Why are my favourite tracks on Deezer are not downloading?

Usually which helps me in download is to swipe down twice on playlist which does not load all tracks. In a while it will download. I hope Android team will make this bug away. Thanks :)

I have a really really slow net at my home. I mean people are using nowadays 1 Gbps internets and I am like 10 Mb guy who just can’t wait for Offline to download on Deezer. Haha I’m saying.

When it finally loads, I think it loads pretty quick, so I like my free net :)

I do not mind it “slow” or not in “norms” as I get it included in rent. I do not rush in a hurry to pay more for speed I do not need. I just hope Deezer will make lists load much much faster Offline.

There is literally big delay, even days before it loads.

We're looking into this @Francisco Grings please bear with us a bit longer!

Thanks for your support so far 

Will do, thanks.

Was there a solution to fix the problem with favorites not downloading?

Another possible issue that I thought of is that either my VPN (Nord) or my firewall/security apps (Malwarebytes & Windows Defender / Firewall) is messing with the app. I wanted to try to allow it but was unable to find the .exe file easily on my computer. Since the only way to download deezer is through the windows store (I assume?) I was not able to easily find the .exe file. It’s not in C / Program Files or C / Program files x86 or in the deezer folder. 

Thanks,

Devin

Hi both, 

Thanks -- Unfortunately I am in an airbnb so I can’t change the router too easily. However, I tested the issue with my flatmate who also has deezer and she does not have the problem when using the same wi-fi (from the same location away from the router). She also has a Huawei. It makes me think that rather this is an issue with my account or something. At the moment I also have Spotify (I was in the process of changing from Spotify to Deezer) and Spotify seems to download everything fine, and this is for both the desktop app as well as the mobile app. Furthermore there is a lot of ‘skipping’ with the deezer app, even when on ‘standard’ quality, whereas spotify is running smoothly both on mobile and desktop, so I was thinking something is not quite right.

@Rudi I have andriod 10 on my phone. 

Looking forward to your feedback!

Devin

Have you tried if it loads any better on 4G LTE connection?

Also worth noting today that if you are using Wifi 2.4 GHz, it may be slower than the better Wifi connection mode which is 5 GHz. Make your devices and routers Wifi AC compatible now for fastest possible smooth Deezer download speeds for your nicest Offline collection. Try these tips out.

In this day and age it is recommended to have at least 10 Mbps of internet bandwidth for one if you are basic user and 50 Mbps of that if you are heavy in downloads. Also I would recommend to change your routers. I personally serve customer with any problems IT and many times customers were about to blame provider for low speed running faulty or old routers in their house. I recommend to change routers and modems every 3-4 years, even expensive ones, 4 years max.

I’ve seen greatest download improvements not only on Deezer Premium, but in browser and in other apps as well, as soon as I got my devices to use 5 GHz only shared from my new cable router.

Hope this helps, my friend.

Thanks @Olga.Ivanova 

Spoke to our devs, there's a fix in our Beta app at the moment that might be able to solve this issue. Hang in there a bit longer and let me know once the updated app reaches you next week or so 

Thanks for coming back @Olga.Ivanova 

Does restarting the app or the device triggers the download of those newly added tracks?

Hi there @Olga.Ivanova 

Thanks for bringing this to our attention.

What version of our app and OS have you got installed? Have you checked for updates?

I know you're avoiding to download everything again and I agree that would be a pain. So please give a bit more info and I'll check this with our devs 

Hi @Olga.Ivanova 
Can you please login to your account from a computer and check if the songs were added to your favourites in the web version.
Have you tried adding other songs to favourites and see if it works? Might be the case that the tracks that you mentioned are not available in your country and won’t download.
Please let me know