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How to opt-out to automatic Hi-Fi upgrade

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58 replies

D
Rank
Userlevel 1

Hello, just to let you all know my last billing was on 15/07 (Belgium) and my account has changed from Hifi to Family, but I can choose High Fidelity as audio quality, so everything looks fine now.

H
Rank

Has anyone already received the Hi-fFi upgrade?

Also premium user in Belgium here, but still no Hi-Fi.

Jaime.
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Userlevel 7
Badge +7

@fabiand thanks for your feedback. I’ll definitely inform the corresponding team.
Apologies for all the inconvenience
 

Jaime.
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Userlevel 7
Badge +7

@Sotir not that I am aware at the moment. We will keep you posted if there is any change.

fabiand
Rank

I have to say this was poorly communicated and handled by Deezer. Very unclear as what would happen from when onward. 

Like @Alexander Desmedt and @DarthGoofy I would have expected to have HiFi from 8 July onward. This would have been a nice gesture by Deezer since prices will increase anyway.

Also, the Dutch family plan page still doesn’t mention HiFi will be included: https://www.deezer.com/nl/offers/family 

S
Rank
Userlevel 1

@Jaime. Are you planning any changes regarding subscriptions and/orHiFi in Bulgaria? What are they going to be?

Thanks. 🙂

Jaime.
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Userlevel 7
Badge +7

@DarthGoofy I would suggest to wait until the next billing cycle starting in a few more days (15th July).
But to make sure everything will be fine with the upgrade, please contact  our Deezer Support Team and one of our agents will be able to confirm.
Let us know how it goes. 
Thanks :)

Jaime.
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Userlevel 7
Badge +7

@Alexander Desmedt the change in your account might be reflected in the next billing cycle as your renewal was prior the 6th July.
If you have any further questions please contact our Deezer Support Team
Apologies for the inconvenience 

H
Userlevel 7
Badge +6

@hpguru, thanks for the suggestion. But still no change. I’ll see what happens...

Sorry to hear that.

Their customer care can help.

https://support.deezer.com/hc/en-gb/requests/new

For anyone not liking “Hifi” update. Just try it. I have only €199 Sony WH1000X-M3 and these are nowhere to be true hifi, but even on that Wired, I can hear difference between hifi and 320K on my laptop. To the point I felt like my headphones were broken when I heard thin and lifeless sound.

I just noticed it was 320K. I turned Flac mode and music is back, rich.

Give it a try before thumbing down ;)

A
Rank

@hpguru, thanks for the suggestion. But still no change. I’ll see what happens...

H
Userlevel 7
Badge +6

Sometimes there’s delay in update. Try log out and log in to make it faster.

A
Rank

Hi @dee_dirk, I tried but the best I can choose in both is 320 kbps...

D
Rank
Userlevel 1

Me neither: I have Deezer Hifi and it would be upgraded to Hifi Family, but it is still the same.

A

Hello @Alexander Desmedt,

you should be able to switch to HiFi in the audio settings.

A
Rank

Strange thing is that from 8 July I would get the high fidelity sound occording to the mail. But nothing seems changed. Both in IOS app and desktop. Did not really feel the need fot HIFI sound right but still...

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Walter Cordemans Around 70% of our revenues go to support the artists and creators on the platform and we use the remaining 30% to build new features and make Deezer better for all of our users. 
We appreciate that not all users will want to enable HiFi immediately and it may not be something everyone wants to enable on their mobile plan. But when you’re on WiFi, lossless HiFi audio provides you with a much better musical experience, just like the artist wanted it to sound. HiFi is becoming more and more mainstream as a choice for listeners and we hope that Deezer continues to bring you great value for money combined with one of the best music catalogs in the world. 
Thanks :nerd:

H
Userlevel 7
Badge +6

Hi @casaresjm @fabiand We’ve updated our offering in Belgium and  Argentina and all customers now have the option to access HiFi content by default. We want to provide more value to our subscribers by giving them lossless quality music and we also want to make sure that more money goes to the artists you enjoy. Unfortunately, Deezer’s old offers are no longer available in your countries
In your case @fabiand the increase will be €2 so the new price will be €16,99
In your case @casaresjm the increase will be 60 pesos so the new price for premium will be $159 pesos
If you have any further questions please let me know :relaxed:

So you decide to not only raise the monthly fee by 13% but are also going to sell this cheap excuse??

Tell me :  of these 2 € exactly how much is going to the artists? And how much will add to the yearly profit of Deezer?

Next remark : did you consider that raising the sound quality also means that streaming will cost more data to your users? So it’s not just the 2 euro you charge us extra for something we didn’t ask but also added costs to telecom subscriptions because of your policy.

In my case : Spotify just got cheaper than you guys for a Family account. Guess what I will be doing :wave:

 

You can still stream 320K MP3 even on Hifi service or lower.

W
Rank

Hi @casaresjm @fabiand We’ve updated our offering in Belgium and  Argentina and all customers now have the option to access HiFi content by default. We want to provide more value to our subscribers by giving them lossless quality music and we also want to make sure that more money goes to the artists you enjoy. Unfortunately, Deezer’s old offers are no longer available in your countries
In your case @fabiand the increase will be €2 so the new price will be €16,99
In your case @casaresjm the increase will be 60 pesos so the new price for premium will be $159 pesos
If you have any further questions please let me know :relaxed:

So you decide to not only raise the monthly fee by 13% but are also going to sell this cheap excuse??

Tell me :  of these 2 € exactly how much is going to the artists? And how much will add to the yearly profit of Deezer?

Next remark : did you consider that raising the sound quality also means that streaming will cost more data to your users? So it’s not just the 2 euro you charge us extra for something we didn’t ask but also added costs to telecom subscriptions because of your policy.

In my case : Spotify just got cheaper than you guys for a Family account. Guess what I will be doing :wave:

 

H
Userlevel 7
Badge +6

Hi @casaresjm @fabiand We’ve updated our offering in Belgium and  Argentina and all customers now have the option to access HiFi content by default. We want to provide more value to our subscribers by giving them lossless quality music and we also want to make sure that more money goes to the artists you enjoy. Unfortunately, Deezer’s old offers are no longer available in your countries
In your case @fabiand the increase will be €2 so the new price will be €16,99
In your case @casaresjm the increase will be 60 pesos so the new price for premium will be $159 pesos
If you have any further questions please let me know :relaxed:

Hi Jaime, thanks for your reply. What does this mean for the other plans? Is there a document somewhere we can consult on pricing? 

You can check if you have best price on your account contacting them:

https://support.deezer.com/hc/en-gb/requests/new

They may be able to reduce your price if there’s something available.

R
Rank

I’m getting a little confused @Jaime.. Is Deezer going to be offering a free upgrade to ALL users (including those outside Belgium and Argentina) who currently subscribe to the basic MP3 service? Is the high fidelity mentioned in this thread the existing CD quality lossless, or is it a high resolution service also offered by Tidal and Apple Music (max 24-bit 192kHz for no extra cost in the case of AM)?

Many thanks. 

Music is essential.. Music is life with Hi-Res Apple Music.....
fabiand
Rank

Hi @casaresjm @fabiand We’ve updated our offering in Belgium and  Argentina and all customers now have the option to access HiFi content by default. We want to provide more value to our subscribers by giving them lossless quality music and we also want to make sure that more money goes to the artists you enjoy. Unfortunately, Deezer’s old offers are no longer available in your countries
In your case @fabiand the increase will be €2 so the new price will be €16,99
In your case @casaresjm the increase will be 60 pesos so the new price for premium will be $159 pesos
If you have any further questions please let me know :relaxed:

Hi Jaime, thanks for your reply. What does this mean for the other plans? Is there a document somewhere we can consult on pricing? 

casaresjm
Rank
Userlevel 2

My problem is not with the rise for better service and improving artists payments but with that being a jump of 60% increase at once in my case.

SonovP
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Userlevel 3
Badge

@DarthGoofy I think it will be effective from the 8th of July, onwards.

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Hmm, anyway, this looks like Deezer is slowly pushing for HiFi in response to Apple Music having lossless as default.  Shouldn't Deezer just implement this without charging people for more cost?  I think people would be more welcoming of this if done without shocking people with being charged more.

casaresjm
Rank
Userlevel 2

So it seems like a masked rise of the price. I have no use for HiFi so the "added" value doesn't compute to me.

D
Rank
Userlevel 1

Hi, I’m also living in Belgium and I have HiFi. I got the same mail, for 2€ extra I will get HiFi family, which means 5 accounts more. When will this be active? I don’t see any difference for the moment, I can’t create extra accounts.

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