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F.A.Q.

How to contact Deezer Support

  • 22 October 2020
  • 48 replies
  • 29611 views
How to contact Deezer Support
Jaime.
Rank
Userlevel 7
Badge +7

 Couldn’t find a solution to your problem in our Deezer community? You can still contact Deezer Customer Care:
 

WEBFORM 📝

Our webform is available at all times, drop us a message and we'll get back to you as soon as we can!

 

WEBCHAT 💬

Web chat is usually available Monday - Friday (from 09:30 - 17:00 GMT) and Saturday - Sunday (from 11:00 - 17:00 GMT).
But there are times we're unable to guarantee support this way - temporarily. You can speak to one of our support representatives via Webchat through our help center

 

FACEBOOK 💻

Find us on our Facebook page or search Deezer Help on your Facebook.

 

TWITTER 📱

We’re available @DeezerHelp during the week, between the hours of 09.00 and 17.00 GMT

48 replies

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @hpguru, I am sorry to hear that you're experiencing this issue.

You can access the webform by clicking on this link. 

Regarding your subscription, the current payment on your Deezer account with the email ch****@gmail.com is 10.99 EUR. If you were charged 12.99 EUR, it might be associated with a different Deezer account.

As the Community is an open internet forum and we prioritize your security, we do not request personal data here.

Therefore, I recommend that you contact our customer support here and provide them with a screenshot of your invoice for further assistance.

 

 

 

 

Jaime.
Rank
Userlevel 7
Badge +7

Hello @Rebecca12 to delete your Deezer Account you need to contact our Deezer Support Team and one of our agents will help you.
The Deezer Community account has been deleted now.
Thanks 

A

Hi I would like to delete my dezzer account and community but when ever I try it won't show up anywhere please can i have help many thanks 

GropplerZorn
Rank
Userlevel 7
Badge +17

Hey deezer support team can you delete my deezer account forever. ASAP. And please send me an email to confirm that its deleted.. thank you

Hello @chantey.beukes 

Please contact Deezer support, the link is above your post. 

G
C
Rank

Hey deezer support team can you delete my deezer account forever. ASAP. And please send me an email to confirm that its deleted.. thank you

Zayn-T
Rank
Userlevel 6

Hello @Nienke86 

Please contact Deezer support, the link is above your post. 

He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
N
Rank

Hello,

My payment was cancellend for my Deezer Family account, so now it is Deezer Free.

I already paid it per Ideal yesterday, but it still only gevestigd me Deezer Free. When will my account be set back to Deezer Family?

A

@Smithson 

Maybe you can find another way. Look here:

 

S
Rank

@dee_dirk  i can’t my friend because my country is not listed on the form, then i can’t complete the message i would like to send to them. I should have and email or order form of communication. 

A

Hey @Smithson 

Please contact support. That can certainly be clarified quickly:
→ https://support.deezer.com/hc/requests/new

S
Rank

I pay for 1 year , i subscription should end in May 2023. In suprise to day  they said my country haiti is now listed, i can’t use Deezer anymore. So i would like to ask why they took my money. ? I need help plz

Superschlumpf
Rank
Userlevel 7
Badge +5

Hallo team! How can I change the payment from Poland zloty to Ukrainian hryvna?

Your question was answered by @Jaime. in the other thread. 
 

 

[he/him] Deezer is music, but Deezer and Sonos is party !
A
Rank

Hallo team! How can I change the payment from Poland zloty to Ukrainian hryvna?

A

Hey @Dorismeza7 

with web version:

go to https://www.deezer.com/account/

→ Scroll all the way down → Click on Delete my account

 

with smartphone app:

Tab Music → settings (gear wheel at top right) → Account management → Manage my account → Delete my account

 

D
Rank

I've been wanting to close my account permanently but I can't seem to get it done. I just changed my password because people keep on hacking my account.  How can I get completely deleted 

Rudi
Rank
Userlevel 7
Badge +7

Hey @Amine Banana yes, that's us :relaxed:

Is there any feedback you'd like to give us?

A
Rank

Hi is this page is yours ? https://www.facebook.com/DeezerHelp/
 

Rudi
Rank
Userlevel 7
Badge +7

Hi there @lizzydripping 

Sorry to hear that.

We'll need a few more details. In what device and app is this happening? Are you getting an error message? Have you tried resetting your password?

If you need extra help, please check the links above so that you can reach out to our support team :relaxed:

L
Rank

Hi I hae been remember of Deezer for

 Sometime....however it won't let me log in ?

?

 

 

Rudi
Rank
Userlevel 7
Badge +7

Sure @Laura Pentecost 

Check the links above and let our support team know about it :relaxed:

L

I’m trying to change my email to my account 

H
Userlevel 7
Badge +6

the link to the web contact does not work

The link works, there is chat available when working hours, otherwise on the top

Submit a request.

Rudi
Rank
Userlevel 7
Badge +7

Hey @Cheezer 

Have you tried the link @hpguru mentioned above? I've moved your comment here because you duplicated your question.

https://support.deezer.com/hc/en-gb/requests/new

 

C
Rank

the link to the web contact does not work

H
Userlevel 7
Badge +6

i cant find the webform, link does not work

first i paid 9,99 and now 12,99 ? why?

https://support.deezer.com/hc/en-gb

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