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Deezer App disconnects from Google cast but music keeps playing

K
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I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app
away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?
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Best answer by Yke24 27 November 2019, 13:57

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31 replies

H
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Premium member since yesterday and the first annoyance is already present. I cast from my iPhone 13 to a Google Cast device. When I turn the screen back on after a while, a pop-up appears: You are no longer connected to.... While music just plays! See on the forum that this problem has been going on for more than 2 years! Is this still being worked on? Solution? Usual measures without success: reinstall app, restart iPhone, log in and log out.
(IOS 16.1 App version 9.27.0.

michal.wiatr
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I have that issue too. I usualy play flow and leave Chromecast for some tine alone than reopen deezer app and it stops music and play again flow but frombthe first song I starter d earlier. Help. 

Rudi
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Userlevel 7
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Thanks for letting us know @LeonVanSnippenberg your feedback is very well detailed. I'll be forwarding your comments to our devs for investigation :thumbsup_tone2:

L
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I use Deezer HiFi since a few days and experience the same issue. I can add a little more detail to it:

When casting and using some other app, sometimes Deezer is available in the Android notification area. When this is the case and starting Deezer from there, it works as expected, it picks up the song currently playing.

For some reason while casting, Deezer is not always present in the Android notification area. If not, and getting Deezer active from the background, it starts a new session. It does not remember music is playing through Chromecast.

This really is very very frustrating.

Using Android 10 on Huawei and different chromecasts, Dongle, TV-built in, Soundbar built-in and HK Omni20 speakers built in. All of them the same issue.

Rudi
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Userlevel 7
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Hi there @Javier E. Coronel León 

Thanks for reaching out and reporting this to us. Have you tried any troubleshooting so far?

I was wondering if you could check for firmware updates, perhaps relink the Deezer account and restarting the device?

J
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I have the issue that when I ask my speaker chromecast enabled, a HK Citation 300, to play some music by Deezer it plays for 40 min aprox and it suddenly stops, I ask google to keep playing and it says that it isn’t playing anything, forcing me to go to the app and stream directly from the app via chromecast, it only happens when I ask google to play music, through my IPhone 8 Plus iOS 13.3.1 directly cast from the Deezer app it has no problem.

K
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Userlevel 7
Badge +6

Hello @BjornB, while I understand you as a user and as a professional, we prefer to wait before giving you the time of release to make sure the issue is indeed fixed and that we do not give you unrealistic expectations. I do understand your frustration however. That said, those cast issues should be now fixed since the release of 8.6.0.4 for iOS and 6.1.20.58 for Android. Please, do feel free to give us your feedback once you’ve been able to try on your side :slight_smile:

Cheers

https://www.deezer.com/en/profile/3421485864
B
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Very very soon we hope, @BjornB we're polishing our new integration at the moment, so I suggest you keeping an eye on our future app updates and community posts :wink:

In today’s methods for app development it should be possible to provide an accurate timeframe when new releases are scheduled. It is extremely frustrating to keep on hearing “soon soon” to have a product fixed that I am paying for which isn’t working properly.

Please specify the version of the app or the release date so that I can confirm whether this problem is fixed or not (so that I know when I can start looking for another app which does work properly...)

Rudi
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Userlevel 7
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Very very soon we hope, @BjornB we're polishing our new integration at the moment, so I suggest you keeping an eye on our future app updates and community posts :wink:

Rob Igo
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Hi @BjornB 

 

I believe there is an update very soon, if you’re app has been updated please re-try it ;) 

 

 

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
B
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when oh when will this problem finally be addressed?!?

Rudi
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Hey @LordOznek 

Yes! But it's under wraps for now. We'll be updating our community soon - stay tuned :wink:

L
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Still not working. Any progress on your new integration?

Rudi
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Userlevel 7
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Hi there @barcoen 

We're still working on it.

In the meantime, you must be aware that Beta OS and Beta apps can be buggy and it's normal :thumbsup_tone2:

B
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Userlevel 1

Hi 
Happy to see that I'm not alone 

I'm with iPhone xs max 13.1.3 beta and Deezer beta...same problem. 


Any news?
Thanks!

Y
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Thank you very much @Alessandra.Deezer and @Rudi.

Alessandra.Deezer
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Userlevel 7
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Hey @Deon Snr ! We are working on a cast feature and hopefully we’ll have ore news by the end of the year. Thanks for your patience! :) 

D
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Well trying to cast from the iPhone app is a disaster. 

Rudi
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Userlevel 7
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Guys, thank you for reaching us. We're still working hard on our new Cast integration - which should end a lot of your problems. All I can ask now is a bit more patience from you, @Yke24 @VoodooVince @JGoff @nbruni69 

We're expecting more updates about this before the end of this year :thumbsup_tone2:

Y
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I have also encountered this problem when streaming to B&O Beosound 2 via Google Cast.

Unfortunately this problem totally destroyes the user experience. Spotify does not have this problem and even though it doesn't offer true HIFI (FLAC) I always end up going to Spotify because it “just works”.

 

V
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I hated Deezer on Android but recently got an iPhone. Gave it another try and I am also experiencing this. It disconnects from my Google speaker the minute I leave the app. I’m trying to love Deezer but the app on both platforms is making it difficult. 😔

J
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Has anyone resolved this issue? I’m experiencing this too. 

N
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The 8.0.1.1 version is Now running into my device and, looking for it into the AppStore, seems to be the latest Version available NOW.

Rudi
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Userlevel 7
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Thank you for reporting it @nbruni69. So you've got our most recent version of the iOS app? It could be a bug. We'll be looking into it :thumbsup_tone2:

N
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iPhone 8 iOS 13.2.2 and iPad Air iOS 12.4.3, both has the same issue.

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