the fact that if you can not listen to a piece of music that has been composed to be heard GAPLESS….’Dark Side Of The Moon’ being a great example of the way the musicians would want you to hear the music they have written...it just spoils the listening experience.

All you can do my friend is to keep pestering Deezer to get their act together…...I have done this on several occasions…..but to no avail.

All the best

coypu 

The real problem is that they are the only ones who gives you real HIFI... at least in my reagon. 

Gloria in excelsis deo❤
G
Rank

Worst part is that the desktop client is electron which is *almost* ( I know it’s not the same) the same codebase as the web interface. 🙃

M
Rank

indeed @Yossi Kozay I have asked our devs and gapless playback in desktop app it is not planned for now.
I hope we can have you back at some point in the future once it is implemented.
Thanks :) 

Is really ridiculous! I am a user who pays for a regular subscription and I listen to music very often while working on the computer. Despite so many requests, this option, which should be BASIC for any music streaming service, now you also come and say that it is not even planned?
Today I downloaded the new version of the desktop app from the Microsoft store: I was hoping that the update to version 6 (a major update!) would bring the much desired gapless playback, but instead it is just a cosmetic tweak.
YOU GUYS ARE REALLY RIDICULOUS!
You really have to make like @Yossi Kozay and abandon Deezer: I hope they realise that by treating their users this way they are only losing them!
For my part, I can only give them bad publicity: if one really wants a 'normal' music experience (what is Hi-Fi?) better to go elsewhere.

 
 

 

 

dgoorevitch
Rank
Userlevel 5
Badge +2

By the way, I just learned from this Reddit thread about necessary Tidal improvements that they neither offer gapless playback.

I don’t think that’s true. I’ve listened to one opera all the way through and am listening to a second one now. I’m on the 17th track. There are no gaps. This issue affects opera lovers more than anyone, I think. I have to listen to opera on my desktop using Bluestacks Android emulator (download Deezer from inside Bluestacks) to hear gapless play.

dgoorevitch
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Userlevel 5
Badge +2

Hello @matt0509 @Yossi Kozay 

Thank you for your patience. It’s taking a while but it is still on our radar so we hope that the feature will be ready very soon,

Thanks! 

Could you define “really soon” for us please? It’s 11 months later and there’s still no gapless play on the desktop app. I’m advocating to drop Spotify in favor of Deezer among my friends, even allowing them on my family account, but lack of gapless play is in the top 3 of “reasons not to jump”, next to “I am too lazy” and “but what about my playlists?”.

 

You’re losing out on customers, and they all remember “Deezer is subpar to its competitors” because of that. I know it’s superior, but come ON. 4 years should be enough, no?

I’m a bit disappointed that they’ve promised this for a while, and then they just go radio silent until they come back and promise it again. I’m tempted to go with another service where customer service gives what they promise. Not sure if that exists but I’m going to go look.

A workaround: Install Bluestacks Android emulator from Google Play. Then install Deezer there. Now you can hear gapless play on your desktop.

D
Rank

We've got gapless on our mobile platforms @snaut but we've got to prepare our desktop app for it first. Rest assured, development is underway :thumbsup_tone2:

… 2 years later is development still “under way” because I’d sure like the enjoy gapless playback on PC without needing to finagle some kind of third party add on.

dgoorevitch
Rank
Userlevel 5
Badge +2

We've got gapless on our mobile platforms @snaut but we've got to prepare our desktop app for it first. Rest assured, development is underway :thumbsup_tone2:

… 2 years later is development still “under way” because I’d sure like the enjoy gapless playback on PC without needing to finagle some kind of third party add on.

I sympathise. I can’t run the Bluestacks version and the Desktop version at the same time and I can only use my remote control on the desktop. Tidal has gapless on my desktop, better sound too (if you have s/pdif (which you can work around with hdmi and a DAC or an optical audio splitter to DAC. Modern receivers have internal DACs (digital-analog converters)). But the phone app is a disaster. Searching is no better than Deezer there isn’t even a scroll bar to scroll through long lists. Weird. I think I’ll get a club and leopard skin, find a cave, and be happy.

A
Rank
Userlevel 2
Badge +2

It is taking a while indeed @Yossi Kozay 

Good news is that we've had a recent update from the teams and work is progressing as expected. Hopefully, we should have this feature at some point before the end of the year. Thanks for the feedback and patience!

no gapless on the album I’m listening to via Mac desktop. hmmm...

bluezzbastardzz
Rank
Userlevel 7
Badge +8

By the way, I just learned from this Reddit thread about necessary Tidal improvements that they neither offer gapless playback.

I don’t think that’s true. I’ve listened to one opera all the way through and am listening to a second one now. I’m on the 17th track. There are no gaps. This issue affects opera lovers more than anyone, I think. I have to listen to opera on my desktop using Bluestacks Android emulator (download Deezer from inside Bluestacks) to hear gapless play.

Good to know, thank you. I linked to the Reddit thread four years ago though, so they might have changed gapless playback in their apps in the meantime. 😉 And the Reddit user did not specify which app he meant.

About using an emulator for Android apps on Windows, it should also be possible with the latest Windows 11 version to install the Deezer Android app, at least for US users, as far as I know. I have read that the system requirements for Windows 11 including Android support are higher than for Windows 10 though.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
L
Rank

Still waiting...

Guys, i think it finally arrived. I got gapless playback through the browser!

L
Rank

Sorry didnt know that. Thats strange given that the web app is the same as the desktop app. It shouldnt be hard to make that in desktop as well.

Anyways, the web version seems less buggy .

Jaime.
Rank
Userlevel 7
Badge +7

indeed @Yossi Kozay I have asked our devs and gapless playback in desktop app it is not planned for now.
I hope we can have you back at some point in the future once it is implemented.
Thanks :) 

O
Rank

Hi @Yossi Kozay, thanks for your message. 😀💜

Gapless playback has been available on the web for some time.

However, the desktop app has yet to receive this feature.

Please let me know if you need more information about this topic

Any updates on gapless playback for desktop?

M
Rank
Userlevel 1

Is there an update on this? It still doesn’t seem to be working here for me on Windows 10. 

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @Orsan, thank you for reaching out!

Unfortunately, there are no updates on gapless playback for the desktop app at the moment.

We appreciate your patience and understanding in the meantime.

If you have any further questions or suggestions, feel free to let us know.

D
Rank

I was going to make a point , but whats the point jack s… will get done, how many years now ??????

and the beat goes on……….

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