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Deezer desktop won't open on my mac


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My deezer desktop on a Macbook won't start nor open. This started when i updated the app. What can I do?

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Best answer by ipetinate 15 August 2023, 15:11

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While you mentioned that the issue started after updating the app, it's possible that there might be a subsequent update that addresses the problem. Check the App Store or Deezer's official website https://scholarshipbasket.com/ for any available updates for the Deezer app. 

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Hi @ipetinate 

Yay! That’s very helpful! 😎

Thanks for sharing the amazing news with all of us 😄

This error keeps happening even if you reinstall the app, and it's not a Deezer error, it's a macOS error, and any other app could have the same problem.

The simplest way to resolve this issue with any application giving this malicious software message on macOS is to perform the following steps:

1. Open the Applications folder
2. Right click on the icon of the application giving the error message (in this case the Deezer icon)
3. Click on "open" option
4. Confirm that you want to open it by clicking on "open" in the window that will appear

That's it, your application will be opened, and in the next few times, when opening it through the launchpad or spotlight, it will work normally.

 

Applications folder showing deezer app context menu, with "open"option focused

 

​​​​​​.. today 24th Nov 2022.. still Deezer Crashes at least for me.. firt time user.. download iphone APP.. perfect.. then download desaktop app an open and instantly closes.. no errors on the screen.. or threads about it… SO, i had to go for digging:

1. HOW TO DEBUGG… 

  1. Open TERMINAL app
  2. if you install deezer to you Applications folder.. you have to type on the terminal screen this line and hit enter: /Applications/Deezer.app/Contents/MacOS/Deezer
  3. This will execute the Deezer app and you will receive messages that helkp you understand!

 

  1. MY POROBLEM WAS: Permissons on .config folder on my home folder. As you can see.. after ruuning step 1.. I got these messages… 

19:37:39.972 › Init App

19:37:40.746 (main/debug) ›  App is ready

19:37:40.761 (main/info) ›  I18n: The ressources for the language "es" have been loaded.

(node:2244) UnhandledPromiseRejectionWarning: Error: EACCES: permission denied, mkdir '/Users/srios/.config/deezer-desktop'

    at Object.mkdirSync (fs.js:987:3)

 

bla bla bla…. long error codes…  so IN RED you see the problem.. when I went to my .config folder...the owner of the folder was ROOT.. so I just change owner to myself ‘srios’.. you can do this also in command line:   sudo chown srios ./config 

(off course you need root password so you can assign new ownership)

Of course you can also use finder to change owner … just look on internet.. 

 

  1. Test the app.. just click on the Deezer App icon you just installed if it opens..or better..  again in Terminal open the app running the always useful line: /Applications/Deezer.app/Contents/MacOS/Deezer

which magically in my case open correctly the app… if not.. you will receive other error message..!

 

Cheers hope it helps!

 

 

 

 

 

 

 

There is a new version of the Deezer desktop app for Mac on the website, please check it out.

v5.30.160 - Yay! :wink:

WIN -> https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.160
MAC -> https://www.deezer.com/desktop/download/artifact/darwin/x64/5.30.160

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Hello @Alex_A @Artemis62 

There is a new version of the Deezer desktop app for Mac on the website, please check it out.

I would also suggest you to update your MacOS to the latest one if possible,

Sorry for the inconvenience caused,

Thanks :)

Hello,

Thanks for sharing this link. I’ve tried what you suggested above but it still does not work: the app does not even start on macOS 12.1. It seems version 5.30.150 does not solve the issue. Again, do you have an ETA for this fix?

Thanks

Adrien

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Great news! @dee_dirk 

Thanks for sharing the link with us! :nerd:

Newest version is

https://www.deezer.com/desktop/download/artifact/darwin/x64/5.30.150

:wink:

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Hey @Artemis62 please try what our Deezer Legend @dee_dirk suggested in a previous reply: 

Completely uninstall the desktop app
Restart the Macbook completely

Perform a new installation, here direct link:
https://www.deezer.com/desktop/download/artifact/darwin/x64/5.30.140

Thanks :)

I read this thread half a year ago (in the summer) when the new Deezer version came, and started to crash on Mac all the time when it was launched. Now it’s winter, and Deezer doesn’t seem to give a st about its customers.

Hi @Alfredo. 

That’s what I did yesterday: I installed version 4.18.70 and it was working fine. But then, after a restart, the app automatically upgraded to the latest version. Is there a way to disable automatic updates in the app?

Also, do you have an ETA on a fix for this bug? I see this thread was started 7 months ago. 

Thanks

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Hello @Artemis62 

Are you able to uninstall the latest version of the app from your Mac and try to install the old version https://www.deezer.com/desktop/download/artifact/darwin/x64/4.18.70?

That should work while we review the bug that you are mentioning to us,

Thanks :)

Hi,

I’m having the exact same issue on a 2019 Intel MacBook Pro running macOS Monterey. The latest version (5.30.140) starts but immediately crashes without any error message. I’ve already tried uninstalling and reinstalling the app multiple times.

I was able to use the version 4.18.70 posted above for about 1 hour but then the app automatically updated to the latest version. Which means I’m back to the initial problem.

Any idea?

Thanks

@dee_dirk That actually help, yes.I did not even had to reboot. It took a bit longer to start but not much, less than 30s I would say. Thank you.

Hey @firefenix 

Have you already tried it?

Hey @firefenix 

I have the same MacBook Pro and can use the desktop app without any problems.

Please try that:
Completely uninstall the desktop app
Restart the Macbook completely

Perform a new installation, here direct link:
https://www.deezer.com/desktop/download/artifact/darwin/x64/5.30.140


After that, it should work normally. :slight_smile:

Notice:
The first start takes a little longer because the Mac first has to convert the desktop app for the Apple processor.

Sadly the current Deezer app  5.something still does not start at all on my MacBook Pro (14-inch, 2021) with M1 Pro. Using the old version 4.18.70 worked … will be fixed soon (3months ago). Let’s see … what soon finally means.

@alfele your previous version did work. where I can find another versions to try the last version that works on my mac? I'm using macos 12.0.1 intel. Where I can find the logs to see what happened to help your team to reproduce/debug?

I’m having the same issue on version 5.30.110. Downgrading to version 4.18.70 worked for me too.

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Yay! @david.katic 

Thanks for letting us know. It seems like the old Deezer desktop version is fully working.

We apologise for the inconvenience caused and we will review the bugs occurring on the new version.

Enjoy Deezer!! :dvd:

Hello, I am having the same issue on iMac (Late 2013) with macOS Catalina 10.15.7.

After updating Deezer to latest version, it just crashes without any message. I’ve tried all methods mentioned above.

Luckily, installing older Deezer version (with link provided in comments) works.

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Hello @hmars 

Yay! We are glad to know that it is working!! :bell:

The issue should be related to some bug between the new desktop app for Mac and the Apple/Mac operative system.

It’s being reviewed and it will be fixed soon. You can use that version in the meantime,

Enjoy Deezer! :grinning:

Hey @Alfredo. 

thank you very much, that was the essential tip. Now it works. Is there any idea why it works with this version?

 

 

Userlevel 6
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Hello @hmars 

Have you tried to install this version of the Deezer desktop app to see if it works?

https://www.deezer.com/desktop/download/artifact/darwin/x64/4.18.70

Let us know how it goes, please!

Enjoy Deezer! :loudspeaker:

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