The problem seems to have been solved, although I don't know how.Deezer support asked me to upload videos of me adding Deezer profiles to the Sonos app. Once again, I deleted all Deezer profiles from Sonos and started recording videos.The iPhone application did not allow me to add an admin profile, as it did many times before. Android added this profile until today, but I couldn't browse music. This time, after adding the admin profile on Android, everything started working.@Superschlumpf and @Yula I will send you links to videos in private messages. Thank you for your good advice and willingness to help. I really appreciate that.
Make sure all the apps are updated, if nothing works still we might have to copy your music to a new profile in the family account. @Yula Can I ask you to copy the Admin profile from my account to the test account I created?
I took one of my Era 100 speakers to the house of a friend who has never used Sonos and doesn't have a Deezer account. I reset the speaker. I installed the Sonos S2 app on his phone. I created a new Sonos account for him, launched a new Sonos system in his house. I added an Era100 speaker to this system, then tried to add my Deezer account to his system. When I authorized myself with Deezer and chose the Admin profile to add, I was supposed to switch to the Sonos app and use that profile. The window to add an Admin profile did not appear in the Sonos app. As I selected a different profile, I added it without a problem. When I wanted to add an Admin profile again, Sonos added another free profile, not yet added to this system.To sum up - the problem is with any Sonos S2 system to which I am trying to add my Deezer account.
It seems to me that the key to solving my problem is in the answer to the question of what is the difference between adding a Deezer account to S1 and to S2. Sonos says there is no difference. For me it is, because in S1 everything works fine, in S2 it doesn't.
@Yula I reconnected, nothing changed .I have another idea what could be the reason for this behavior. I'll send a private message to @Superschlumpf and ask him to forward it to you.
Hey there @W.H., sorry for the late reply I was trying to understand what happened with your ticket in Costumer Care. No problem. Before you transfer your content please reset the password of your Deezer account: https://www.deezer.com/password/reset Then log out and back in your account on the Sonos app. I've done it a few times already, did it again today. The problem still exists for Admin profile:All other profiles work fine:
The simplest solution that came to my mind is to copy my existing account to the one I ran for testing. It wouldn't explain the cause of the problem, but it might allow me to use Deezer on Sonos without any problems.Then I would delete the old account and only use the new one.
Deezer doesn't answer...
Any help will be appreciated. Can you do this?
Sonos has definitely identified the cause of the problem on my Deezer account side.I created a new Deezer account with family plan for testing, added it to my S2 and all members profiles including Admin work fine.The problem is clearly specific to my account.I will write again to Deezer support asking for help in resolving the issue.
I will send you a private message...
I thought about it. I'll give Sonos support a little more time, if they don't come up with anything, I'll do it.Thank you very much for all your advice and suggestions!
I've been talking to Sonos support for three days, Deezer support for two.I spoke with Sonos support over the phone for 1.5 hours, We have sent each other 40 emails so far. My problem will be escalated to the second line of support. I am impressed with how they care for their customers.I can't say the same about Deezer's support. After my application, I got a confirmation of my application almost immediately, I was offered one solution, which did not work. I described this in another email to support and got no response.I will let you know how I finally manage to solve this problem, what was the cause of it. I've changed my password several times, but I haven't changed my login.
@W.H. Holy shit… 🤔 So definitely your family account has a problem with your S2 system, and the strange thing is… in detail only with the admin profile. This is the point i really wonder about. Just one test would be left… what does your admin profile behave with a different S2 system…. But i can’t imagine that it’s a matter of your Sonos system, because your friends account works fine with your S2 system. And if i understand correctly this also is a family account…. Unfortunately, the account I logged into as a test is a separate user account that is a member of my family plan. This is the account I created yesterday from the user profile associated with my account to prevent simultaneous logins to my Deezer account from two different Sonos systems.I don't know anyone with a Deezer family plan who could give me a test login to their account. And i suggest you try to test your admin profile with another S2 system. I also don't know anyone who has an S2 system on which I cou
I had another Connect at home from my old system. I plugged it into my home network and created two separate S2 and S1 systems with separate Sonos accounts. I added the Admin user from Deezer to S1 and have no problem browsing my music...
@W.H. You wrote that your accounts admin profile os working fine on the S1 system… what about using your friends account on your S2 system? Can you try this? I tried. After adding his Deezer account to S2, everything works as it should. Is your S2 on latest firmware or has it an older version? 15.1.1On the Sonos website, I see that the current version is 15.1.2. When I try to force update, I get a message that no software update is required. One last idea… what about region settings for your admin profile? What Country is set within Deezer settings? And what country is set for your Sonos account? The same.
All devices in the old S1 system were factory reset before handover. A new Sonos account has been created in the new S1 setup. Until today, we used the same Deezer account on both systems, logging in with different users. As I wrote before, I have already changed it. We now have two separate systems, two independent Sonos accounts and two different Deezer accounts under the same family plan.
I removed all Deezer profiles from Sonos, all authorized “devices” and “applications” from my Deezer account, reinstaled the Sonos App, and re-added the users. Unfortunately, that didn't help.After upgrading to Sonos S2, I gave my old S1 system to one of my family group users. Until now, he logged in simultaneously with me with the same e-mail address, using the profile assigned to my account. I changed it. He now has a separate account so now he logs in with his email, but that didn't help either.I asked him to re-add my Deezer account to his system and try to add the Admin user. He managed it without any problems, everything works fine for him.
All other users use family profiles.The Sonos app easily searches for music on all added streaming services, including Deezer, logged in as Admin. The problem occurs when I select the "Deezer" icon in the "Browse" section and want to browse the resources added to this user. Sonos shows a message "Unable to browse music". No problems for all other users.The problem is strange. In my opinion, the cause lies with Sonos, but their support says that I should seek help here.Everything was working fine on the S1 app. The problem started after upgrading to S2. To solve it, I deleted all Deezer users from the S2 app, changed the Deezer account password, and wanted to add users again. When I tried to add a Deezer Admin user in the Sonos iPhone app, the app added another user. Another attempt to add the Admin user ended with a message that the account already exists. I made another attempt to add admin on my android phone. There were no problems with this, but as a result, the Sonos app shows "Un
Same with me. I have a family account, the problem only affects the Admin user, other users work fine. Sonos support referred me to Deezer....
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