include
Answered

Memory leak in browser and Deezer desktop app



Show first post

99 replies

Userlevel 7
Badge +7

Hi @Richard B. Kreckel 

Thank you for your reply and for your support.

We're working on it. It took some time to prioritise the project which is really going to fix the root cause of the RAM issue, but it's on its way now.
We have close contact with the devs working on it :thumbsup_tone2:

We're on it and really sorry for the inconvenience, we really want to see it fixed :v_tone2:

Userlevel 7
Badge +7

I totally understand that @timvisee 

We haven't made big improvements on this since we launch the apps but it's on our radar. It's something that needs a lot of development and for that reason, it takes time for a company of our size.

Stay tuned, your feedback is very welcome and will be forwarded to our teams.

Userlevel 7
Badge +7

Thanks for highlighting the other channels @Mateus Amarante you've got a point :thumbsup_tone2:

I'll be sharing the links with the teams to make them aware.

Userlevel 7
Badge +7
Hey @Lucas Zorzi

Thanks for the query. We're discussing the possibility of a native app. But in the meantime, could you give us more details about what you've got? OS, browser version, system specs.
Hey @Lucas Zorzi

Thanks for the query. We're discussing the possibility of a native app. But in the meantime, could you give us more details about what you've got? OS, browser version, system specs.


Sure, I'm using Elementary OS (Ubuntu based) and Firefox 67.0.4 (but I have the same issue in chrome) and these are my system infos.

Userlevel 1

4 years later: only 14G is used by Chrome:

With the app (https://github.com/aunetx/deezer-linux) there is no problem.

Userlevel 7
Badge +7

Hi there @mce 

Thanks for coming back to us.

We're unhappy about not supporting Linux at the moment so we understand your frustration - apologies we're unable to give you the integration you've been looking for.

It's just at this moment, this kind of development requires resources that are dedicated to more urgent features and fixes. This situation is likely to change in the future, but we also want to be transparent with you and the rest of the community. Follow this topic here for more info, some users shared their workarounds and there might be something for you :relaxed:

Userlevel 2

I also have this problem both on Linux and Windows. Firefox (the deezer tab) sometimes takes all of the available memory in my system, causing the entire system to hang and crash.

After closing the tab the memory is released.

Userlevel 2
Badge +1

Hi @j94,

Really sorry to hear about it. Our team is already aware of the issue and are working on it.

On the other hand, would you be able to try it on Chrome and see if that works out better for you by any chance? 

I have the same problem that everyone here, in my case on the website on Windows 10 with Firefox. I usually stream only for a few hours per session, so it doesn't crash my system, but in the task manager the huge memory usage accumulating on Firefox when I'm streaming on Deezer is very visible.

I do have another very strange problem which I think might also be related somehow to this memory leak issue: Since the end of last year, I can't listen to the longest tracks on Deezer anymore. Whenever a track is over 20-minute long (not something unusual in the genres of music I listen to), after the first 2 or 3 minutes it systematically stops with an error message saying that it can't be loaded. If I manually move the cursor further into the track, the same thing happens again after a couple of minutes. That never happens on shorter tracks, so I guess it's due to the weight of the longer tracks. And in fact, the only way I've found to be able to read those long tracks is to reduce the audio quality, if I put it at only 128kb/s instead of 320kb/s, then it works. But it's not a really satisfaying solution…

I've already talked about this problem on the French forum but no one was able to reproduce it, so I'm left alone with it. I've searched on my side and can't see anything that could explain it (the problem doesn't come from my internet connection or anything), so I think maybe it has something to do with this issue or some related cache overload, but I'm not technically savvy enough to understand how and why. I just thought maybe it could be worth trying to report this problem here, I don't know, but excuse-me if you think it's out of subject.

Userlevel 7
Badge +7

Hi there @kommadieb 

Thank you for your patience. Have you tried using it on the new Microsoft Edge? It performs lighter on my end :wink:

Adding myself to the (un)happy queue. Yep, memory leak happened to me as well on latest Firefox/Linux Mint.

Oddly it didn’t happen few weeks ago on Chromium (not Chrome) though.

Tomorrow I’ll revert on Chromium just for the sake of testing.

Still, it’s a bit of a shame that using a website (“web app” is just a silly synonym of) crumbles your PC :-/… this isn’t a *bug*, it’s poor design.

And yes, if you’re unaware of, we’re in 2021.

A small addendum: I think we’re way further from “Optimized for Internet Explorer [1024x768 resolution]” crap that stormed the Internet just “a while ago”. So answer like “we do not support Linux Browser” are not tolerable at all.

It would pleasable to read “yes, we’ve got a problem on the topic: we’re looking forward to resolve it.”… that’s to be said: “looking forward” is differently measured if it’s an open source or a paied service ;-)

Userlevel 7
Badge +7

Hey @Bram D

We don't fully support Linux yet - the development of an app is on the plans, but we still need more time. Could I kindly ask you to try Deezer on Chromium to see if the leak is similar? Thank you for keeping us updated :v_tone2:

On Windows do you also use Firefox?

Userlevel 7
Badge +7

You're right! The short answer is yes, but that's subject to other obstacles - the app is based on the web platform but the way they work is slightly different. The desktop app offering will be a bit more compact and reliable because of the way it's packaged and the updates which will be very welcomed @Raphael C42 

Fingers crossed everything will work as planned, and about the web app, development will continue to make it better :thumbsup_tone2:

In the meantime, have a good week and thank you for your support!

Userlevel 7
Badge +6

Hi.

I confirm the bug on Xubuntu 20.04, in Firefox and Chromium.

Need to refresh the tab sometimes to clear memory usage.

I use Chrome OS and no issue like this.

Have you tried to reinstalling browser. I must be extremely lucky, but nothing like this.

It played for hours now on my Chromebook during the work day and the evening.

On my three week journey with Deezer I can’t find anything big. The ones I do find need work, I’ve took moments to surf on this community and most of this are either in the fix or coming.

Isn’t Chromium almost the same as Chrome and Chrome OS?

Userlevel 7
Badge +3

Hi @mce thank you for contacting us. Please bear in mind that we do not support Ubuntu - Deezer does not work on Linux. You could try Google Chrome as a browser but we cannot guarantee this is working either. Apologies for any inconvenience caused. 

Badge

It is still leaking and crashing on Windows 10. App from MS Store also have memory leak problem and it keeps crashing several times per day.

If you won’t fix it -- I’ll cancel subscription as soon as Spotify will provide HiFi plan.

Userlevel 4
Badge +1

Hi there, we don't support Linux on the web version, so I'm unable to offer much help, maybe someone else will have some input. In the meantime, there's a topic on our ideas forum about Linux support, make sure you vote for it to be implemented and join the conversation - https://en.deezercommunity.com/ideas/321


The web version, since is played by browsers that are “almost” the same in windows and linux are “ supported” in a indirect way by you. So please, don’t give that risponses because we are using Linux because it’s much probably that is happening in windows too.

Userlevel 4
Badge +1

Actually, I have noticed this in the electron, official, native app version too( app version of windows, that is avalaible in Linux with some tweaks). The memory is being increased by the time you are using the player.

 

one hour of playing
recently opened

But with more hours is worse, the app increase them memory ram usage until “ no” limits, because I have seen deezer using 0.7 GB itself so… Electron is deezer by itself because deezer is build with electron at some “ easy” way to say, you can ask your developpers.

 

To sum up,. the app is getting more memory like the playing time is higher.

 

So in little words, this is likely to happen too in windows, and I think is not so high priority but this has to be addresed in some time… ( in browser and app versions, both)

Userlevel 7
Badge +7

Thanks for the feedback @Alessandro Massignan 

For Linux, we're working on an Electron app to facilitate the Deezer experience for more users. Stay tuned for updates! :relaxed:

Userlevel 4
Badge +1

Hey @Lucas Zorzi

Thanks for the query. We're discussing the possibility of a native app. But in the meantime, could you give us more details about what you've got? OS, browser version, system specs.


Uf, native app sounds me like the final of “not “ oficially supported electron tweaked app for Linux!

So please, be warned, most Linux users ( 670 votes more or less are much users) are going to leave deezer unless they have an app to play music.

 

PD: the native app is efficient, so a good idea I think. But have in mind compability things like Linux one. I think there are much apis that are multiplatform so .. please

Userlevel 4
Badge +1

Leak easily reproduced on Linux and Windows with Firefox 64

initial state
 

022b1f3e-033f-4862-8ceb-6c624a5b1e3c.png

 


After 20minutes of "flow"

 

4563c7fd-2f13-4b9f-bd42-87e39ec52acf.png

 


After 1h of "flow"

 

9de8ce5c-00e6-4d05-8811-454e045793fb.png

 


For information, all those task manager captures are done with firefox only browsing deezer with "flow" running, nothing else.

 


can you see if in the app it occurs too or not please? at least for me in linux with aur package is happening so I think it will be in windows to.

Userlevel 4
Badge +1

@Rudi can we change title ( too “ memory leaks on browser and app”)once a time it’s confirmed that windows app ( in windows) is having the same problem with memory leaks? For me in Linux is happening and this is probably a windows too problem so..

Userlevel 7
Badge +7

Hi @Romuald Brunet 

Thanks for the detailed feedback. So just to confirm, it isn't Deezer itself, but when you play Flow? It's important for our devs to understand exactly where it's coming from (or in this case, going to). Could you also try on Discovery or Chill cards?

Reply