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Replies posted by scutu_mix

10 Replies

S
Lover
scutu_mixLover
posted in Other devices

Deezer Browse not loading sections!

Almost 2 weeks later. I have restarted the box multiple times, changed the settings and network but always the same result.  I wish Deezer will be able to help me cancel my subscription, refund my remaining months since the product is not working as advertised.  Would they do that?!.. no way, Deezer doesn't care about the user's voice that much to take in consideration what is right for the users...  

3
S
Lover
5 months ago
S
Lover
scutu_mixLover
posted in Other devices

Deezer Browse not loading sections!

Hi, thanks for getting back to me.I'll check today those details and get back to you.  I wonder how the make and model of my tv matters when the tv acts as a monitor only. My Android Tv box is outside of the tv and connected to the tv via a HDMI cable. Internet connection is through cable from my Asus wi-Fi router to the android box. I have wifi connection as well, but no difference. The tv has its own internet connection but is not smart/ android - it's an old SONY Bravia. The Android Tv box is the below:https://www.nvidia.com/en-us/shield/shield-tv-pro/ Yes, YouTube, Netflix and other apps work great with no issues. Music streaming on Deezer works as well, only the Browse sections are not loading...  Regards,Stefan 

3
S
Lover
5 months ago
Jaime.
Community Manager
Jaime.Community Manager
published in Music, Culture & Games

New logo: Explanations 💜

The old logo was sooo much nicer… The new one is so unimaginative 😕 And the new font… Why? 😫 I agree.. The old one had the identity of Deezer from the DNA up - especially with the Music Graph Visualization Logo … the new one has Nothing to do with music at all. Feels like a dating or love stuff app…. so sad...This is the logo I love and will always miss…   

12278528
awesomemac
Deezer Legend
1 month ago
Jaime.
Community Manager
Jaime.Community Manager

Live the music with Deezer 💜

Even the community website can’t handle things properly with this update…How can I be the first to reply if there are already 75 replies?!..  

294880
G
Lover
2 months ago
Jaime.
Community Manager
Jaime.Community Manager

Live the music with Deezer 💜

I posted my opinion on the App Market as a review to the mobile app as well, and this is the reply I got from Deezer:“Hi, I'm sorry to hear that you don't like the new Deezer logo. The new vision for Deezer is to create an experience platform around all things music, where we give people opportunities to express themselves and to connect with others. Give us a chance and test everything and let us hear the feedback community.” And this is the problem that Deezer doesn’t see. We expect Deezer to be our source of Music. I will never open Deezer app to Connect with others or to Express myself. I mean,… How can I even express myself on the Deezer app?.. How can I connect with friends on Deezer?Is this really becoming a dating app as we suspected?Anyways, I’ll move to Tidal by the end of my subscription. I’m done with the messed-up list of changes that are totally useless to the users, and requests that improve UX are complexly ignored. I asked so many times to get an option to customize my

294880
G
Lover
2 months ago
Jaime.
Community Manager
Jaime.Community Manager

Live the music with Deezer 💜

Oh, I can’t even Edit or Delete my own post of I wanna make any changes, like fixing a misspell… 

294880
G
Lover
2 months ago
Jaime.
Community Manager
Jaime.Community Manager

Live the music with Deezer 💜

“Is this a NewDating App?” the question I get all the time my friends see the logo on my screen - and I hate it!!!!Why a heart? - is this a health app, or dating app? It makes no sense to make the logo of a music app as a hart. Such a poor design idea. Fonts look so Halloween and Childish, hard to read and not professional at all… This ugly purple is not the right colour for this kind of app - also not my favourite colour at all. I feel like this refresh was done with no research at all. All the changes are kind of useless, nothing improved on the user experience. I’ve been asking a lot in the past for the ability to Customize the Deezer app homepage. How can I make the app works for me if you don’t let me pin the music style categories, the songs, or the artists I want. I always have to go to the Favourites tab or to the Search section to find what I need. Deezer homepage is useless, it feels like it was made for the Deezer CEO, not for the users…Thanks for this update, but this is my

294880
G
Lover
2 months ago
S
Lover
scutu_mixLover
asked in Other devices

Can't install Deezer on fresh Windows 10 pc!!!

Thanks for getting back to me. Yes. I was able to remove the unwanted apps by using a registry cleaner app.Everything seems to be working normal for now!I wish I can fully customize my Deezer Experience by re-arranging or removing tiles on the app. as I do it on my Android Tv. Where I can request this feature?

7
Leonídia.Deezer
Community Manager
8 months ago
S
Lover
scutu_mixLover
asked in Other devices

Can't install Deezer on fresh Windows 10 pc!!!

Quite strange, the version 4.19.30 also had the same problems… So I installed the version from Windows App Store - which actually worked - I have it now running. This is version: 5.30.590. But.. the Windows App Store Deezer shortcut is “Deezer Music” where the  shortcut of the installation from your website is called “Deezer”. Also in the installed apps it appears as a different app than what I installed / failed previously.How can I uninstall the older Deezer apps that are not working?  

7
Leonídia.Deezer
Community Manager
8 months ago
S
Lover
scutu_mixLover
asked in Other devices

Can't install Deezer on fresh Windows 10 pc!!!

Thanks for getting back to me. Good to know that there are older versions available.I tried the version 570 and I have the exact same experience. The installation crash at the same point, the installed app now appears as version 570 but still can’t uninstall it.  Is there any other older version available, or any other possible solution for my situation?

7
Leonídia.Deezer
Community Manager
8 months ago
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