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Echo Dot (Alexa) - Deezer is not currently supported in your region

T
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After link my Dezeer account with my Echo Dot in Brazil, I recieved the message "Deezer is not currently supported in your region"

In the same WIFI I can use Dezeer in my mobile, without restrictions.

This region restriction in Dezeer in only for the Alexa app?

33 replies

T
You must link your Echo to an Amazon account that belongs to a supported country (e.g. US). Try to follow these instructions: https://www.amazon.com/gp/help/customer/display.html?nodeId=202205900
L
After link my Dezeer account with my Echo Dot in Brazil, I recieved the message "Deezer is not currently supported in your region"

In the same WIFI I can use Dezeer in my mobile, without restrictions.

This region restriction in Dezeer in only for the Alexa app?

Same for Ukraine =(
By default settings Alexa worked fine, but when i change my region and timezone on Alexa - "Deezer is not currently supported in your region"
E
Rank
I was able to play deezer on my Echo Dot and other devices (iPhone and Garmin watch) for the last 1 week from my location in Indonesia, I made no change to Alexa and Deezer account setting but.....

I followed workaround/hint by @tsuru above and now i can play deezer again on both of my echo spot and echo dot from my non supported country 👍🏻. Make sure amazon account that your echo linked to have address in a country supported by amazon, while device location setting itself can remains on non supported country so some local skills i.e. weather will still correct.

M
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Great news.
Many thanks.
Regards
Mark.
D
I'm in Trinidad and Tobago, i know we will never get this service but I'm gonna comment just to find out.
A
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Please can you tell me when alwxa deezer support will be live in dubai??????

it is supported but Alexa isn’t, but there is a work around, if you change your location on Amazon then you can use Deezer, alexa, and sonos, all in the region seamlessly. the only down side is if you then ask alexa about weather or traffic it wont know via your location services.  

A
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3 years on and this is still an issue.  What does Deezer plan to do about this, if ever?

M
I live 500m from France in Switzerland.
Amazon account in France.
Deezer account for whole family working everywhere including on Fitbit.

But Alexa Deezer, no way.

In fact Alexa is full crap in Switzerland despite the fact that I followed all Amazon rules.. (account in France for French)

It's ridiculous, it reminds me the 80s when all countries was protecting their own custom taxes and laws.

When will that be fixed?

Thank you
U
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Please can you tell me when alwxa deezer support will be live in dubai??????

Rudi
Rank
Userlevel 7
Badge +7

Hey @Umar 

@Ashrose has a point. You might want to try that out.

Rafael.
Userlevel 7
Badge +7
I live 500m from France in Switzerland.
Amazon account in France.
Deezer account for whole family working everywhere including on Fitbit.

But Alexa Deezer, no way.

In fact Alexa is full crap in Switzerland despite the fact that I followed all Amazon rules.. (account in France for French)

It's ridiculous, it reminds me the 80s when all countries was protecting their own custom taxes and laws.

When will that be fixed?

Thank you

Sorry, I'm not understand... what is the issue exaclity? If you are in a country that Alexa does not support Deezer, there is no much we can do from here, but pass the feedback on to our devs... 😉
Ana.
Userlevel 7
Badge +1
@Thiago Azevedo and @Lex.Qwe it's available in 66 countries for now, but at the moment Brazil or Ukraine are not part of the that list :(

I'll keep you posted when that changes, hopefully soon 🤞
L
It's problem with Alexa or Deezer?
T
Rank
My question is the same of my Ukrainian friend, is the restriction from Alexa (Echo dot) or Deezer?
Anja
Userlevel 7
Badge +1
It's problem with Alexa or Deezer?My question is the same of my Ukrainian friend, is the restriction from Alexa (Echo dot) or Deezer?

@Thiago Azevedo Hi guys, it's not in our hands unfortunately. You can see here where all skills for Amazon are available.

But we certainly hope that many more countries will be supported soon! 🤞🏽
R
Rank
Same for UAE
Z
Israel. The same issue.
Deezer is working on any device except alexa.
Anja
Userlevel 7
Badge +1
Hi there, yes that's because it's not supported in Israel just yet, but we and Amazon are constantly expanding the countries. So I hope it'll be available for you too soon 🙂
E
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I was able to play deezer on my Echo Dot and other devices (iPhone and Garmin watch) for the last 1 week from my location in Indonesia, I made no change to Alexa and Deezer account setting but since last night Alexa refused to play Deezer by saying “Deezeer is not currently supported in your region”.
The only thing that I did was I shop from Amazon and sent my order to an Amazon locker in the US, does it causing this trouble? Any help to restore it will be greatly appreciated.
Anja
Userlevel 7
Badge +1
I was able to play deezer on my Echo Dot and other devices (iPhone and Garmin watch) for the last 1 week from my location in Indonesia, I made no change to Alexa and Deezer account setting but since last night Alexa refused to play Deezer by saying “Deezeer is not currently supported in your region”.
The only thing that I did was I shop from Amazon and sent my order to an Amazon locker in the US, does it causing this trouble? Any help to restore it will be greatly appreciated.

Hi there, Deezer only works in countries where amazon Echo is officially supported. It's possible that you changed the location on the device itself, I'm not sure what happened. But you can't use Deezer on the Echo in Indonesia as of now. This will of course change, once Echo is officially supported in your country.
M
Rank
It's so frustrating living in the Channel Islands.
Part of Great Britain, but not the United Kingdom.
Alexa / Deezer not supported in my region although Amazon tell me the Channel Islands are classified as UK by them, but obviously not Deezer.
Deezer what country do you Classify the Channel Islands as? That's Jersey and Guernsey if you're not sure.
Thanks...
Anja
Userlevel 7
Badge +1
It's so frustrating living in the Channel Islands.
Part of Great Britain, but not the United Kingdom.
Alexa / Deezer not supported in my region although Amazon tell me the Channel Islands are classified as UK by them, but obviously not Deezer.
Deezer what country do you Classify the Channel Islands as? That's Jersey and Guernsey if you're not sure.
Thanks...

Hi Mark, really strange. And can you download the Deezer app itself from the store? Or is it not available to you at all?
M
Rank
Hi Anja
I have downloaded the Deezer app and set it as the default music service.
However Alexa still informs me that Deezer is not supported I'm my area.

Regards

Mark
A
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i don't understand i live in the UAE (Dubai) and alexa works here and Deezer works here, but why not together?
Rafael.
Userlevel 7
Badge +7
Hi, please try to login to the alexa app on your computer and link your account through that - https://alexa.amazon.com
Let me know if it works!

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