Answered

Prevent family members switching profiles

  • 10 January 2018
  • 5 replies
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Hi,

I've just subscribed to Deezer family

I would like that each profile will login directly to his profile and not be able to switch to other profile

Is it possible ?

Thanks
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Best answer by mhomer182 11 January 2018, 10:52

@Zvf I don't think it's possible. Your subscription is one account and the profiles are part on the one account. Therefore each device will use the same login and password. There is no way to restrict switching profiles.
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5 replies

Userlevel 3
Badge +2
@Zvf I don't think it's possible. Your subscription is one account and the profiles are part on the one account. Therefore each device will use the same login and password. There is no way to restrict switching profiles.
How avoid in a Family plan a new user switch to the principal account and change the password or add new accounts without permission from the principal ?????
Userlevel 7
Badge +5
Hi @Alberto K that is not possible, but you need to know the current password in order to change it and insert a new one. So you if you do not want this to happen make the login on the member's phone this way they will not know the current password and cannot change it.

We are aware of this issue and are working on a better implementation.
Ok with the password change but its not the only issue..are you planning secure the primary account, by example when an user subscribe tho family plan give the option of créate a secondary password for the new members and when somebody enter with the mail account and secondary password could make all with music for each profile but not touch the profiles, add new members, pay methods, cancel the subscription, etc and all that be exclisive for the primary account..
Userlevel 7
Badge +6
Hi Alberto, we will pass this feedback on to our devs, but feel free to share your ideas with us on the Got an Idea Forum here ;)

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