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Replies posted by Rgallego

17 Replies

W
Runaway Baby
wtarranRunaway Baby
asked in Subscription and payments

price increase

Hello Deezer, I just got the same email casually mentioning a price change from $7.96 to $17.99, its like a 70% increase for no visible increased value. Unfortunately after 10 Plus years,  i WILL NOT be continuing with deezer after Decenber 2022. I quit today ;) not waiting till December. Sayonara Deezer. Sadness me an European company is taking the plunge, I always try to keep my euros in European companies but these guys make it hard for me...

21
C
Tiny Dancer
1 year ago
K
Runaway Baby
kolmaRunaway Baby
asked in Subscription and payments

doubling the subscription family

I used https://soundiiz.com/ Does it transfer the likes and everything ? Not sure to be honest. At least the playlists are there. I migrated to apple music and the only sync it does not sync is the artists list but I think this is an apple music limitation

34
M
Tiny Dancer
1 year ago
K
Runaway Baby
kolmaRunaway Baby
asked in Subscription and payments

doubling the subscription family

Shocks me that someone at Deezer is getting paid (probably a lot) to take silly decisions like these.Increase the value of the service? Retain customers? be competitive? Nah.. lets just increase the price 70%!

34
M
Tiny Dancer
1 year ago
K
Runaway Baby
kolmaRunaway Baby
asked in Subscription and payments

doubling the subscription family

I used https://soundiiz.com/

34
M
Tiny Dancer
1 year ago
K
Runaway Baby
kolmaRunaway Baby
asked in Subscription and payments

doubling the subscription family

Hello @kolma! As a challenger, Deezer needs to adjust quickly to make sure that we can continue to compete with global giants. That’s why we have taken the decision to make HiFi (FLAC quality) part of all our subscriptions. It means we had to change the price point to reflect the value we provide, as well as the standards in the country. We don’t have other option at the moment, but you are receiving a better song quality, no worries. Let me know if you have any other questions. 💡 For all information on Deezer: dzr.fm/FAQ  Well, I also dont have any better option than to leave. Moved to a competitor Got, Hi-Fi for the forme 10 euro a month. Good luck in retaining your customer base.

34
M
Tiny Dancer
1 year ago
K
Runaway Baby
kolmaRunaway Baby
asked in Subscription and payments

doubling the subscription family

Got the same treatment. Been a payiung cutomer for almost 10 year. Already cancelled

34
M
Tiny Dancer
1 year ago
K
Runaway Baby
kolmaRunaway Baby
asked in Subscription and payments

doubling the subscription family

Dear Deezer,  Today I received an email informing me that my familiy plan was going to be upgraded to HI-Fi which is nice. Continued reading and also got information the the price plan was increasing from 10 euro 17.99 a month?!?! I´ve been a paying customer for almost 10 years. Why are you forcing me to upgrade into something I never asked? My anwser is sorry but I dont want to pay for “Hi-Fi”.  

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Tiny Dancer
1 year ago
L
Runaway Baby
lerodeezerRunaway Baby

Desktop App - [Mac OS / OSX} Magic Bar SupportReplied by Deezer

beyond bad

37
R
Lover
1 year ago
L
Runaway Baby
lerodeezerRunaway Baby

Desktop App - [Mac OS / OSX} Magic Bar SupportReplied by Deezer

This beyond bad...

37
R
Lover
1 year ago
H
Runaway Baby
Henry SahlgrenRunaway Baby

Deezer support for KaiOS phonesReplied by Deezer

+1 for this.  Im sick of smartphones.  Fellow users.. please note that Deezer is famous for dragging even the most obvious updates. I would love to see this happen but I have absolutely no faith at all. 

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Tiny Dancer
1 year ago
H
Alien SuperStar
helene.deezerAlien SuperStar
posted in Features & Feedback

[FEEDBACK] What do you think of "Flow"?

Hi @RudiYes, the Monday Discovery was nice to find out. I've been using it lately.The hear this was a big loss to me. It gave entire Albums I still hear to this day, all based on my previous play.A couple of songs don't really define an artist. If I really, really like the songs, I usually click and drill down on the Artist and hear his/her albums. It was just more convenient and more artist-focused.   

341
Leonídia.Deezer
Community Manager
16 days ago
С
Runaway Baby
Степан БойчишинRunaway Baby

Videos on Deezer? Give us your feedback!Feedback

Im my opinion please stick to music.  Focus on improving the quality of the desktop app and dont loose sight of your core business - MUSIC Leave videos for you tubers etc… Cant stand. I would really like a better desktop app instead. 

310083
M
Lover
4 months ago
H
Alien SuperStar
helene.deezerAlien SuperStar
posted in Features & Feedback

[FEEDBACK] What do you think of "Flow"?

To be honest I dont use it often. I dont like it so much since it plays too much of my music and only very little new songs. so, for me its only a duplicate favourite list.  What I miss is the “hear this” function you guys decided to kill a few years ago in favour of “Flow”. When I had the “hear this suggestions” I discovered so many albums and I increased my music range a lot. I prefer albums to single songs.

341
Leonídia.Deezer
Community Manager
16 days ago
L
Runaway Baby
lerodeezerRunaway Baby

Desktop App - [Mac OS / OSX} Magic Bar SupportReplied by Deezer

Hi again @Rgallego  We advertise hotkeys support, which is indeed available - Magic Bar support is different, it's the MacBook Pro's touchbar - this requires additional development from us in order to work. I hope you understand and have also subscribed to the topic, so as soon as we get this sorted, you can give us another go   Hi Rudi, Thanks for keeping up on this topic. I wouldn´t be complaining if I was using the free version of Deezer. I have a family subscription for over 3 years and we all have macs at home. The way I see it is that your product is now defective and I should have some compensation for this. Please escalate this to your developers. It´s unacceptable that Mac users cannot use their harrdware in full with your product, All other competitors allow this. Thanks in advance. BTW, 4.23 is out and still same old bug… :( not cool

37
R
Lover
1 year ago
L
Runaway Baby
lerodeezerRunaway Baby

Desktop App - [Mac OS / OSX} Magic Bar SupportReplied by Deezer

Hi there @Rgallego  Thank you for chasing this up with us. I'll add your comments to the developers working on this. Like I said above, it's a matter of priorities and we've been working on fixing some things in the desktop app as well. Please bear with us    Sorry, but this is getting ridiculous. You advertise the feature and it hasnt worked for months. Sorry, but I moved to Tidal until this gets fixed. 

37
R
Lover
1 year ago
L
Runaway Baby
lerodeezerRunaway Baby

Desktop App - [Mac OS / OSX} Magic Bar SupportReplied by Deezer

Version 4.22 and this is still not working! I should remind you that you advertise this on your website but it hasnt worked for months.   It seems to me like false advertisement. This impacts also apple watch functionality. Can we please have an update on this? what are your developers doing? 

37
R
Lover
1 year ago
L
Runaway Baby
lerodeezerRunaway Baby

Desktop App - [Mac OS / OSX} Magic Bar SupportReplied by Deezer

Im really looking forward to have this working once and for all. How hard can it be? Every other streaming service integrates fully with the OS. Deezer is great, but sometimes fails big on little stuff. Details matter and failing a detail spoils a very good job.

37
R
Lover
1 year ago
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