After link my Dezeer account with my Echo Dot in Brazil, I recieved the message "Deezer is not currently supported in your region"
In the same WIFI I can use Dezeer in my mobile, without restrictions.
This region restriction in Dezeer in only for the Alexa app?
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3 years on and this is still an issue. What does Deezer plan to do about this, if ever?
Userlevel 7
+7
Hey
Please can you tell me when alwxa deezer support will be live in dubai??????
it is supported but Alexa isn’t, but there is a work around, if you change your location on Amazon then you can use Deezer, alexa, and sonos, all in the region seamlessly. the only down side is if you then ask alexa about weather or traffic it wont know via your location services.
Please can you tell me when alwxa deezer support will be live in dubai??????
I'm in Trinidad and Tobago, i know we will never get this service but I'm gonna comment just to find out.
Userlevel 7
+7
there is no partnership with Deezer/Alexa there yet...
i don't understand i live in the UAE (Dubai) and alexa works here and Deezer works here, but why not together?
Userlevel 7
+7
Amazon account in France.
Deezer account for whole family working everywhere including on Fitbit.
But Alexa Deezer, no way.
In fact Alexa is full crap in Switzerland despite the fact that I followed all Amazon rules.. (account in France for French)
It's ridiculous, it reminds me the 80s when all countries was protecting their own custom taxes and laws.
When will that be fixed?
Thank you
Sorry, I'm not understand... what is the issue exaclity? If you are in a country that Alexa does not support Deezer, there is no much we can do from here, but pass the feedback on to our devs... 😉
I live 500m from France in Switzerland.
Amazon account in France.
Deezer account for whole family working everywhere including on Fitbit.
But Alexa Deezer, no way.
In fact Alexa is full crap in Switzerland despite the fact that I followed all Amazon rules.. (account in France for French)
It's ridiculous, it reminds me the 80s when all countries was protecting their own custom taxes and laws.
When will that be fixed?
Thank you
Amazon account in France.
Deezer account for whole family working everywhere including on Fitbit.
But Alexa Deezer, no way.
In fact Alexa is full crap in Switzerland despite the fact that I followed all Amazon rules.. (account in France for French)
It's ridiculous, it reminds me the 80s when all countries was protecting their own custom taxes and laws.
When will that be fixed?
Thank you
Great news.
Many thanks.
Regards
Mark.
Many thanks.
Regards
Mark.
Userlevel 7
+1
And I've already got news 🙂 So we're not currently available on the Channel Islands on Alexa, but the team told me that they will work on that now and it should be available to you very very soon 🙂 We'll keep you posted @Mark B
Userlevel 7
+1
Amazon have already told me my account is a UK account.
Thanks
Mark
Hi Mark, just checking with the team to see if that's something we need to change on our side or if this is a regional restriction on their side. I'll get back to you once I know more.
Hi
Amazon have already told me my account is a UK account.
Thanks
Mark
Amazon have already told me my account is a UK account.
Thanks
Mark
Userlevel 7
+1
HI @Mark B this must have to do with your Amazon account. Can you please make sure it is UK account or contact Amazon to check with them what country your account is set to?
Let me know if it works!
I tried to and linked my Deezer account to Alexa, but Alexa still says Deezer isn't supported in my region.
I followed workaround/hint by
Userlevel 7
+1
Hi @Neil Oosthuizen since Amazon has not made yet Alexa officially available in South Africa Deezer will not work there I am afraid. You can use the Alexa device as a bluetooth speaker and play music that way on your speaker. You will have to wait for Alexa to be available in South Africa officially for Deezer to fully work I am afraid.
I'll keep you posted when that changes, hopefully soon 🤞
Hi Ana, I have a premium account and I am experiencing a similar issue in South Africa. Do the region restrictions only effect Alexa? If so, are there any possible work arounds? It seems to be working fine on my other devices.
Userlevel 7
+7
Hi, please try to login to the alexa app on your computer and link your account through that - https://alexa.amazon.com
Let me know if it works!
Let me know if it works!
Hi Anja
I have downloaded the Deezer app and set it as the default music service.
However Alexa still informs me that Deezer is not supported I'm my area.
Regards
Mark
I have downloaded the Deezer app and set it as the default music service.
However Alexa still informs me that Deezer is not supported I'm my area.
Regards
Mark
Userlevel 7
+1
Part of Great Britain, but not the United Kingdom.
Alexa / Deezer not supported in my region although Amazon tell me the Channel Islands are classified as UK by them, but obviously not Deezer.
Deezer what country do you Classify the Channel Islands as? That's Jersey and Guernsey if you're not sure.
Thanks...
Hi Mark, really strange. And can you download the Deezer app itself from the store? Or is it not available to you at all?
It's so frustrating living in the Channel Islands.
Part of Great Britain, but not the United Kingdom.
Alexa / Deezer not supported in my region although Amazon tell me the Channel Islands are classified as UK by them, but obviously not Deezer.
Deezer what country do you Classify the Channel Islands as? That's Jersey and Guernsey if you're not sure.
Thanks...
Part of Great Britain, but not the United Kingdom.
Alexa / Deezer not supported in my region although Amazon tell me the Channel Islands are classified as UK by them, but obviously not Deezer.
Deezer what country do you Classify the Channel Islands as? That's Jersey and Guernsey if you're not sure.
Thanks...
Userlevel 7
+1
The only thing that I did was I shop from Amazon and sent my order to an Amazon locker in the US, does it causing this trouble? Any help to restore it will be greatly appreciated.
Hi there, Deezer only works in countries where amazon Echo is officially supported. It's possible that you changed the location on the device itself, I'm not sure what happened. But you can't use Deezer on the Echo in Indonesia as of now. This will of course change, once Echo is officially supported in your country.
I was able to play deezer on my Echo Dot and other devices (iPhone and Garmin watch) for the last 1 week from my location in Indonesia, I made no change to Alexa and Deezer account setting but since last night Alexa refused to play Deezer by saying “Deezeer is not currently supported in your region”.
The only thing that I did was I shop from Amazon and sent my order to an Amazon locker in the US, does it causing this trouble? Any help to restore it will be greatly appreciated.
The only thing that I did was I shop from Amazon and sent my order to an Amazon locker in the US, does it causing this trouble? Any help to restore it will be greatly appreciated.
Userlevel 7
+1
Hi there, yes that's because it's not supported in Israel just yet, but we and Amazon are constantly expanding the countries. So I hope it'll be available for you too soon 🙂
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