Family Mix not available

  • 2 August 2022
  • 5 replies
  • 29 views

Userlevel 1

All my family members have their own favorite tracks, and yet, I still don”t see any Family Mix on my iPhone using the app. Why is it so tugged away? Family Mix is the main reason I chose Deezer over Apple Music. We want to use it while driving, hearing everyones favorite tracks. 
 

The marketing states:

”All Family members can launch the Family mix for a shuffled selection of favorite tracks from all Family members. Perfect for road trips.”


5 replies

Userlevel 7
Badge +4

Hey @Reither if you scroll to the right under the tab “Made for you” you’ll find the Family Mix.
Please let us know if that works :)

Userlevel 1

Hi Jaime,

I already tried that as I saw it in another thread, but nothing is there. There is Flow, my top July and 5 daily. No family mix. 

Userlevel 7
Badge +4

Hey @Reither I have asked to our developers and they are investigating right now.
As soon as I have an update I’ll let you know.
Thanks for your patience

Userlevel 7
Badge +4

Hey @Reither the devs told me that since your Family subscription is quite new there is not enough info to generate the Family track mix yet.
The mix is based on streams made during the last month. It requires a sufficient amount of streams from at least 2 accounts to generate a mix.
It requires about week. Deezer computes your profile weekly so you need to match this first requirement first, which is enough stream from 2 profiles at least. Then you’ll have a family mix updated every day.
If you have any further questions please let us know.
​​​​​​Thanks

Userlevel 1

Hi Jaime,

Thank you for the explanation. We just assumed Family mix was based on our favorite tracks, which we all already have a lot of. Guess we will just have to be patient and wait for it to show up. Would be nice if Family mix was user adjustable, so that e.g. we could set it to play a mix of each members favorite tracks, and not having it based on streams, which sometimes are made up of listens to new music that may not end up being favorits.

 

Best,

Peter

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