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Deezer For Creators

Deezer For Creators
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K
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Userlevel 7
Badge +6

Hello @zLE, I don’t think this is an issue, you can claim your artist profile by making a request on the Backstage platform :slight_smile: 

Have a nice day

https://www.deezer.com/en/profile/3421485864
Z
Rank

Hi all. We are publishing an album with CdBaby. So we should basically claim an artist page, but.. Some month ago we published a song for a label I don’t know which distributor they used, now there is already a page for our band with a single track. Can this be an issue? Than, how can we upload an avatar/logo for our band and a banner image before publishing the album? Or it goes online without images? Thanks

N
Rank
Userlevel 1
Badge

Hi @Rudi 

Thanks a lot, once again.

 

Rudi
Rank
Userlevel 7
Badge +7

Hi there @NortonPT 

Nice to see you here again. I've asked our teams to remove that album from your profile. Keep us posted and great work with the tunes :v_tone2:

N
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Userlevel 1
Badge

hi,

it should be possible in the backstage to “erase” albums from your profile if they are not yours.

 

Can someone help me here?

This album is in our profile and its not ours: album 156279952

How can I take it from our profile?

Thanks

Rudi
Rank
Userlevel 7
Badge +7

Hi there @maxserpentini 

Thanks for reporting to us here - I've moved your comment here so that you can read more info about our Backstage - but since requests are taking quite some time to be granted, feel free to post the image here and I'll be adding that for you. You can also provide me with a bio, and Facebook and Twitter links :wink:

Hey @A_G sorry to hear that. Send me a PM with your requester email and artist profile and I'll chase this for you :thumbsup_tone2:

A
Rank

Hi there @A_G 

Requests take a little over 21 days to be granted. It varies according to the resources we currently have available in the Backstage team and obviously the number of requests at once. Please ensure your profile has only your content in it. If there's anything wrong with the profile, for example, music from other artists incorrectly added to it, let us know! :thumbsup_tone2:

 

Hi Rudy,
There’s 7 days left to complete the 2 months waiting since I requested access to deezer backstage.
The 14 days waiting was due to the response I received from Kevin, who recommended me to write to backstage@deezer.com.
My profile seems to have no problems.
Greetings.

 

M
Rank
Userlevel 1

My name is Max Serpentini, 

 

I am a Deezer Artist  (and customer) 

 

Is there a way for Deezer Artists to change / update their own Profile / Picture or logo ? 

 

Is there a ‘Deezer for Artists’ platform similar to other streaming services ?  

 

For now, can you update my Deezer Artist photo with a logo for now ? 

 

What are the sizing dimensions for profile pics ? 

 

 

Rudi
Rank
Userlevel 7
Badge +7

Hi there @A_G 

Requests take a little over 21 days to be granted. It varies according to the resources we currently have available in the Backstage team and obviously the number of requests at once. Please ensure your profile has only your content in it. If there's anything wrong with the profile, for example, music from other artists incorrectly added to it, let us know! :thumbsup_tone2:

Hey @Darren O'Brien 

Apologies for the time taken. Please avoid sending more emails, it adds to the backlog of messages the team gets. Like I mentioned to @A_G above, have you got a 'clean' profile? If yes, please send me a PM with the email you used to request access AND the link for your artist profile. I'll be more than happy to reach out to the team and try speed things up for you :wink:

A
Rank

Hello @A_G, you can write to this address: backstage@deezer.com :wink:

Have a nice day 

Hi, it has been 14 days since I sent a message to the mail that you specified and I still do not recieve a response, what can I do? 
Have a nice day.

D
Rank

 Guys over two months and multiple emails to backstage and nothing….

 

I need @Rudi @Pia.Deezer @Kevin Deezer  or one of the community people here to actually go do something in the background as this is ridiculous, ive sent 3 follow up emails none of which have been responded to.

I totally get it this is new and volumes are high but come on the timeline here is one thing the lack of communication outside an automated access received email on April 14th is terrible. Can you guys actually go do something here ?

I need you guys to tell me you have spoken to somebody in your backstage team and they are going to sort this.

I mean jeez the automated email doesnt even have a ticket number or anything I can share.

Rudi
Rank
Userlevel 7
Badge +7

I've now forwarded the details above to the teams who can fix the profile @Beto.Gebhard. After that, it should take some time for the Backstage access to be granted but at least there won't be any obstacles - let's keep in touch :wink:

B
Rank

Hey @Rudi 

thank you your help,

so..
this is our artist page https://www.deezer.com/br/artist/6763095
And those albums are CORRECT:
https://www.deezer.com/br/album/12827896
https://www.deezer.com/br/album/12827884
https://www.deezer.com/br/album/12827916



but all those songs listed below are WRONG:
https://www.deezer.com/br/album/121540212
https://www.deezer.com/br/album/56792332
https://www.deezer.com/br/album/51648292
https://www.deezer.com/br/album/11020430
https://www.deezer.com/br/album/150440752
https://www.deezer.com/br/album/134923752
https://www.deezer.com/br/album/124862002
https://www.deezer.com/br/album/123793882
https://www.deezer.com/br/album/112251182
https://www.deezer.com/br/album/79597702
https://www.deezer.com/br/album/74203852
https://www.deezer.com/br/album/50829342
https://www.deezer.com/br/album/13699166

hope we can fix this!

again, thank you for your help.

Rudi
Rank
Userlevel 7
Badge +7

Hey @elrapwell 

Thanks for coming back to us. I see the profile now, could you please get in touch with our support team here and pass them the email used in the request for Backstage - you shouldn't post it here because the thread is public:thumbsup_tone2:

Hi @Beto.Gebhard 

If the profile is a mess, Backstage request will take even longer to be granted. Please post the links for the content which isn't yours here, and I'll contact our catalogue teams for a cleanup - that should speed up the Backstage request too :wink:

B
Rank

Hello guys,
i know we have to wait, and, i know im annoying someone with same doubts of others here.
But still, i need to ask.
I requested access to my bands profile some time ago and still nothing.
I usually wait those processes without complain but thing is, we are releasing new album next month and our page is a mess. We have other ppl songs added and our distributor (ONERPM) asked us to get into backstage to clean the mess.
So, yeah… without the backstage access i cant fix other problems..
Any thoughs about when i can get it?
our band profile is:
https://www.deezer.com/en/artist/6763095

 

thank you

elrapwell
Rank
Userlevel 1

Thanks Rudi, my request concerns Ghostown
https://www.deezer.com/en/artist/343815/top_track

https://www.deezer.com/en/artist/343815
Rudi
Rank
Userlevel 7
Badge +7

Thanks for the kind feedback @elrapwell - yes, we're still dealing with varied requests, and at the moment with limited resources. I'll keep pinging the teams on your behalf so they can have your names in mind :v_tone2:

elrapwell
Rank
Userlevel 1

This is great news!, I’ve been a fan of Spotify for artists for the last few years and it’s helped me out a lot to see what playlists I’m on and other statistics
I actually have more listens on Deezer so I can’t wait to get access to the stats!
Are you still overloaded with requests? I just requested today, I hope it won’t be too long
Thanks

https://www.deezer.com/en/artist/343815
M
Rank

Hey @Zokie 

Thanks for coming back, I was able to open the pic correctly after using a different browser. Yes, IG links can only be put in the FB button for now. I could put it in your Bio if you prefer. We don't have an IG button yet :confused:

Hi there @Mathias Daeleman 

Thank you for your patience. Is the profile clean with only your content in it? We're dealing with the backlog as best as we can :v_tone2:

Hi, yeah, the profile's clean. It only contains my own content. No problem, I just wanted to check if it's normal that it takes a while ;-)

Rudi
Rank
Userlevel 7
Badge +7

Hey @Zokie 

Thanks for coming back, I was able to open the pic correctly after using a different browser. Yes, IG links can only be put in the FB button for now. I could put it in your Bio if you prefer. We don't have an IG button yet :confused:

Hi there @Mathias Daeleman 

Thank you for your patience. Is the profile clean with only your content in it? We're dealing with the backlog as best as we can :v_tone2:

M
Rank

Hi! 

I have requested my access to backstage for artists on the 15th of may but I didn’t received anything to get any access for the moment. 

Can there be done something to speed up the process?

Thanks!

Zokie
Rank

Hey @Zokie 

Thanks for reporting here. I've added the link, but the image is too small. These are the requirements:500x500px minimum | 3MB maximum | jpg, jpeg, png

How long have you been waiting for access? Have you checked if your profile has any other content which wasn't supposed to be there?

Hmm that’s strange @Rudi . When I click on the photo it opens a big one, It should be 3000x3000px. That’s why I put it as an attachment.
We requested the access on the 30th of April. 
I also noticed that there are now Facbook and Twitter icons but we don’t have Twitter. We would like instead to put our instagram profile, and for some reason the Facebook link goes to our Instagram profile :)

Rudi
Rank
Userlevel 7
Badge +7

Hey @Zokie 

Thanks for reporting here. I've added the link, but the image is too small. These are the requirements:500x500px minimum | 3MB maximum | jpg, jpeg, png

How long have you been waiting for access? Have you checked if your profile has any other content which wasn't supposed to be there?

Zokie
Rank

Hi there, hope you guys are doing well. We are still waiting for our ‘request access’ to be approved. In the meantime, can we put a new profile photo and links to our profiles on the social platforms?
http://facebook.com/pctrsmusic
http://instagram.com/__pctrs_ 

Thank you!!!
 

Sorry I forgot to put the artist link :grin:  https://www.deezer.com/en/artist/79474332

Zokie
Rank

Hi there, hope you guys are doing well. We are still waiting for our ‘request access’ to be approved. In the meantime, can we put a new profile photo and links to our profiles on the social platforms?
http://facebook.com/pctrsmusic
http://instagram.com/__pctrs_ 

Thank you!!!
 

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