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Deezer desktop won't open on my mac

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A
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I read this thread half a year ago (in the summer) when the new Deezer version came, and started to crash on Mac all the time when it was launched. Now it’s winter, and Deezer doesn’t seem to give a st about its customers.

Rudi
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Hey @lgil28 

Sorry that's happening. Have you found and deleted the Deezer folder in your Mac, before reinstalling, as I've suggested above?

You can also remove the Deezer app, update your Big Sur to 11.4 and then download our app again. I don't seem to be able to reproduce the issue here so we need to try a couple of things first.

Rudi
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Try updating the Big Sur to 11.4 @lgil28 it seems that something on the system is blocking this. Perhaps with an update, you'll be able to install the app.

I say this because we haven't been able to reproduce the issue on our side. There could be something blocking it.

Remember to uninstall the app before updating your OS.

Jaime.
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Hey @Artemis62 please try what our Deezer Legend @dee_dirk suggested in a previous reply: 

Completely uninstall the desktop app
Restart the Macbook completely

Perform a new installation, here direct link:
https://www.deezer.com/desktop/download/artifact/darwin/x64/5.30.140

Thanks :)

H
Rank

Hey @Alfredo. 

thank you very much, that was the essential tip. Now it works. Is there any idea why it works with this version?

 

 

A
Rank

Hello,

Thanks for sharing this link. I’ve tried what you suggested above but it still does not work: the app does not even start on macOS 12.1. It seems version 5.30.150 does not solve the issue. Again, do you have an ETA for this fix?

Thanks

Adrien

Alfredo.Deezer
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Userlevel 6
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Hello @Artemis62 

Are you able to uninstall the latest version of the app from your Mac and try to install the old version https://www.deezer.com/desktop/download/artifact/darwin/x64/4.18.70?

That should work while we review the bug that you are mentioning to us,

Thanks :)

A

Hey @firefenix 

Have you already tried it?

Alfredo.Deezer
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Userlevel 6
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Yay! @david.katic 

Thanks for letting us know. It seems like the old Deezer desktop version is fully working.

We apologise for the inconvenience caused and we will review the bugs occurring on the new version.

Enjoy Deezer!! :dvd:

Alfredo.Deezer
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Userlevel 6
Badge +3

Hello @Alex_A @Artemis62 

There is a new version of the Deezer desktop app for Mac on the website, please check it out.

I would also suggest you to update your MacOS to the latest one if possible,

Sorry for the inconvenience caused,

Thanks :)

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