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Deezer does not work via Chromecast

  • 10 February 2022
  • 65 replies
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65 replies

K
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I start to write also here.

I have the same issues. It’s three weeks. I don’t want to subscribe Spotify and I’m waiting. But are they really working to the problem?

Placido09
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Unfortunately, I got the message saying that fixing Chromecast is not a priority at the moment...! We should all send a message to the support team! 

Crazy about music
R
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I just received a message back stating that this was a high priority for the development team. Here's hoping...

Placido09
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My personal view is that this is not a technical error, but that Deezer and Google have not agreed on the finances and have therefore prevented Google Deezer from continuing to use it. Therefore we have no information, Deezer does not disclose these internal issues. The technical fault would have been fixed long ago.

Crazy about music
K
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Yesterday I had a surprise. A deezer email said me that from April I will have to pay more for my family subscription. This for to have hi fi quality.

ahahah…where do I have to listen this hi fi quality? On my phone? On my tablet? 
I think that it’s possible to listen hi fi quality only on hi fi or speakers. But NOW my speaker doesn’t work with Deezer. Why I have to pay more?

Bevster
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My personal view is that this is not a technical error, but that Deezer and Google have not agreed on the finances and have therefore prevented Google Deezer from continuing to use it. Therefore we have no information, Deezer does not disclose these internal issues. The technical fault would have been fixed long ago.

This is an issue with the earlier generation of Chromecast used in some streamers/receivers. Other Chromecast devices (e.g. Chromecast Audio, Ultra) still work. I think its a simple case of needing to fix it or regress their code, or tell us why they can’t fix it so we can decide what to do. I would hope that some significant resource has been allocated as its a bit of a deal breaker for those with affected equipment.

D
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I am still encountering this issue more than a month later. I’m going to try to request  refund for the past month of poor service, and will continue to do so until the functionality is restored. 

K
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I check my email and I saw that you  took my money, but, your service still not work!

Placido09
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It's been 3 weeks today since I can't fully use your service that I subscribed to.

Crazy about music
K
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I have already contacted for refund. They promised me a refund. But i paied like every month.

But this is not the real problem. I think that they introduced a bug in the platform. And they they could have done a rollback. We had immediately open an issue on this feature

This evening I also had the certainty that there is another bug in the platform! I ask to google assistant “play music on th soundbar (jbl multi beam) from Deezer. And google answer me: “there is a problem”.

I ask the same thing with spotify, and i did not have any problems


I don't want to leave Deezer, but for me the chromecast feature is too much important. 
At this moment i'm only migrating my deezer "database" on Spotify. But, if they don't resolve quickly, i will be forced to switch off deezer. I can't pay two services for too much time

Placido09
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I have registered for a 30 day trial version of Tidal and it works without problems via Chromecast.. 

Crazy about music
R
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I have this problem often and it happens usually after they update the app. 

I use the following solution get the Google home and register your speakers through Bluetooth. Cancel then Bluetooth from home and mirror the output using chromecast from Google home.

It is a stupid way that f doing it but it works till they fix it

K
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I have this problem often and it happens usually after they update the app. 

I use the following solution get the Google home and register your speakers through Bluetooth. Cancel then Bluetooth from home and mirror the output using chromecast from Google home.

It is a stupid way that f doing it but it works till they fix it

I will try, but.....

K
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I have this problem often and it happens usually after they update the app. 

I use the following solution get the Google home and register your speakers through Bluetooth. Cancel then Bluetooth from home and mirror the output using chromecast from Google home.

It is a stupid way that f doing it but it works till they fix it

I will try, but.....

I tried. Nothing.

There is a problem on the deezer platform.

K
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I understand that there may be a technical problem, that is quite normal but I do not understand that it has been going on for more than 3 weeks, we are not informed what actually happened, why did it happen and when will the problem be resolved? Connectivity through Chromecast is absolutely essential for demanding users due to the lossless transfer of hifi quality. This is all the more important in the absence of Deezer Connect. Resolving this issue quickly should be a top priority, as Deezer has been missing one of its core features for more than 3 weeks. It can also confuse new users. I'm really disappointed.

I agree with you for all. 

K
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Any news?

K
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I’m also unable to use Deezer with Chromecast. I have a first generation Chromecast stick connected to my AVR and it works just fine with all other streaming services (Netflix, Youtube, Spotify, ...). When I try to cast from the Android Deezer app, the Chromecast display goes black for about 1 minute and then returns to the idle screen. The music doesn’t even start at any point during this time. I was hoping to replace Spotify with Deezer to get better streaming quality but if I can’t cast to my sound system one way or another I will have to cancel my Deezer subscription.

Do you open a request to Deezer support?

K
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I know that also Google have some problems with Googlecast protocol.

I suggest you to open a support request also to Google.

I did it. This don't justify Deezer

 

 

 

 

 

Placido09
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I ran out of patience and made the switch to Tidal. I love enjoying my Hi-Fi system and this bug made that impossible. So unfortunate, especially because I like the search engine and interface of Deezer more than Tidal.

I hope Deezer will get it right soon. For now I am happy to enjoy my music again, but I am very disappointed in Deezer.

It's exactly the same for me. I liked Deezer but the lack of listening to hifi via Chromecast forced me to look for an alternative. I'm at Tidal now, and it has many advantages over Deezer. For me, the biggest advantages are these

1.Relative to Deezer are the correct years of release of individual albums and that of the original and remastered version

2.Labels

3.More information about tracks (producer names etc)

4.Information about albums

5.Possibility of forming a queue via Chromecast (not working at Deezer)

6.After playing the chosen album or playlist, something else will not start playing but it will shut down.

7.Folders at Playlist

What makes Deezer better is the overall clarity,

Crazy about music
P
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Raises the point - are there people Chromecasting successfully to 1.36 firmware devices, or to Chromecast audio’s from Android?

I have a first generation Chromecast with firmware version 1.36.159268 and have exact that problem.

D
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Oh my, I also have the same problem. I thought giving Deezer another try just to find out that all the problems they are working on since years are still present. Not only I also had these Chromecast-problems the last time I used the service, also there is STILL no possibility to sort playlists in folders, you STILL don’t have the possibility to start a cast from the Desktop app and STILL you have a synchronised play queue but can’t switch devices seemingless to control them. So it seems that after my three month of trial I’ll be gone again...

F
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Same problem here, i will cancel my subscription, spotify works perfectly. Deezer doesn’t take care of it’s customers.

K
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I just received a message back stating that this was a high priority for the development team. Here's hoping...

I hope.

Some days ago I received the same message of @Placido09 

roderickvd
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Yesterday I couldn’t cast my own uploaded MP3’s to my Harman Kardon sound system. I am confident that this worked previously…

Playing other music over Chromecast still worked, but not own uploaded MP3’s.

D
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After trying to cast deezer through my laptop and android phone I can see that this fault has still not been fixed. Please can we have an update on fix investigations and ETAs? 

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