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Answered

Deezer Hifi on Android TV not working

S
Rank
Userlevel 1

Dear sirs,

Unfortunately I’ve lost a possibility to cast music in HiFi quality from my iOS device to an Android TV since last update which added lyrics to chromecast on Android TVs.  Casting to my Nvidia Shield TV is without HiFi ...but with lyrics now. Of course would be great if you add HiFi support for Android TV app, but since i bought Deezer HiFi subscription I’m forced to use chromecast to my Nvidia Shield TV device which is connected to HiFi Stereo system. And the difference in audio quality is  really noticeable. 

So, I have HiFi subscription. 2 weeks ago everything worked fine (except all the time my iPhone 11 disconnects from chromecasting after 2-3 minutes (but sound continues to play on Android TV and I can handle it) until this update with lyrics arrived.

iOS 13.3.1. (also tried casting from an Android 10 mobile phone. The same issue - no HiFi now)
iOS Deezer 8.10.0.3
Deezer on Android TV (Nvidia Shield TV with the last updates) 3.0.0 (02.07.2019)

Uninstalled/Installed Deezer both on iOS and Android TV - no result


Could You please help me to solve this issue?

 

Thanks!

P.S: yes, I’ve set HiFi streaming on iOS Deezer

 

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Best answer by Sic_zs 18 April 2020, 16:35

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34 replies

I
Rank
Userlevel 1

Deezer app, works fine on Nvidia Shield Android TV. However, there is no way of knowing at what bitrate your track is playing. Secondly, the app doesn't have it in settings to passthrough raw / unprocessed audio signal to the amplifier / AV receiver and let their high quality DAC process the signal. FLAC signal, if processed by android boxes' inferior DACs kills the entire purpose of HiFI subscription.

S
Rank
Userlevel 1

Deezer app, works fine on Nvidia Shield Android TV. However, there is no way of knowing at what bitrate your track is playing. Secondly, the app doesn't have it in settings to passthrough raw / unprocessed audio signal to the amplifier / AV receiver and let their high quality DAC process the signal. FLAC signal, if processed by android boxes' inferior DACs kills the entire purpose of HiFI subscription.

This is a common issue with all the Android devices. As I know there are 2 apps only to have passsthrough on Android TV - KODI and VLC. I’ve read a few reviews of using USB output+external USB DAC with the Nvidia Shield TV. Over USB it allows bit2bit 14 bit 44 Khz output. Not more. 

U
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Userlevel 2
Badge

Is there any chance, that the lossless audio support will be implemented soon? Other major players offer this option on Android TV’s for long time already. Ita a pity, since i really like Deezer in general, but the lack of software updates for Android TVs gets frustrating.  

H
Rank

New Deezer subscriber here. The last update for the Android TV app was over 3yrs ago. Not even a single bug fix in all that time. No lossless audio support on the Android TV app, plus the fact that Casting doesn’t work well, constantly crashing, playing the wrong tracks with Google Assistant, no gapless playback, etc, etc will most likely have me switching services once my 1yr is up.

 

I usually look to see when an app was last updated before I switch but this time I did not. Over 3yrs is just ridiculous and shows there are little to no resources being put into the Android and Android TV platform.

U
Rank

This is crazy. Why are you not supporting a major platform!? Your competitors have android tv support... My friend added his tidal account when we were testing out my speakers and its a night and day difference.

I’m not going to use a separate device to stream music when my nvidia shield is more than capable!

U
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Userlevel 2
Badge

o.k. many thanks for clarification. As already mentioned competitors (that offer losless audio) implemented hifi option in their apps from the beginning, i cannot understand why Deezer has no abitions to do that, since Android TVs have quite a big market share. Moved to Deezer since i like some features in general, but lack of software updates (Android TV, Android Auto) is not helpfull to keep customers.

T
Rank
Userlevel 1

It is so stupped that android TV has lack of support. Hifi is still not working also gapless playback is not working. I like the Deezer android tv app on nvidia shield but miss those two importend futures. 

G
Rank

Hello @ueverett, unfortunately nothing planned out yet, sorry!

Looks like I’ll cancel deezer and go back to tidal if this is the current stance on android tv support. Like deezer connect from my android phone to my shield tv doesn’t work and it’s 2023. 

S
Rank
Userlevel 1

Hi!

 

Is there any chances to expect HiFi support on Android Tv? 
Have Nvidia Shield connected to the HiFi AV receiver with HiFi Stereo. 

 

Thanks! 

 

J
Rank

Is it possible to please confirm that the Android TV app that is used with Android TV's and Android boxes, is able to play hi-fi??

Because there is no "hi-fi" logo, or watermark visible. And as far as I can see, it is not possible access any settings on this app.

U
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Userlevel 2
Badge

So no software update for a major platform since 4 years, and nothing planned yet?

K
Rank

Hi @ueverett, thank you for your message.
Regarding the topic of having HiFi quality available on your native TV app, it's not currently in our plans.
However, you still have the option to stream in HiFi quality to your TV by using the Chromecast feature.
Sorry for the inconvenience. 


If you don’t want to lose your customers then re-think about adding it to “your plans”
Trust me that you’re losing a lot by not providing one of the “HiFi” features that other companies provide :/

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @ueverett, thank you for your message.
Regarding the topic of having HiFi quality available on your native TV app, it's not currently in our plans.
However, you still have the option to stream in HiFi quality to your TV by using the Chromecast feature.
Sorry for the inconvenience. 

S
Rank
Userlevel 1

Hi, Rudi!

Kind thanks for Your reply!

So, there is (must be) a “HiFi” watermark at the album’s picture during the playback. It appears now on my iPhone and an Android device as well. There was the same watermark on my TV during the googlecast (both on my phone and TV). After the last update there is not. So now, when I playback a song on my phone, I see this HiFi and after I launch casting it dissapears. 
 

To be honest the sound during the chromcast seems to be better than using Deezer on Android TV, but it better to check:) 

 

Thanks a lot and would be great to have full HiFi support for Android TV.

S
Rank
Userlevel 1

Thanks, Rudi!

I
Rank
Userlevel 1

Deezer app, works fine on Nvidia Shield Android TV. However, there is no way of knowing at what bitrate your track is playing. Secondly, the app doesn't have it in settings to passthrough raw / unprocessed audio signal to the amplifier / AV receiver and let their high quality DAC process the signal. FLAC signal, if processed by android boxes' inferior DACs kills the entire purpose of HiFI subscription.

This is a common issue with all the Android devices. As I know there are 2 apps only to have passsthrough on Android TV - KODI and VLC. I’ve read a few reviews of using USB output+external USB DAC with the Nvidia Shield TV. Over USB it allows bit2bit 14 bit 44 Khz output. Not more. 

Hmm. Thanks for the update on this. Not an ideal situation it seems. The good options then are to either play Hifi music on dedicated transport with optical out or on laptops / macbooks and use their usb ports and external DAC. Further, Deezer app should have a display telling users at what bitrate the track is playing presently. 

Rudi
Rank
Userlevel 7
Badge +7

That's good to know @IAMMAK, thanks for sharing your experience. I'll pass your comments to our developers for discussion :v_tone2:

CrickBikker
Rank

Dear sirs,

Unfortunately I’ve lost a possibility to cast music in HiFi quality from my iOS device to an Android TV since last update which added lyrics to chromecast on Android TVs.  Casting to my Nvidia Shield TV is without HiFi ...but with lyrics now. Of course would be great if you add HiFi support for Android TV app, but since i bought Deezer HiFi subscription I’m forced to use chromecast to my Nvidia Shield TV device which is connected to HiFi Stereo system. And the difference in audio quality is  really noticeable. 

So, I have HiFi subscription. 2 weeks ago everything worked fine (except all the time my iPhone 11 disconnects from chromecasting after 2-3 minutes (but sound continues to play on Android TV and I can handle it) until this update with lyrics arrived.

iOS 13.3.1. (also tried casting from an Android 10 mobile phone. The same issue - no HiFi now)
iOS Deezer 8.10.0.3
Deezer on Android TV (Nvidia Shield TV with the last updates) 3.0.0 (02.07.2019)

Uninstalled/Installed Deezer both on iOS and Android TV - no result


Could You please help me to solve this issue?

 

Thanks!

P.S: yes, I’ve set HiFi streaming on iOS Deezer

 

Hey,

Hope so everybuddy will be fine. This same problem was also having with me. But Thanks to the community for helping me out his barrier.

J
Rank

I came to Deezer because Apple Music doesn’t have an Android tv app and Spotify doesn’t have lossless.

 

An app from 2019 without hifi or the ability to play mixes is useless. Also the “X” button in the flow doesn’t work, and closing the app doesn’t stop the music and then won’t let other audio play until I “force stop” the app.  Deezer connect doesn’t work either. Overall a really unimpressive offering.

 

Your plans need updating. 4 years without an update on a major platform is a fail.

Jaime.
Rank
Userlevel 7
Badge +7

Thanks for your feedback @Tecko. I would love to have better news, but at the moment we don’t offer those features.
Apologies for the inconvenience

Yula
Rank
Userlevel 7
Badge +10

Hello @ueverett, unfortunately nothing planned out yet, sorry!

(She/her) add your pronouns to your signature!
U
Rank
Userlevel 2
Badge

Could anybody answer if there is something planned in the near future, that would be worth waiting for?

P
Rank

Really frustrating

I will switch to Tidal

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @HDGuy, thank you for raising this issue once more.

It would certainly be wonderful to have HiFi quality available on our native TV app. Unfortunately, it's not currently in our roadmap.

I understand that it's not the same experience, but you can stream in HiFi quality to your TV using the Chromecast feature.

Rudi
Rank
Userlevel 7
Badge +7

Hi there @Sic_zs

Thanks for coming back.

You're correct, the label has disappeared, but our developers are looking into this at the moment - we'll update you once there's more about it. But also keep checking for app updates - it's definitely streaming in HiFi :wink:

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