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Error Loading - Almost there, only a few seconds left


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43 replies

  • Tiny Dancer
  • 3 replies
  • January 16, 2023

@Jaime.  I share my deezer account with my dad. It has been working until a few months ago and haven’t been able to use it since. I have tried all the steps above (expect the clearing data as does this delete songs playlists which have been created?) I wonder does the storage make a difference? 

 

I have Android 11. 

 

Just to say when you first re-install the app it works but only if you don’t go off app as soon as you go off and back on it continues with the loading sign. 


Superschlumpf
Deezer Legend
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  • Deezer "Sonos Master" Legend
  • 404 replies
  • January 16, 2023

@amy098 

First of all a single user  premium account isn’t designed to work with sharing it. Everytime you are streaming music and your dad will start a stream at the same time, this will kick you out. 
But in this case you would see an error message telling you that another device is using the account. 
Clearing the cache doesn’t affect your playlist or favorites. They are kept to your account. Just the downloaded and cached contend will be deleted from the device memory. Reinstalling the app does the same. 
So if a reinstall doesn’t solve the problem permanently for you, there could be a general problem with your device and the deezer app. Have you done all android updates for your device? Do you use the official deezer app from google play store?

I suggest to contact the support team by using the write a request option. Please give as many detailed information as possible. 


  • Tiny Dancer
  • 2 replies
  • June 11, 2022
Soloul wrote:

I am having the exact same error also on a galaxy xcover 4s. Also tried everything possible

And I have android 11 Baseband G398FNXXSGCVE1 Kernel 4.4.177-21947640


  • Tiny Dancer
  • 2 replies
  • May 25, 2022

Unfortunately i am experiencing this problem to, tried everything that the troubleshooter said, it helped for like a few hours but after that i got the same message, also when i cleared my cache the deezer widget disappeared from my phone.

I also noticed that this problem happend after i got the last security update on my samsung galaxy xcover 4s, running android 11 with the May security patch on it.


Unfortunately, I am experiencing the same problem, I have deleted the smart cache and done everything above but nothing has been successful. What should I do?


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • March 29, 2021

Hey @Infinitus will pass it on, thanks for letting us know!

@Beco here decided to downgrade his app, for a more stable release - we release a new version every couple of weeks so I wouldn't recommend it, although it's a valid option.


Same problem, tried everything, after the latest update, it stopped loading songs, but I can still listen to content on the Shows Tab.
Phone: Samsung Galaxy Note 4
Android 6.0.1


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • March 27, 2021

Interesting @Sam876 could you please let us know the models? Old and new? With Android versions too?

@Beco nice to see you here too. Could you also let me know the phone model you have?


  • 2 replies
  • March 24, 2021

i have the same problem on my android version 5.1.1. Can not play any music. Tried the clear cache, re install and download full album methods already.


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • December 29, 2019

Hi there @Tommy_CZ 

Thanks for reporting it to us. Is this happening to the same tracks or randomly? Have you tried changing the audio settings (quality) as well? Let us know how it goes :thumbsup_tone2:


Keep getting this loading only few seconds left for past 6 hours, how to fix this


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14316 replies
  • February 24, 2019
Hey there @Lindo.Spheh.Mshengu

Could you try reinstalling the app?

Anja
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  • Deezer Staff
  • 6123 replies
  • September 11, 2018
@Theo.Mbongwa I merged your post into this topic. Please check my answer on the first post here and try those steps. That should help 🙂

Anja
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  • Deezer Staff
  • 6123 replies
  • September 9, 2018
@kholykm Merged your post into this topic. Please check above and delete the smart cache. That should help 🙂

  • 1 reply
  • September 2, 2018
Hey Guys... so I can't play any music anymore. it keep loading and saying almost there, few second... like what am I suppose to do?

Rafael.
Alien SuperStar
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  • Alien SuperStar
  • 8543 replies
  • August 14, 2018
Jamie.Herridge wrote:
I am experiencing the same issue, this happens on WiFi or 4g. I have removed and reinstalled, it work for a day and now I have the same issue, been going on for a while now.
Thanks


Please follow the troubleshooting procedures shown here 🙂

Anja
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  • Deezer Staff
  • 6123 replies
  • July 9, 2018
@Diego Martinez Garcia Do you have the same issue on wifi as well as mobile network?

I select a song ir palylist but the app don't reproduce the song, ir Say that un a few seconds it be ready but that can stay forever.

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