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Answered

No playlist picture/covers in iOS/Android and Desktop/Web apps

  • 9 February 2020
  • 38 replies
  • 894 views
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38 replies

J
Rank

New app version in Both iOS and Windows 10

Same issue, seems a server site issue?

Rudi
Rank
Userlevel 7
Badge +7

Hi there @JaccoH and all,

Following the troubleshooting steps you've followed, I've decided to pass all of this topic's info to our developers for investigation.

For those who haven't, please forward us your OS, app version and device details. Thank you for your support :thumbsup_tone2:

L
Rank

Can't import picture into deezer for Playlist... 

K
Rank
Userlevel 7
Badge +6

Hello @Lazar Milenkovic, try it from your computer instead, we do have issues with the upload of pictures on mobiles.

Sorry about the inconvenience

https://www.deezer.com/en/profile/3421485864
Rudi
Rank
Userlevel 7
Badge +7

Hi again @JaccoH 

Thanks for coming back. It all seems to load properly on our side - on a Mac desktop app and iOS. Have you tried reinstalling the apps?

Rudi
Rank
Userlevel 7
Badge +7

Hi there @JaccoH 

Thanks for coming back. Is there a way you can post us a link for the playlists so that we can check?

I also recommend you to clear the apps' cache to see if it makes a difference :thumbsup_tone2:

Rudi
Rank
Userlevel 7
Badge +7

Are you referring to this link @Tarek Nasser?

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

What version of the app have you got?

Leon_Feldman
Rank

The same issue for me

 
V
Rank
Userlevel 2
Badge +1

I have the same problem on the Android app and web version

Android app

 

 

Web version

 

 

W
Rank

Has this issue been fixed? I am facing the same problem i.e. Unable to upload image for playlist via Android mobile. Uploading image via mobile seems to be a basic thing for most apps. 

It has been over a year now based on this thread and others too... 

Rudi
Rank
Userlevel 7
Badge +7

I'm going to double-check this with our Android devs, @williamwoon, to see if this is intended behaviour. I was under the impression we've made some improvements to the playlist creation feature which would incorporate this. Thank you for your patience!

Pia.Deezer
Userlevel 7
Badge +3

Hi @vita @Leon_Feldman @JaccoH we are sorry to hear you are experiencing this issue. I have checked all your Deezer accounts and was able to see all your playlist covers. 

Please make sure there are more than 4 songs in your playlist.

Please let me know whether it does load the playlist covers while you have Wifi. Please let me know whether you have added photos/covers for these playlists yourself before this happened. Thank you

Rudi
Rank
Userlevel 7
Badge +7

Yes @williamwoon 

What version of our app do you have? Please reinstall the app and restart your device :relaxed:

Happy New Year!

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