The song that impacted you the most -THE THREAD 🔉
Hi @Yula, thanks for getting back to me. I've responded to that thread, but as I didn't initially find it I'll say the same thing here. It's unacceptable for Deezer to suggest all security issues are user error. Deezer does not provide sufficient security information despite collecting it. For example, my app only shows my phone even though I've logged in via desktop and third-party apps. Here's an easy fix, add a 'log me out everywhere' button. If Deezer wants to absolve itself of security concerns for paying customers there needs to be more information available to the customer.
The issue with this FAQ and the responses from Deezer is they make it the user's problem.If you don't show logins that occur via any mechanism people won't know whether their account was compromised. If you don't force logouts for every authenticated application on a regular basis resetting the password or email won't fix anything. These are really basic, there's no excuse. And worse, there isn't enough information available to users to investigate and figure it out themselves. If you don't take care of paying customers why wouldn't they switch to Spotify?
Did this resolve the issue? It would be great if Deezer shared more information about what device played the songs as well as the IP address. Top songs in my account last year were songs I had never heard, it really makes me think Deezer just has data engineering issues because there was no evidence I could find about my account being compromised. I really prefer Deezer to Spotify, but y'all don't make it easy to be customers.
@Yula I've never heard 4 of my top 5 songs, but it says I've played them each over 50 times 🤔😢 this part of MDY didn't work well for me, everything else was cool though.
@Alfredo. @Rudi is there a reason the existing app would stop working? It just hangs on the initial loading screen. The LG content store isn’t showing an update available yet, so now I’m stuck without Deezer. …it doesn’t look like Spotify is having any trouble with certification 😒
Progress! It would be great to have it on iOS too 😇
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