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Deezer App disconnects from Google cast but music keeps playing



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Userlevel 7
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Hi there @nbruni69 

At the moment we're working on a better integration, that will hopefully solve many existing issues. What version of our iOS app do you have?

Thank you for the suggestion. I tried to implement it step by step but unfortunately did not have the desired effect on both devices.

I await further instructions.

Userlevel 7
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Hey @Ryan33 @nbruni69  sorry about that :/ Can you please clear the cache, install the app again and let me know if the issue persists? Please consider that this might delete your downloads but your music (playlists, albums, favourite songs) will still be there - you’ll just need to download them again ;) 

I just realized that I got the same kind of issue on both my iOS devices (iPhone 8 iOS 13.2 and iPad Air iOS 12.4.3). Each time that I left Deezer app in background the connection to the Chromecast Audio device is loose and I can’t do anything up to a new connection setting, but the streaming is continuosly operated without control.

We hope for a quick updating to solve this problem.

Regards

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app
away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?


I have the same problem and I will not subscribe past my free trial if this isn’t fixed. It’s incredibly frustrating. When using the Deezer app to on the iPhone to cast to a Google endpoint (Chromecast, Audiocast) it loses connection every time I go to use a different app on my phone.

Userlevel 7
Badge +7
Hi there, I haven't heard about this issue yet. Please open the app and go to the settings > app > and clear the cache. Let me know if it works! This will remove all downloaded songs, but it will be good to try!

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