include

Deezer does not work via Chromecast

  • 10 February 2022
  • 65 replies
  • 5296 views
Show first post
This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

65 replies

R
Rank
Userlevel 6
Badge +5

@Yula noted in a different thread this morning that their developers have finally managed to duplicate the issue that's escaped them to date, and identify the bug. So that's progress at least. Hopefully we're not waiting another 8-12 weeks for the fix to come out...

K
Rank
Userlevel 3
Badge +1

I hope no. I think that legal issues between Google and Sonos caused this situation and Deezer that had bad Chromecast integration it been have these problems 

W
Rank

Same problem with me. I had the same problem two years ago then they got it working, but after an update 3 months ago it’s stoped again. ( everything else still cast’s ….) very annoying. Come on Deezer sort it out…🤨

Bevster
Rank
Userlevel 3
Badge

Surprising that it was so difficult to reproduce, hopefully they are aware of the different iOS and Android manifestations (if it is the same problem). Raises the point - are there people Chromecasting successfully to 1.36 firmware devices, or to Chromecast audio’s from Android?

L
Rank

I had the same problem both with an harman kardon Omni-20 and an HK soundbar. I found two solutions... First starting deezer and next from Google home select casting from the chromecast device works.

But even better, I found that when the speaker is in a group with a regular chromecast, selecting the group in deezer works flawless. I have an old chromecast audio now which is in my wifi netwerk but not connected to a speaker. I Just create a group in Google home combining this dummy chromecast with a speaker and everything works fine. I have multiple group now each containing this dummy WORKS…

By the way, my wife uses Spotify which has the exact same problem when using chromecast. 

R
Rank
Userlevel 6
Badge +5

My personal view is that this is not a technical error, but that Deezer and Google have not agreed on the finances and have therefore prevented Google Deezer from continuing to use it. Therefore we have no information, Deezer does not disclose these internal issues. The technical fault would have been fixed long ago.

This is an issue with the earlier generation of Chromecast used in some streamers/receivers. Other Chromecast devices (e.g. Chromecast Audio, Ultra) still work. I think its a simple case of needing to fix it or regress their code, or tell us why they can’t fix it so we can decide what to do. I would hope that some significant resource has been allocated as its a bit of a deal breaker for those with affected equipment.

I have a Chromecast Audio dongle. Neither it nor my Google Chromecast dongle work. My Google TVs both work. 

K
Rank
Userlevel 3
Badge +1

I am still encountering this issue more than a month later. I’m going to try to request  refund for the past month of poor service, and will continue to do so until the functionality is restored. 

Let us all know how you make out with this. I get that bugs happen from time to time but when one of your defining features is HiFi music yet you support very few devices, losing support for the devices customers rely on most should absolutely be a priority. 

I’m agree, but they not.

Bevster
Rank
Userlevel 3
Badge

My personal view is that this is not a technical error, but that Deezer and Google have not agreed on the finances and have therefore prevented Google Deezer from continuing to use it. Therefore we have no information, Deezer does not disclose these internal issues. The technical fault would have been fixed long ago.

This is an issue with the earlier generation of Chromecast used in some streamers/receivers. Other Chromecast devices (e.g. Chromecast Audio, Ultra) still work. I think its a simple case of needing to fix it or regress their code, or tell us why they can’t fix it so we can decide what to do. I would hope that some significant resource has been allocated as its a bit of a deal breaker for those with affected equipment.

I have a Chromecast Audio dongle. Neither it nor my Google Chromecast dongle work. My Google TVs both work. 

Hi

It might pay to check your firmware as my CC Audio and Ultra are definitely loading OK. The CC Audio is on 1.56.281627

R
Rank
Userlevel 6
Badge +5

My personal view is that this is not a technical error, but that Deezer and Google have not agreed on the finances and have therefore prevented Google Deezer from continuing to use it. Therefore we have no information, Deezer does not disclose these internal issues. The technical fault would have been fixed long ago.

This is an issue with the earlier generation of Chromecast used in some streamers/receivers. Other Chromecast devices (e.g. Chromecast Audio, Ultra) still work. I think its a simple case of needing to fix it or regress their code, or tell us why they can’t fix it so we can decide what to do. I would hope that some significant resource has been allocated as its a bit of a deal breaker for those with affected equipment.

I have a Chromecast Audio dongle. Neither it nor my Google Chromecast dongle work. My Google TVs both work. 

Hi

It might pay to check your firmware as my CC Audio and Ultra are definitely loading OK. The CC Audio is on 1.56.281627

I have that firmware version. According to the app Deezer is casting to my Chromecast Audio but it definately isn't. Music is currently coming through Bluetooth headphones, and if I turn them off it comes out of my phone speaker. 

 

What I have found is that the Chromecast Audio will sometimes connect once after the app is restarted (it takes about 25-30 seconds to connect - the Chromecast Audio has always taken a long time to connect). If it disconnects for whatever reason the connection won't be re-established, although the app says it is, without restarting the app, and even then it's hit and miss. My Chromecast never connects anymore.

I've got thousands of dollars worth of audio gear that is useless with Deezer now.

 

 

Bevster
Rank
Userlevel 3
Badge

Ah interesting, your symptoms are different. I notice you’re on Android (I’m iOS) - perhaps two different issues or they manifest differently depending on phone/tablet OS. For me the cast never loads I.e. cast icon blinks/pulses but never goes solid: be good to confirm with others their symptom and OS.

Bevster
Rank
Userlevel 3
Badge

I did some testing with Android, like Rick the Str-dn1080 and Chromecast Android both quickly showed the Chromecast icon as ‘solid’ but the audio played out of the mobile speakers, not the Chromecast.

iOS continues to work to the Chromecast Audio but not the STR-DN1080. Interestingly once I started the stream to the Chromecast audio I could connect from Android and control the stream (ie click next).

I’ve had no update from Deezer support at all. Given the length of time to fix a basic functionality issue I would have to guess it’s not fixable for some reason. I find it really disingenuous if that is the case that they don’t just admit it. If it is fixable then something is wrong with the prioritisation of dev time imho. Playback is a pretty fundamental function of a streaming product.

 

R
Rank
Userlevel 6
Badge +5

Disengenuous is a perfect term here. Deezer is moving everyone over to HiFi accounts, presumably based on the pretext they'll get better sound quality, but don't support most of the devices needed to actually take advantage of the upgrade.

S
Rank

I've been a loyal Deezer customer for many years, I really love it but the price hike combined with coming home today to find that my Chromecast Audios won't work, yet immediately work with it services is making me really think about leaving. Also they dropped IFTTT support which I was also using. They're user communications are terrible. :-(

R
Rank
Userlevel 6
Badge +5

I check my email and I saw that you  took my money, but, your service still not work!

Try contacting Deezer support for a refund. While their development team is at best understaffed and IMO misguided in their focus to bring new features to the platform before dealing with basic usability issues, I've found their business staff to be pretty responsive to concerns. 

K
Rank
Userlevel 3
Badge +1

Do you have any news?

TERMS OF USE DEEZER COMMUNITY SITE