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users with my account

  • 13 October 2022
  • 1 reply
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Dear Customer Service

š¯•€ pay for using Deezer with several Persons of my family but when we use it with a second person, we got notification that there are to many in use.

I looked at the devices that use my Deezer but š¯•€ see only 2 (and using 2 doesnā€™t even work..)

can you help me out because š¯•€ pay a long time for several users without the function in realityĀ 

greetings Ann

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Ā 

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Best answer by Jaime.Deezer 13 October 2022, 15:01

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Jaime.Deezer
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Userlevel 7
Badge +7

Hello @Ann GruwĆ©Ā I have checked in our system and I could see that you have been with us for many years, so first of all, thank you for supporting us for such a long time.
The info on the system shown that you haveĀ a Premium account, which allows you to connect up to 3 devices, but not listen at the same time on them, thatā€™s why you get the error message.
If you think there is a mistake or you have another account with a family subscription, I recommend to contactĀ our Deezer Support TeamĀ and provide all the necessary information so one of our agents can help to fix the problem.
Thanks :)

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