The song that impacted you the most -THE THREAD 🔉
Hi there@Michael.Schmidt Sorry that's happened. Could you try the following steps, exactly in this order, to see if it helps with your issue? make sure you're connected to a wifi network uninstall Deezer clean your phone's cache remove the SD card turn off your phone reinstall Deezer open Deezer and download at least one album or playlist reinsert the SD card Let me know how it goes :thumbsup_tone2: I tried that many times on the production version with no success. Btw, the Pixel doesn’t have an SD slot??
Hey@Michael.Schmidt sorry about that :/ Can you please tell me on what device/model/OS version this happens? Google Pixel 3XL with Android 10. But after I posted this, I enabled “join beta” and a new version of Deezer was installed (has beta on the icon) and the problem has gone away. So I’ll stick with the beta and see how that goes and if the error returns, will repost. Thanks
Hi@Michela Topao sorry for my reply in English. Can you please try the steps in the link above? Just started getting this error with the latest version. Error: Failed to play. The requested content is not loading. I’ve followed all the steps to try to resolve the error but it happens on every song play. Very annoying, I’ll wait to see if a new app version comes in the next short while to resolve it, otherwise will go to stick to Tidal. Or new Amazon HD?
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