Hi this is Dylan I'm for some reason having problems with my deezer app logging me out I don't know why this happening but please fix it as soon as possible thank you
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Having same problem
Date 2/4/24
Did they find a solution ?
If not I'm going to Spotify
Same with me I think it’s server sided
It logs me out when I try to play a song but now it just logs me out immedietly after I log in...
I have the same issue in the beta update 7.0.2.3 :(
Same problem here (
I have the same problem with beta version 7.0.3.1,
Please fix this ASAP 🙏🏾
I just got this app and it's doing it to me too I thought it was just me so I thought I'd look it up and I found this please please fix this this is so annoying please
Hi, same problem here.
Did anyone find a solution?
No 😭
Same problem maybe it's the servers I haven't found a solution yet. I downloaded really old versions and the same thing happens every 5-10 mins. It started yesterday. PLS FIX THIS!!
Userlevel 7
+7
Hi all,
It seems that you're not using the official version of our application.
As a consequence, we can't provide you with any support. We recommend that you download our official application:
- For PC/Mac: deezer.com/download
- For Android: play.google.com/deezer
- For iOS: apps.apple.com/deezer
Please let me know if that works :)
I have the same problem, when I want to listen to my playlist it works for half an hour and then it just stops and logs out.
Userlevel 7
+7
Hey
Thanks
Userlevel 1
Hey
Thanks
I've downloaded both versions from the app store, even the beta, and it's still
1-not playing music that isn't in my playlist
2- logging me out after a few minutes, but then still playing the song after a bit
I can play music, if i just play something quick and lock my phone it continues to play without logging me out
I have the same issue.
Please fix this, it does this no matter what version of app I am using.
Yea same thing here. I tried an earlier version of the app, the beta, the latest and still doesn't work.
Userlevel 7
+5
Hi
So that I can investigate what is going on, can you give me more details:
• Have you tried to log out and log in again with the email address?
• What's the brand and model of the device you are having problems with?
• What's the version of the operating system (Android, iOS, Windows or Mac) installed on your device?
• If you're using our app, what's the Deezer version installed on your device?
• If you're using Deezer on the web browser, what's your browser (Chrome, Firefox, Safari or Microsoft Edge)? What's the latest version installed?
Please send me a video of your procedures and also a screenshot of Data and Storage going on the app Deezer, settings.
It would be really helpful if any of the developers even responded so we knew what was going on because i cant even sign in with my Gmail it says unsuccessful login so i have to write the email and password everytime.
Dudddddde, this issue legit made me switch to Apple music. Worst part is that I still think that deezer is better, IF IT WASN'T FOR THIS BS BUG
Userlevel 7
+10
Hello everyone!
This issue could be related to two things:
- You are using an unofficial version of the app. We **recommend** that you download our *official* application:
- PC/Mac: https://www.deezer.com/download
- Android: https://play.google.com/store/apps/details?id=deezer.android.app
- iOS: https://apps.apple.com/app/deezer-musique-et-podcasts/id292738169
2. We had a problem with subscription linked to your phone provider, this issue has now been solved and you should be able to log in now!
Userlevel 7
+10
Hey there, you don’t have to install the beta or an older app.
The issue is linked to non official version of the app.
If you reinstall the app from the offical App Store, it will solve the issue :)
Zdravo
Uz duzno postovanje, potrcao sam da skidam legalnu opciju deezera jer nema se para. Kad postanete plemeniti i date ljudima besplatno e onda cu gi skinem. Ovako, ništa. Dekadencija ❤ I da, pozdravila vas teta snajper i poručila vam je da će biti kletva.
Same problem here, and music stops playing sometimes. Did anyone find a solution?
You guys suck really bad...fix the freaking app okay ...fuck....ahhhh
You guys suck really bad...fix the freaking app okay ...fuck....ahhhh
Honestly..smh it's so frustrating having to go through this for so long without them even attempting to take the initiative to fix the damn app and servers. All we're getting is the same fucking solution over and over again by customer service. Like it's not working... 😑
Man. I'ma keep checking on here every now and then to see if the app has been fixed. But in the meantime, I'll be using spotify.
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