include
F.A.Q.

How to contact Deezer Support

  • 22 October 2020
  • 48 replies
  • 29735 views
How to contact Deezer Support
Show first post

48 replies

G
Rank

 want to change my subscription Deezer famely to Deezer hi-fi. I was wrong:

I
Rank

Hi,

I added few number of Thai songs into my saved playlist but now there now where to be found. Did you guys took off the artist out from your database?

been quite long with you guys and please don’t let me try out your competitors platform.

 

regards,

ian

This is bad to tell. Since it is probably gone from them too.

Only few rare cases they can exclude some services from distribution.

I’d sit tight and talk to the label or artist if applicable.

I couldn’t find contact details for Lecrae rapper months ago, so I stopped by Deezer support.

Now it can be heard, Lecrae’s finest albums I like.

just subscribed as free user in spotify to find my missing song track in Deezer and you know what….there are available there..:)  and being a subscriber with deezer since 2014 with no issues until time...it's really frustrating..i'll be waiting till next week and if still no fixes then i may need to leave... 

N
Rank

Hello,

My payment was cancellend for my Deezer Family account, so now it is Deezer Free.

I already paid it per Ideal yesterday, but it still only gevestigd me Deezer Free. When will my account be set back to Deezer Family?

J

HI Im from Colombia!! Yesterday I made the pay to my premium account, but it is not working!!! please help me!!! should I add the support picture with the payment?? thank u

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Jhonatan Kches Sánchez I can see on the system that the payment was aborted. Maybe there was a problem with the transaction with Ebanx.
Please contact one of our agents via Webform or Webchat as you can see above in this page and they will help with your request.
Thanks

H
Userlevel 7
Badge +6

HI Im from Colombia!! Yesterday I made the pay to my premium account, but it is not working!!! please help me!!! should I add the support picture with the payment?? thank u

Have you talked with the nearest bank teller if payment went successfully to Deezer?

Perhaps the payment was not made correctly? Sometimes systems at Deezer may decline it. So you need as well to contact them if possible. Please ask your nearest bank teller and Deezer customer agents to determine why your payment was not made and subscription not activated.

I am sorry for any irritating problems this may cause for you eg. time loss investigating.

C
Rank

i cant find the webform, link does not work

first i paid 9,99 and now 12,99 ? why?

L
Rank

Hi I hae been remember of Deezer for

 Sometime....however it won't let me log in ?

?

 

 

A
Rank

Hallo team! How can I change the payment from Poland zloty to Ukrainian hryvna?

Rudi
Rank
Userlevel 7
Badge +7

Hello again @Mr Bekground 

You didn't have to post here :relaxed: I meant you should use the channels above to contact our support and they'll look into this for you :wink:

C
Rank

Hey deezer support team can you delete my deezer account forever. ASAP. And please send me an email to confirm that its deleted.. thank you

C
Rank

the link to the web contact does not work

Rudi
Rank
Userlevel 7
Badge +7

Hey @Cheezer 

Have you tried the link @hpguru mentioned above? I've moved your comment here because you duplicated your question.

https://support.deezer.com/hc/en-gb/requests/new

 

Rudi
Rank
Userlevel 7
Badge +7

Hi there @lizzydripping 

Sorry to hear that.

We'll need a few more details. In what device and app is this happening? Are you getting an error message? Have you tried resetting your password?

If you need extra help, please check the links above so that you can reach out to our support team :relaxed:

R
Rank

I Need to talk with support !!

Rudi
Rank
Userlevel 7
Badge +7

Sorry about the delay @Davids4211 but you should wait for Customer Care to reply to you (they probably have by now) because it's quicker to sort out access that way :wink:

A

Hi I would like to delete my dezzer account and community but when ever I try it won't show up anywhere please can i have help many thanks 

Jaime.
Rank
Userlevel 7
Badge +7

Hello @Rebecca12 to delete your Deezer Account you need to contact our Deezer Support Team and one of our agents will help you.
The Deezer Community account has been deleted now.
Thanks 

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @hpguru, I am sorry to hear that you're experiencing this issue.

You can access the webform by clicking on this link. 

Regarding your subscription, the current payment on your Deezer account with the email ch****@gmail.com is 10.99 EUR. If you were charged 12.99 EUR, it might be associated with a different Deezer account.

As the Community is an open internet forum and we prioritize your security, we do not request personal data here.

Therefore, I recommend that you contact our customer support here and provide them with a screenshot of your invoice for further assistance.

 

 

 

 

I
Rank

Hi,

I added few number of Thai songs into my saved playlist but now there now where to be found. Did you guys took off the artist out from your database?

been quite long with you guys and please don’t let me try out your competitors platform.

 

regards,

ian

A
Rank

Hi is this page is yours ? https://www.facebook.com/DeezerHelp/
 

Rudi
Rank
Userlevel 7
Badge +7

Hey @Amine Banana yes, that's us :relaxed:

Is there any feedback you'd like to give us?

Rudi
Rank
Userlevel 7
Badge +7

Hey @ianazlan 

This isn't the best thread to discuss your query.

Do you know the names of the tracks? Have you tried searching for them within the app? We don't "take off" content, this is done by the music distributors.

Reply


TERMS OF USE DEEZER COMMUNITY SITE