Any ideas on how to fix this, or should I just cancel and subscrible to Apple music?
Best answer by Rafael.
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Deezer HiFi skipping on Sonos
Deezer HiFi skipping on Sonos, some individual speakers intermittently dropping out then reconnecting. Sometimes I'll get the insufficient network speed message on the Sonos app. My internet connection is 100Mbps and very reliable. Deezer app on my phone works fine. All other sources streaming through Sonos such as a local server, Podcasts and radio stations all work fine with no skipping or speaker dropouts. I've reset Sonos system, router, deleted Deezer account and reinserted it as per previous Deezer advice.
Any ideas on how to fix this, or should I just cancel and subscrible to Apple music?
Any ideas on how to fix this, or should I just cancel and subscrible to Apple music?
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Userlevel 7
+7
Hey Jeff
Sorry to hear that.ย Before we move things further, could you please do the following:
- Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
- Request a new password here
- Create a new password and keep it safe
- Turn your Sonos off for a minute to allow it to re-cycle
- Turn your Sonos back on, enter your new Deezer details and you should have full access
Let us know if it helps, pleaseย 
Userlevel 1
New Deezer user here dealing with dropouts and uneven volume on Sonos system with 11 speakers. Solid internet connection running at 300/300. No problems with other services. Sonos support was no help. Perhaps Sonos is unable to handle hifi.
ย
Bummed, butย looks like I'll be cancelling Deezer.
ย
Jeff
ย
Userlevel 7
+7
Thanks for sharing your experience
Userlevel 1
Cancel that guys.. my bad, seems to be working now with sonos in a different location... must have been my end..ย
Apologies..
ย
Duncan
ย
Userlevel 1
Hey Deezer team,
can you please Reser my account?
Ive reset my cache in the app but on Sonos it keeps skipping songs again and has been doing it regularly over the last few days.
the problem doesnโt happen on Apple Music or Spotify.
ย
please get this under control guys.. very annoying for the price I pay for Hifi subscription.
Userlevel 7
+7
its happening again. Can you please reset my cache?
I have a Sonos set up at my offices where I also use my account daily.. not sure if this may be an issue.. you donโt have a service that allows me to use Hifi on multiple devices so I have to use one location at a time.. I do this daily!
its becoming very painful.. are you able to have my cache reset automatically each day to avoid this happening again?
Thanks
Hi, you can clear the cache by going on settings > app > clear cache. Also, increase the cache to the limit, this may help as well.
Userlevel 1
Hey guys,
its happening again. Can you please reset my cache?
I have a Sonos set up at my offices where I also use my account daily.. not sure if this may be an issue.. you donโt have a service that allows me to use Hifi on multiple devices so I have to use one location at a time.. I do this daily!
its becoming very painful.. are you able to have my cache reset automatically each day to avoid this happening again?
Thanks
its happening again. Can you please reset my cache?
I have a Sonos set up at my offices where I also use my account daily.. not sure if this may be an issue.. you donโt have a service that allows me to use Hifi on multiple devices so I have to use one location at a time.. I do this daily!
its becoming very painful.. are you able to have my cache reset automatically each day to avoid this happening again?
Thanks
Userlevel 7
+7
Hey @hayesduncan
Absolutely. That's why we're here.
Thank you for reporting it back to us. Glad everything is back to normal ๐๐ผ
Absolutely. That's why we're here.
Thank you for reporting it back to us. Glad everything is back to normal ๐๐ผ
Userlevel 1
Hi Rudi,
I had already changed my password and be problem persisted. That being said, itโs now behaving as normal.
i can only assume itโs the refresh of the cache on your end. Is this something I can ask for if it happens again in future?
Thank you for your help.
I had already changed my password and be problem persisted. That being said, itโs now behaving as normal.
i can only assume itโs the refresh of the cache on your end. Is this something I can ask for if it happens again in future?
Thank you for your help.
Userlevel 7
+7
Hi there @hayesduncan
Sorry that's happening. Before we move this forward, could you please reset your password? I've sent you a password reset email and refreshed your cache from our end, it may help. Let me know ๐๐ผ
Sorry that's happening. Before we move this forward, could you please reset your password? I've sent you a password reset email and refreshed your cache from our end, it may help. Let me know ๐๐ผ
Userlevel 1
Same problem. 50Mbps internet connection. very reliable. All updates applied, reset modem multiple times. removed Deezer account and reapplied.
Waited 24 hours, songs still skipping 10-2- secs into song.
Absolutely terrible service given the cost.
Please address Deezer and Sonos.
Other services work flawlessly.
Waited 24 hours, songs still skipping 10-2- secs into song.
Absolutely terrible service given the cost.
Please address Deezer and Sonos.
Other services work flawlessly.
Userlevel 7
+1
Hi there, just to be sure, have you already updated the Sonos app recently and if so, did you have the problems before and after the update?
And have you tried to lower the audio quality in the Sonos app? Did that change anything?
And have you tried to lower the audio quality in the Sonos app? Did that change anything?
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