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Deezer is nor working with Squeezebox anymore

  • 23 November 2023
  • 86 replies
  • 2166 views
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Me and several other users have trouble using their Deezer account with mysqueezebox.com Since two days it is not possible to login from mysqueezebox.com to Deezer. We talked to the developers of the Deezer plugin and they gave the following answer:

"FWIW: I've reached out to Deezer about the failures we're currently seeing. I see in the log files that those auth calls time out. They're not refused, nor would we get any error back. They just do not react at all."

As I understand you need to give a new configuration to the mysqueezebox.com configuration? Could you please give us this configuration or a direct technical email contact with a person who will respond? There are plenty Deezer X Squeezebox user having this issue. We do not want to move to Spotify or Quobuz who give support to mysqueezebox.com

Please help us!

@Andrewj27 @tsrautia @dakotaro @deschman @frorqf13 @bratman @spike589715 

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Best answer by richgray83 24 November 2023, 13:06

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86 replies

B
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Tell Deezer, they shoud talk to mherger. Perhaps he can help to fix the problem. 😉

Jaime.
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Devs have deployed a fix today. 🙌🏼

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I got the following answer from deezer support:

 

Thank you for your message.   Unfortunately, Squeezebox is not a supported device by Deezer, so we do not have any troubleshooting for it.   Please be so kind to reach out to Squeezebox support for assistance.   Kind regards, Osvaldo Customer Care Agent

We are in contact with one of the Squeezebox developers. He says that a Deezer developer would have to update the mysqueezebox.com configuration so that they could switch over to a OAuth-flow. Unfortunately, they are not able to get in contact with one of the Deezer developers. That is the reason I try to get a direct contact to one of them with this thread.

R
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Just got this:

“Our developers have been notified of this issue, and they are actively working on resolving it. We expect the issue to be resolved in the next update scheduled for Monday. We appreciate your patience and thank you for bringing this to our attention.”

Fingers crossed for Monday.

H
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It's the same problem here. Since yesterday it is no longer possible to log in via mysqueezebox.com.
It would be a shame if I had to say goodbye to Deezer this way.
I ask the developers on both sides to find a solution.
That would be great.

D
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Works for me too again! 

In the slimdevices forum mherger mentioned he is invited by Deezer for a call to talk about Deezer in LMS whithout the need of a mysqueezebox.com plugin!

B
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Userlevel 2

The same here. It is no longer possible to use Deezer.

Using the Deezer app is not an option for me. I love the Squeezebox and would like to select music via this device.

mherger has long wanted to improve the Deezer interface.

@Deezer: PLEASE HELP HIM...

I have always defended Deezer. Even though all my friends use other streaming services.

Will we be forced to switch to the compeditor?

F
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Hi there

I have the same problem and as deezer has once supported squeezebox. It was the main reason to start using deezer premium and now for several years deezer family. If this infrastructure might not be supported anymore I should think about leaving deezer. So please pay attention to your loyal customers. Thanks 

L
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Tidal works well on the Squeezebox. First month free.

gdchillnew
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I hope some deezer developers are reading the community comments. In the past I got always great support from the deezer team (also on the deezer app on the squeezebox server) and I was a bit shocked by the answer above.

A
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dear deezer programmer professionals. please help us. every good nerd with programmer's honor must support projects like squeezebox. please. i don't want to be forced to switch to spotify. thx. gn8

D
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same problem for me.

if deezer cant find a solution, i will turn to spotify.

i use deezer family only with squeezebox and logitech media server

B
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If you could please contact Support from Squeezebox to ask for assistance. "

This is totally crazy. Squeezebox support knows the problem and asks for Deezer technical support to help fixing the OAuth-flow. But there is nobody they can talk to. 

@Deezer Please assist us and arrange a contact between your technical support and mherger. He is the one who wants to discuss technical issues.

D
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I got the same answer as @richgray83

 

"Thank you for contacting deezer and My apologies for the inconvenience caused!
 
Our developers have been notified of this issue, and they are actively working on resolving it. We expect the issue to be resolved in the next update scheduled for Monday. We appreciate your patience and thank you for bringing this to our attention.
 
Please do let us know if we can be of any further assistance."

gdchillnew
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I also have the same problem. I would like to use deezer in the future. But I need the support for the squeezebox.

C
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And if you add the recent design change (What an awful logo, It looks like the logo of a low cost dating site)...

K
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Same problem. Deezer working with mysqueezebox.com was one of the reasons why I moved from another serveice to Deezer. If not fixed it may also be the reason I will switch again.

gdchillnew
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I got a new answer from the support:

 

I will pass this to our developer team, but at the moment that is all the information I have about this issue.   I'll let you know if we have any news about it on our side.

V
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please open a ticket at https://support.deezer.com/hc/fr/requests/new 

fill in the form (“I can’t login”/”There’s a technical issue”) and describe briefly the issue you’re facing with mysqueezebox login.


no tickets = no problems !

R
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Userlevel 2

Ticket raised. Not long been a Premium subscriber but it was only because it supported Squeezebox, if this is now no longer, I’ll move on.

B
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Userlevel 3

I was just able to successfully log in again via the deezer app on mysqueezebox.com. I also seem to be able to play the music again.


THANK YOU!!! :) 

V
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Adding myself to the list… Family account, almost exclusively consumed through Squeezeboxes. This needs to be fixed,, or Deezer becomes unusable for us.

I will raise a ticket.

A
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https://forums.slimdevices.com/forum/user-forums/mysqueezebox-com/109015-attention-tidal-users-changes-ahead

As you can see from this thread, Tidal works to ensure mysqueezebox.com continues to work. If Deezer ignores all the tickets we are raising, the best option must be to move to Tidal. If you get a response to your ticket, mention this to them and ask them to pass it on to management.

H
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Userlevel 1

Ticket opened.

H
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Userlevel 1

Hello,

 

thank you for the email.

 

Unfortunately mysqueezebox is no longer supported by Deezer, so we cannot give any tips on how to solve the problem.

 

Next Monday everything from the mysqueezebox site will be updated.

TERMS OF USE DEEZER COMMUNITY SITE