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Repetitive "Shuffle my music" // keeps playing the same songs



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Userlevel 7
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Hi there, some users have reported the same and we are passing the feedback on to our devs. Hopefully they will be able to improve this feature soon! 😉
Userlevel 1
Hi,

So for a while now the 'Shuffle My Music' function on the iOS app keeps looping the same songs and has a very limited selection based on my fairly extension album library. I don't think a Muse or Radiohead song has ever cropped when using this feature on my iPhone, even through I have almost all of their albums for example.

Why is this?

The 'Shuffle My Music' function on the web version of the site seems to work fine. I'm listening to this now and already I'm reminiscing on old songs that I haven't heard in a while, but are nonetheless in my library. Wish I could experience this when apparently I use the same feature in my car, or whilst at the gym.

Can you please explain why the iOS app is extremely limited here? This bug alone has got me thinking I should switch over to Spotify, but since I've used Deezer for a long time, I'm willing to raise the question before moving on.

Thanks,

Jack
Userlevel 7
Badge +7
Please see here how to improve your flow:

https://en.deezercommunity.com/what-are-you-listening-to-17/tip-how-to-improve-your-flow-1321
Userlevel 1
Hello there!

It's me after 6 months.

It seems nothing has been fixed.

Dissapointed :(

Good luck guys.
Hello Deezer.
Please can you explain:
1. How "shuffle my music" works
2. Why you refuse to acknowledge that shuffle music doesn't work as expected (randon)
3. Why you refuse to do anything about this fundamental flaw in the app that would be incredibly easy to fix.

I can write the query here for you:
SELECT song FROM user.favorite_tracks ORDER BY random();

Seriously. I have 1000+ favorite tracks. When i shuffle my music the same 50 or so tracks play EVERY. SINGLE. TIME.

Countless people clearly have the same problem. Yet you refuse to acknowledge it and offer pathetic platitudes and useless solutions instead.

Learn how to build a user friendly app and how to do customer service you idiots.
Userlevel 7
Badge +7
Of course it's something to be fixed. Eight months of feedback in this one thread alone, and there are others with different titles that describe the same problem. It's not a random selection and that's what it's sold as. How can you be.so complacent?

I appreciate your feedback and I can confirm we are passing on to our devs - I'm sure they are taking into consideration. As explained a few times, it's just how the feature works and there is nothing I can do from here right now, but keeping passing the feedback on the right team. I'm sorry if you feel that I'm compancent, but it is what it is and I prefer not to find an excuse, but to be honest about how things works. I understand it's not how you want to be, but this doesn't change the fact that it's how this feature works. We are definitely working on an improvement, but I have don't have an ETA yet. We will keep everyone updated as soon as we have any more news. Thanks
Of course it's something to be fixed. Eight months of feedback in this one thread alone, and there are others with different titles that describe the same problem. It's not a random selection and that's what it's sold as. How can you be.so complacent?
Userlevel 7
Badge +7
As a paying user I expect my full list of favourites to be played completely randomly so that I can enjoy the service I'm paying for and hear all the songs I've selected.

Presumably you have a product backlog and your devs are delivering in fortnightly sprints. Can you confirm whether this user story or something like it, exists in the backlog and whether it is considered something that should be prioritised as something that diminishes your minimal viable product?

If so, it shouldn't take longer than two weeks to deploy a fix and seriously, how hard can it be to code an algorithm like this?


Hi, as explained above, this isn't something to be fixed, it's just how it works. We will keep passing the feedback on to our devs, but from my side I have no other info...
As a paying user I expect my full list of favourites to be played completely randomly so that I can enjoy the service I'm paying for and hear all the songs I've selected.

Presumably you have a product backlog and your devs are delivering in fortnightly sprints. Can you confirm whether this user story or something like it, exists in the backlog and whether it is considered something that should be prioritised as something that diminishes your minimal viable product?

If so, it shouldn't take longer than two weeks to deploy a fix and seriously, how hard can it be to code an algorithm like this?
Userlevel 7
Badge +7
Lots of people the same issue, and lots of commitments to go away and look at the problem. No solutions. I just wonder if there is a more simple explanation. Deezer probably pay varying royalty rates to different artists, so what you get in your shuffle is what maximises the bottom line. Just a thought....

Thanks for sharing your thoughts 🙂 The way our shuffle works is not linked to royalties at all... I'm sorry that it doesn't work in the way you guys are expecting and we are definitely taking your feedback into consideration. Deezer is in continuous improvement process and we will keep passing all feedbacks on to our devs! 😉
Lots of people the same issue, and lots of commitments to go away and look at the problem. No solutions. I just wonder if there is a more simple explanation. Deezer probably pay varying royalty rates to different artists, so what you get in your shuffle is what maximises the bottom line. Just a thought....
Userlevel 7
Badge +7

Hi @Patryk Pozniak so sorry you are not happy with this. Our developers are working on this part at the moment, but we do not know when the changes will be live, but hopefully soon and we can win you back ;)`
Here I am back after 1 month.
I've re-checked three issues I had. Let's see how Deezer improved

  1. Random songs not from your library when you first open the app - still exists
  2. Pressing "Shuffle my music" always starts with the same song - still exists
  3. Random songs, that you didn't add to the library appear on the playlist - still exists
  4. Shuffle my musics gives you almost the same output everytime (same songs, maybe a little different order) - still exists
Overall 0/4 bugs fixed.
Sorry guys. I had hope :(


Ok so this thread has been going on since 8 month now, and this issue hasen't been fix yet.
Is that a well-thought feature ? I mean if your dev team can't just add a real random button to the playbar, just fire them already !

So this is my question: Why is that a feature ?

As i can see from this thread im not the only one frustated by this.


Hi there, as Flo said above, our developers are working on this part at the moment, but we do not know when the changes will be live, but hopefully soon!

Hi @Patryk Pozniak so sorry you are not happy with this. Our developers are working on this part at the moment, but we do not know when the changes will be live, but hopefully soon and we can win you back ;)`
Here I am back after 1 month.
I've re-checked three issues I had. Let's see how Deezer improved

  1. Random songs not from your library when you first open the app - still exists
  2. Pressing "Shuffle my music" always starts with the same song - still exists
  3. Random songs, that you didn't add to the library appear on the playlist - still exists
  4. Shuffle my musics gives you almost the same output everytime (same songs, maybe a little different order) - still exists
Overall 0/4 bugs fixed.
Sorry guys. I had hope :(


Ok so this thread has been going on since 8 month now, and this issue hasen't been fix yet.
Is that a well-thought feature ? I mean if your dev team can't just add a real random button to the playbar, just fire them already !

So this is my question: Why is that a feature ?

As i can see from this thread im not the only one frustated by this.
Userlevel 7
Badge +7

Hi @Valou82 , I believe you need to do a bit of work with your Flow 🙂 Please see how to improve your Flow here. ;)Thanks for the reply, Rafael. :)

Is this what you are referring to?
-------------

Improving your Flow


If you’ve only just started with Deezer, Flow only knows what you picked when you signed up. So it might not get it right all the time.
The basic way to improve your Flow, is by adding more content to your favorites ❤️ Whether it’s an album, an artist, a track; Flow absorbs it all.

--------------

I do have over 200 tracks in my favorites and 40 or so artists, in theory, flow should have plenty of things to chose from without picking the same songs 6 times over 15 songs.


Hi, not only this, but also disliking songs! 😉
Hi @Valou82 , I believe you need to do a bit of work with your Flow 🙂 Please see how to improve your Flow here. ;)
Thanks for the reply, Rafael. :)

Is this what you are referring to?
-------------

Improving your Flow


If you’ve only just started with Deezer, Flow only knows what you picked when you signed up. So it might not get it right all the time.
The basic way to improve your Flow, is by adding more content to your favorites ❤️ Whether it’s an album, an artist, a track; Flow absorbs it all.

--------------

I do have over 200 tracks in my favorites and 40 or so artists, in theory, flow should have plenty of things to chose from without picking the same songs 6 times over 15 songs.
Userlevel 5
Badge +1
@Danielle Ploegmakers absolutely understand your frustration! Have you installed the latest version of our app? It's working fine for me again now...

@darkced very sad to hear that, but I understand. We'll keep this post updated - perhaps once it's fixed, we can welcome you back. 👋🏼
Problem was still there last time I checked... I finally solved it by canceling by account and going to a competitor app. I'm not paying for an app that doesn't deliver basics. Sorry Deezer, so long!
I still have this problem and I cleared out my cache, but even on desktop it uses the same 50 songs.

I used to love this function, now I totally disgust it and I avoid it like the plague.
Userlevel 7
Badge +7
Hi @Valou82 , I believe you need to do a bit of work with your Flow 🙂 Please see how to improve your Flow here. 😉


Regarding the "skipping" feedback: Are you talking about Flow or playlists?


Flow, I think.


Thanks for the reply, I didn't know that discover and flow tabs were static playlists. I find it weird that it starts over instead of continuing where you left off though.

In other news, I just listened to Flow and within 15 songs, the song "That's my N****" played three times and the song "Heart of the moment" also played three times. That's just too much repetition. It's like the algorithm is stuck in a rut.

Hey, I'd like fresh music please! 😉
Userlevel 7
Badge +1
@Valou82 the Flow tabs are only being updated once a week. So that's normal. But I'm happy to pass your feedback on and hopefully they'll update more regularly in the future :)

some of your feedback was already mentioned in our ideas forum. I'd suggest you browse through the forum a bit and vote for the ideas you like :)

Regarding the "skipping" feedback: Are you talking about Flow or playlists?
Hello,

I am experiencing the same issue and it's even worse when I use the "Discover" flow playlist. I listened to this yesterday evening and the day before and the playlist consisted of the SAME songs in the exact same order. I skipped maybe 15-20 songs and they were all repeats from the day before, in the same order (seemingly, I did not do 100% thorough check).

Maybe I don't understand what "Discover" is supposed to be, but I was under the impression that it suggested unheard tracks based on what you listen to, starting from a seed of artists. At a minimum, if it plays the same songs, it should at least shuffle them.

Suggestion: It would be awesome if a user could pick 4-5 albums or artists and hit a button to create a "Discover" flow playlist for them to listen to based on the artists selected. Even better would be giving users the ability to define how much "variance" or how "risky" the algorithm is in determining what to play.

I'm listening to music non-stop at work and the playlists are getting pretty stale.

Other features that would help in alleviating these issues:
  • the ability to "Time-out" a song so that it won't play for a week (or some user definable period)
  • skipping a song should stop it from playing again in the same playlist
  • "play a different mood" button which would redirects the flow to a different style
  • skipping a song should slowly reduce the likelihood of that song being played in a future playlist
I made the mistake placing ONE Coldplay song in my favorites and now flow thinks I am a HUUUUGE Coldplay fan. Despite skipping these songs every time, it still plays them. Not sure how to fix this.
Userlevel 7
Badge +1
When I press the shuffle button, while using the app with my mobile or computer, it plays the SAME songs again. Really annoying, especially when paying for a premium account.

HI there, please describe this further. Where exactly do you press the shuffle button? In a playlist or are you talkiing about "Shuffle My Music"? And what do you mean by SAME songs. Is it exactly the same queue or are there only some songs always in the queue when you press the button?
When I press the shuffle button, while using the app with my mobile or computer, it plays the SAME songs again. Really annoying, especially when paying for a premium account.
Userlevel 7
Badge +1
@Patryk Pozniak 😄 Just shared your comment with the team! I agree, that this is not really ideal and I hope your comment helps the team to understand that this feature needs to be improved soon!

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