F.A.Q.

How to contact Deezer Support

  • 22 October 2020
  • 48 replies
  • 29151 views
How to contact Deezer Support
Userlevel 7
Badge +7

 Couldn’t find a solution to your problem in our Deezer community? You can still contact Deezer Customer Care:
 

WEBFORM 📝

Our webform is available at all times, drop us a message and we'll get back to you as soon as we can!

 

WEBCHAT 💬

Web chat is usually available Monday - Friday (from 09:30 - 17:00 GMT) and Saturday - Sunday (from 11:00 - 17:00 GMT).
But there are times we're unable to guarantee support this way - temporarily. You can speak to one of our support representatives via Webchat through our help center

 

FACEBOOK 💻

Find us on our Facebook page or search Deezer Help on your Facebook.

 

TWITTER 📱

We’re available @DeezerHelp during the week, between the hours of 09.00 and 17.00 GMT


48 replies

Hey @Dorismeza7 

with web version:

go to https://www.deezer.com/account/

→ Scroll all the way down → Click on Delete my account

 

with smartphone app:

Tab Music → settings (gear wheel at top right) → Account management → Manage my account → Delete my account

 

Userlevel 7
Badge +6

i cant find the webform, link does not work

first i paid 9,99 and now 12,99 ? why?

https://support.deezer.com/hc/en-gb

Userlevel 7
Badge +7

Hi @ianazlan 

I've just replied to you on another topic, where we can discuss catalogue matters. Please bear with us so that we can check why the distributors have pulled the content out :thumbsup_tone2:

Hey @cjp74 

Sorry for that, please see above the ways to reach out to support, including our Live chat. The songs you "lost" are likely to be part of an issue we're working on sorting out. Thank you for your patience.

Userlevel 7
Badge +6

I tried their chat support once and I was satisfied.

Not only my problem I created was solved, they gifted me with one week free Deezer Premium.

Another time I requested album to my Deezer Premium, which was obviosly not available, and it went Lecrae - Gravity. They said that they can not guarantee release, but here I am to tell Deluxe and CD version are both available. Who Lecrae, perhaps you’ll ask. He is very great and talented rapper.

For this service it is easy to say I never received it anywhere any better.

Thank you so much for your service.

Userlevel 7
Badge +6

Hi,

I added few number of Thai songs into my saved playlist but now there now where to be found. Did you guys took off the artist out from your database?

been quite long with you guys and please don’t let me try out your competitors platform.

 

regards,

ian

This is bad to tell. Since it is probably gone from them too.

Only few rare cases they can exclude some services from distribution.

I’d sit tight and talk to the label or artist if applicable.

I couldn’t find contact details for Lecrae rapper months ago, so I stopped by Deezer support.

Now it can be heard, Lecrae’s finest albums I like.

@Smithson 

Maybe you can find another way. Look here:

 

Userlevel 7
Badge +6

 want to change my subscription Deezer famely to Deezer hi-fi. I was wrong:

You can ask full refund Customer service.

https://support.deezer.com/hc/en-gb

Refund can be made if it is claimed right after purchasement.

For some reason, it's not letting me cancel the subscription, I wish they had a phone number to call but I guess that's  to much to ask for 😡 i bet they will take my money out of my account, that why my bank will refund me because they will stop Deezer from trying to change my account for next month payment and for this month payment because I lost over 550 to 575 songs, I've been with Deezer almost 6 years and this is who they treat a loyal customer. 

Userlevel 6

Hello @Nienke86 

Please contact Deezer support, the link is above your post. 

@Rudi May you please help. I have since requested for the Backstage access more than twice in the last 1 and half moths and has not been assisted to get it. I keep getting the message that I have submitted the same request before. My name is “Audinance Kuimba”

Userlevel 7
Badge +5

Hallo team! How can I change the payment from Poland zloty to Ukrainian hryvna?

Your question was answered by @Jaime. in the other thread. 
 

 

Userlevel 7
Badge +17

Hey deezer support team can you delete my deezer account forever. ASAP. And please send me an email to confirm that its deleted.. thank you

Hello @chantey.beukes 

Please contact Deezer support, the link is above your post. 

Userlevel 7
Badge +7

Hi @Wouterbillen 
In the following link you’ll find all the information on how to get in touch with us: How to contact Deezer Support
Cheers:slight_smile:

I want to ask a question to deezer but can’t find an email adress or contact form. 

Userlevel 7
Badge +6

the link to the web contact does not work

The link works, there is chat available when working hours, otherwise on the top

Submit a request.

Hi - I have requested access to an artist I manage 5 times with no luck. I have submitted a request to customer service, but have not heard back. Her tracks are here:

https://deezer.page.link/sAqdGH1yUUrhzRU6A

https://deezer.page.link/EcevLgrryFESNeVA8

https://deezer.page.link/t3HPiCTtwJG8MTzf7

https://deezer.page.link/efGMyjbsKZPuZJ5c6

https://deezer.page.link/BZPNQ8E3KJihDnqd7

 

Can you please help?

Thanks!

Userlevel 7
Badge +6

I Need to talk with support !!

Damn man, it hasn't crossed my mind and this is a great idea to talk with them! Especially that there are people who favor a pill-shaped cutout of their phone as well as those who favor two separate ways for online support. The phone line could then be enabled if Deezer themselves prefer it.

For now online support is here https://support.deezer.com/hc/en-gb

I’m trying to change my email to my account 

Userlevel 7
Badge +7

Sure @Laura Pentecost 

Check the links above and let our support team know about it :relaxed:

Hey deezer support team can you delete my deezer account forever. ASAP. And please send me an email to confirm that its deleted.. thank you

Userlevel 7
Badge +7

@Roaa.Hatem you need to contact support via this link https://support.deezer.com/hc/en-gb/requests/new

I pay for 1 year , i subscription should end in May 2023. In suprise to day  they said my country haiti is now listed, i can’t use Deezer anymore. So i would like to ask why they took my money. ? I need help plz

Hey @Smithson 

Please contact support. That can certainly be clarified quickly:
→ https://support.deezer.com/hc/requests/new

@dee_dirk  i can’t my friend because my country is not listed on the form, then i can’t complete the message i would like to send to them. I should have and email or order form of communication. 

I've been wanting to close my account permanently but I can't seem to get it done. I just changed my password because people keep on hacking my account.  How can I get completely deleted 

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