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Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content
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J

Deezer has stopped working on my Pioneer XDP300R dap 5days ago.

Android 5.1.1

It keeps on loading forever I tried al the tips mentioned in this forum,  done a factory reset on my Pioneer dap.

Worked on it for hours and hours but sadly nothing works.Very Frustrating.

J
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I have not been able to use Deezer at all today, it just “downloads”  something.. and says: Wait, it only takes few seconds..”

Well, it has been couple of hours now, I have switched my phone(totally) off, twise, but after I switch it on, Deezer keeps on “downloading”.

It started last night, when every second song did not play at all, I had to jump over and listen, then jump, listen, jump, listen etc…

So what the heck is wrong, should I return to Spotify??

 

M
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No sound!

G
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The application is jot working and all download playlist are loading... And never finish to load. The issue appeared two days ago, I have tried from several devices and the result is the same. 

I have applied updates without improve the same behavior. 

 

K
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Hello @Morjan72, I’ve just moved your messages to this topic, try the troubleshooting steps at the beginning of the topic, they are shown in the diagram on page 1.

https://www.deezer.com/en/profile/3421485864
Rudi
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Hi there @guillovw 

Sorry that's happening, please try the troubleshooting steps above.

For everyone else, if the steps don't work, please post the link for the content that gives you the error message and I'll check with our catalogue teams if we need to fix it :thumbsup_tone2:

M
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I can't stream on mobile. It works fine on my laptop, but I can't stream via the android mobile app. It says: 'Error: failed to play. The requested content is not loading.'

 

Please help. 

A

Absolutely @Csaba.Veres we understand what's at stake here, so it's one of our priorities for this year.

What Android version do you have? @AriRu84 

I say that because @Thomas Spct just explained he's on Android 4 and our app will no longer support this version - in order to be able to keep up with our improvements, new features and app performance!

Thank you for your support!


I have 6.0.1

Rudi
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That's exactly what we've been trying to do recently @Денис Голубев but it'll take time before our work is complete.

Thank you for your patience and feedback!

Rudi
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Hey @maisolomonic 

Thanks for letting us know. Sorry that's the case.

Please have a look above for further help :thumbsup_tone2:

A
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I understand your frustration @A.LeC but the steps mentioned at the top of this page are the best wait to fix the problems you are experiencing with the app.
Apologies for the inconvenience

I'm sorry, but the solution isn't very long term. Not a great fix. Removed and reinstalled once again two days ago and now the problem is back. 

I think we should get some  discount while these problems exists. 

 

S
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Hello. I have been unable to stream via mobile. Followed all the necessary steps, and still can't stream. My subscription is going without being used. Kindly act ASAP

S
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عندى مشكله فى تشغيل التراكس بشكل مستمر وبيقف مره واحده ارجو الرد السريع

Rudi
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Sorry @MANIN STUDIO Polish isn't supported here yet. Could you please confirm if the tracks play when in HQ audio quality?

Hey @Cordagh @davidwgoodwin sorry for the experience you've had so far. Please follow the troubleshooting steps above, that's why I moved your comment here :relaxed:

K
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Hello @Jay12, can you describe the problem you face? As well as give us the version of your OS, the version of the Deezer app and the model of your phone?

Have a nice day

https://www.deezer.com/en/profile/3421485864
C
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Hi @Jaime. , @Rudi ,

I have a problem with loading 1 album on all devices, so I would like to ask You to create request to content team.

Artist - Karandash (Карандаш)

Album - Monster (Монстр)

Hope for quick response and thanks in advance!

 

1 Attachment
K
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عندى مشكله فى تشغيل التراكس بشكل مستمر وبيقف مره واحده ارجو الرد السريع

 I have a problem running the tracks continuously and stopping once, please respond quickly

Hello @shima, sorry that your language is not yet supported on the Community. Do the troubleshooting steps shown on this topic help you dealing with the issue you are facing?

Have a nice day :slight_smile:

https://www.deezer.com/en/profile/3421485864
Rudi
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Hey @Chumakovskiy 

No problem, we can surely help you. But just to make sure we get the right version, could you please post the link here?

M
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Witam niestety blad występuje nadal 

C
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It is fascinating to note that this issue existed about 2 years ago and you offered up the same fix. https://en.deezercommunity.com/android-47/error-failed-to-play-the-requested-content-is-not-loading-812

Unfortunately, data is not cheap and asking users to clear their cache and re-download their music is unfair especially since this is a paid for service. There has to be a better way. I'm up for renewal in a few days and will leave the service if there is no better fix because I think the situation is ridiculous. 

Do better.

Edit: spoke too soon, didn't I? Uninstalled and reinstalled the app before posting this message. I logged in after posting it only to find my downloaded music has been wiped and I still can't play anything. I guess this is the end of the road for me. 

 

Rudi
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Hi @maisolomonic 

Sorry about that. Have you followed the steps above? What version of our app are you using? And one more question: is this happening with the same tracks or randomly?

Let us know so that we can try to help you further :thumbsup_tone2:

V
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Tracks №1, №6 are not playing on this album

Yula
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What is the purpose of this community? getting help from Deezer support? After MONTHS nobody took care of the bug I have reported.

S.

Hey, apologies but we can not reproduce the issue, can you send the API you send here to Support, cause there they will have also more access to your account? We work hand in hand with support and there are issues that is better to try and solve with them! 

(She/her) add your pronouns to your signature!
Pia.Deezer
Userlevel 7
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Hello @Ann.O we are sorry to hear you are experiencing this issue. Please bear in mind that you did not have Deezer Premium from 22nd until 27th of February and you hence lost all your downloads. 

What exactly is the problem? Are you able to play music while you have strong Wifi? 

Please let us know so we can help you further with this matter :slight_smile:

Alblinux
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it is a llittle bit pain having to do this each time is failing a song. I have been in deezer one month and I have find this problem in 2 songs in 15 days XD…

I hope this will be filled by deezer team in the future.

a1997

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