Have you paid for your subscription? Are you still seeing adverts and being asked to subscribe? 
Do not panic and please try the following quick fixes.
Have you just set up your payment? 
Sometimes, it can take a few minutes for the system to update your account status after making a payment.
Please wait a couple of minutes and then follow the steps below to log out and then log in again.
On the app:
- Tap on Favorites
- Tap on Settings
- Then click on My account
- And then Log out
To log out of deezer.com and desktop app, click on your profile picture (top right) and select Log out.
There may be a problem with the payment 
It’s really easy to see if there has been a problem with your payment: check your email!
We’ll let you know if anything hasn’t worked.
You can also check your bank statement to see if you were charged by Deezer. If not, chances are there was a problem with the payment and you can just subscribe again.
Has the subscription expired? 
Have a quick look on your Subscription page for any notifications:
On the app:
- Head to Favorites
- Tap on Settings
- click on My account
- Then click on Manage my subscription
On Deezer.com and Desktop app:
- Click on your profile picture (top right)
- Click on Account Settings
- Your subscription plan information will show when you click on Manage my subscription
Logged in with the right account? 
It’s possible to create multiple Deezer accounts, you just need a different email address for each account. Please check that you’ve logged in with the correct account that has your paid subscription.
If you’re not sure which email you used to create an account, an easy way to test is:
- Try recovering the password for each of your email addresses
- If an account exists, you’ll be sent an email with a new password.
If you paid via Itunes, please check this topic
Still not working? 
Sometimes a bug might come up. Have a look at our News and Announcements section just in case something is affecting you. Otherwise, contact our Deezer Support Team.
