include
F.A.Q.

How to contact Deezer Support

  • 22 October 2020
  • 48 replies
  • 29834 views
How to contact Deezer Support
Show first post

48 replies

C
Rank

i cant find the webform, link does not work

first i paid 9,99 and now 12,99 ? why?

H
Userlevel 7
Badge +6

HI Im from Colombia!! Yesterday I made the pay to my premium account, but it is not working!!! please help me!!! should I add the support picture with the payment?? thank u

Have you talked with the nearest bank teller if payment went successfully to Deezer?

Perhaps the payment was not made correctly? Sometimes systems at Deezer may decline it. So you need as well to contact them if possible. Please ask your nearest bank teller and Deezer customer agents to determine why your payment was not made and subscription not activated.

I am sorry for any irritating problems this may cause for you eg. time loss investigating.

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Jhonatan Kches Sánchez I can see on the system that the payment was aborted. Maybe there was a problem with the transaction with Ebanx.
Please contact one of our agents via Webform or Webchat as you can see above in this page and they will help with your request.
Thanks

J

HI Im from Colombia!! Yesterday I made the pay to my premium account, but it is not working!!! please help me!!! should I add the support picture with the payment?? thank u

Rudi
Rank
Userlevel 7
Badge +7

Sorry about the delay @Davids4211 but you should wait for Customer Care to reply to you (they probably have by now) because it's quicker to sort out access that way :wink:

D
Rank

Hi - I have requested access to an artist I manage 5 times with no luck. I have submitted a request to customer service, but have not heard back. Her tracks are here:

https://deezer.page.link/sAqdGH1yUUrhzRU6A

https://deezer.page.link/EcevLgrryFESNeVA8

https://deezer.page.link/t3HPiCTtwJG8MTzf7

https://deezer.page.link/efGMyjbsKZPuZJ5c6

https://deezer.page.link/BZPNQ8E3KJihDnqd7

 

Can you please help?

Thanks!

Rudi
Rank
Userlevel 7
Badge +7

Hello again @Mr Bekground 

You didn't have to post here :relaxed: I meant you should use the channels above to contact our support and they'll look into this for you :wink:

M
Rank

@Rudi May you please help. I have since requested for the Backstage access more than twice in the last 1 and half moths and has not been assisted to get it. I keep getting the message that I have submitted the same request before. My name is “Audinance Kuimba”

Jaime.
Rank
Userlevel 7
Badge +7

@Roaa.Hatem you need to contact support via this link https://support.deezer.com/hc/en-gb/requests/new

R
Rank

Hey deezer support team can you delete my deezer account forever. ASAP. And please send me an email to confirm that its deleted.. thank you

Rudi
Rank
Userlevel 7
Badge +7

Hi @ianazlan 

I've just replied to you on another topic, where we can discuss catalogue matters. Please bear with us so that we can check why the distributors have pulled the content out :thumbsup_tone2:

Hey @cjp74 

Sorry for that, please see above the ways to reach out to support, including our Live chat. The songs you "lost" are likely to be part of an issue we're working on sorting out. Thank you for your patience.

C
Rank

For some reason, it's not letting me cancel the subscription, I wish they had a phone number to call but I guess that's  to much to ask for 😡 i bet they will take my money out of my account, that why my bank will refund me because they will stop Deezer from trying to change my account for next month payment and for this month payment because I lost over 550 to 575 songs, I've been with Deezer almost 6 years and this is who they treat a loyal customer. 

I
Rank

Hi,

I added few number of Thai songs into my saved playlist but now there now where to be found. Did you guys took off the artist out from your database?

been quite long with you guys and please don’t let me try out your competitors platform.

 

regards,

ian

This is bad to tell. Since it is probably gone from them too.

Only few rare cases they can exclude some services from distribution.

I’d sit tight and talk to the label or artist if applicable.

I couldn’t find contact details for Lecrae rapper months ago, so I stopped by Deezer support.

Now it can be heard, Lecrae’s finest albums I like.

just subscribed as free user in spotify to find my missing song track in Deezer and you know what….there are available there..:)  and being a subscriber with deezer since 2014 with no issues until time...it's really frustrating..i'll be waiting till next week and if still no fixes then i may need to leave... 

H
Userlevel 7
Badge +6

 want to change my subscription Deezer famely to Deezer hi-fi. I was wrong:

You can ask full refund Customer service.

https://support.deezer.com/hc/en-gb

Refund can be made if it is claimed right after purchasement.

G
Rank

 want to change my subscription Deezer famely to Deezer hi-fi. I was wrong:

H
Userlevel 7
Badge +6

Hi,

I added few number of Thai songs into my saved playlist but now there now where to be found. Did you guys took off the artist out from your database?

been quite long with you guys and please don’t let me try out your competitors platform.

 

regards,

ian

This is bad to tell. Since it is probably gone from them too.

Only few rare cases they can exclude some services from distribution.

I’d sit tight and talk to the label or artist if applicable.

I couldn’t find contact details for Lecrae rapper months ago, so I stopped by Deezer support.

Now it can be heard, Lecrae’s finest albums I like.

Rudi
Rank
Userlevel 7
Badge +7

Hey @ianazlan 

This isn't the best thread to discuss your query.

Do you know the names of the tracks? Have you tried searching for them within the app? We don't "take off" content, this is done by the music distributors.

I
Rank

Hi,

I added few number of Thai songs into my saved playlist but now there now where to be found. Did you guys took off the artist out from your database?

been quite long with you guys and please don’t let me try out your competitors platform.

 

regards,

ian

H
Userlevel 7
Badge +6

I Need to talk with support !!

Damn man, it hasn't crossed my mind and this is a great idea to talk with them! Especially that there are people who favor a pill-shaped cutout of their phone as well as those who favor two separate ways for online support. The phone line could then be enabled if Deezer themselves prefer it.

For now online support is here https://support.deezer.com/hc/en-gb

R
Rank

I Need to talk with support !!

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Wouterbillen 
In the following link you’ll find all the information on how to get in touch with us: How to contact Deezer Support
Cheers:slight_smile:

W
Rank

I want to ask a question to deezer but can’t find an email adress or contact form. 

H
Userlevel 7
Badge +6

I tried their chat support once and I was satisfied.

Not only my problem I created was solved, they gifted me with one week free Deezer Premium.

Another time I requested album to my Deezer Premium, which was obviosly not available, and it went Lecrae - Gravity. They said that they can not guarantee release, but here I am to tell Deluxe and CD version are both available. Who Lecrae, perhaps you’ll ask. He is very great and talented rapper.

For this service it is easy to say I never received it anywhere any better.

Thank you so much for your service.

Reply


TERMS OF USE DEEZER COMMUNITY SITE