Hi
I have enjoyed Deezer for over 5 years and since recent updates, my favourite playlist seems to have a bug. Whenever i want songs to play in recently added order, it plays in default order instead. I have tried deleting app and re installing, i have tried logging in and out. I have tried logging onto my desktop and it is the same there too.
How can this issue be fixed? I am not happy with my playlist as a result, so annoying :(
Best answer by Tyson
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+7
Hey
That's because you've updated the app to our latest version, where this was fixed. Thanks for sharing! 
I also tried deleting the app and re installing and it did not work :(
+7
Hey
I replied to you on another topic. How many favourite tracks do you have? It's likely you've reached the limit we have set for this integration - in order to ensure a stable performance.
+7
Because there's a gradual rollout of the new version, you might not have 6.2.19.55 yet. Could you please confirm this
Thank you for your support!
+7
Hey, Asaybi
It's an automatic process, opening up to more and more users gradually. Basically, it's still rolling out 
I need you to test it when it gets to you. Keep an eye on it and let me know!
playing fine then I add a new song and I am getting this issue not the first time.
+3
Hello
We are sorry to hear that. Can you share with us some more information about this issue, please?
What device are you using for Deezer? Is it happening on the desktop app, the mobile app or the web browser?
Thanks :)
This is a android app
This is on a android app
Hi,
When I try to play s specific song in a playlist, deezer plays another song, not the one I click to (I am not using an app, I use the web site).
The second major problem is that I can no longer manually arrange the songs in some playlists.
These are really annonying and all the support staff could say was “sorry, we are bureaucratic”. Bravo!
Please help, thank you
+3
Hello
We are sorry to hear that. Can you let us know what browser you are using to navigate on deezer.com, please?
Also, have you tried to use the desktop app and/or the mobile app to see if you have the same issue?
Thanks :)
thank you for your prompt reply.
this happens in all browsers and I don’t want to use the app. Could deezer not make sure its services function properly?
+3
Hello
It looks like the problem it’s related to a cache issue as I’ve tried to play different random songs in different playlists using the Deezer web browser and everything was OK.
I use Google Chrome as my web browser, so please can you please do the following your Chrome browser:
- Copy/paste chrome://settings/
- Click on Advanced in the left column
- Click on Privacy & Security in the left column
- Click on Clear browsing data on the main page
- Select All time for the time range
- Click on Clear data at the bottom right of the box
If the problem isn’t solved, uninstall Google Chrome on your device. Then reinstall it: https://www.google.com/chrome/
If prompted, click Run or Save (if you chose “Save”, double-click the download to start installing).
Thanks ;)
Thank you, I will try that
and how about not to be able to rearrange my songs (especially for larger playlists)?
Hi
+7
Not yet, 6.2.23.93 is the latest but our rollouts are gradual - so it might be reaching out at any day now - keep me posted!
+3
Hello
I’ve tried to rearrange the songs of some of my playlists on deezer.com using Google Chrome as my browser without any problem. You can drag the song and move it up or down, once you have opened the playlists on the web browser. I would suggest you to try it out, using Google Chrome and give it a chance.
If that does not work, swap to another browser and let me know how it goes. Also, if you can, send us some screenshots to review the situation, please,
Thanks,
+7
Thank you 
Keep us posted!
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