Error Loading - Almost there, only a few seconds left

Unfortunately i am experiencing this problem to, tried everything that the troubleshooter said, it helped for like a few hours but after that i got the same message, also when i cleared my cache the deezer widget disappeared from my phone.

I also noticed that this problem happend after i got the last security update on my samsung galaxy xcover 4s, running android 11 with the May security patch on it.

What kind of device and Android OS version do you use?

Deezer App version also is interesting. 

@Nikosleov_2 Could you please try the following steps one by one and test if it works after each step?

1. Restart the app (kill the app and remove it from the notification bar)
2. Try another network (4G or Wifi)
3. Restart your phone
4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
5. Un-install the app and re-install the app

Please let me know if that works.

@amy098 

First of all a single user  premium account isn’t designed to work with sharing it. Everytime you are streaming music and your dad will start a stream at the same time, this will kick you out. 
But in this case you would see an error message telling you that another device is using the account. 
Clearing the cache doesn’t affect your playlist or favorites. They are kept to your account. Just the downloaded and cached contend will be deleted from the device memory. Reinstalling the app does the same. 
So if a reinstall doesn’t solve the problem permanently for you, there could be a general problem with your device and the deezer app. Have you done all android updates for your device? Do you use the official deezer app from google play store?

I suggest to contact the support team by using the write a request option. Please give as many detailed information as possible. 

@Superschlumpf 

Hello we have a family account so that’s not the problem.

I have cleared the cache I was asking about clearing the data? as there are two options. 

I have reinstalled as said above that doesn’t solve the problem. My device software is up to date and yes I use official deezer app from google store. 

How do I contact the support team? 

Thank You 

Amy 

Hi there @Tommy_CZ 

Thanks for reporting it to us. Is this happening to the same tracks or randomly? Have you tried changing the audio settings (quality) as well? Let us know how it goes 

Same Problem, also on a Samsung Xcover 4s -up to date. @deezer fix?

For those having this problem, are you using an SD card to store the app or its data?