The song that impacted you the most -THE THREAD 🔉
Hello @kolma! As a challenger, Deezer needs to adjust quickly to make sure that we can continue to compete with global giants. That’s why we have taken the decision to make HiFi (FLAC quality) part of all our subscriptions. It means we had to change the price point to reflect the value we provide, as well as the standards in the country. We don’t have other option at the moment, but you are receiving a better song quality, no worries. Let me know if you have any other questions. 💡 For all information on Deezer: dzr.fm/FAQ But who told you that everybody wants to have the HiFi quality and pay almost double? Most of the people cannot tell the difference and/or don’t have any suitable equipment for uncompressed music. Majority of today’s folks anyway transmit the music via Bluetooth that compresses the signal, play it on mono (or omni-directional) speaker. It even creates higher costs for Deezer because of the increased bandwidth. This quality hike really does not have sense at all. Pl
Got the same email today; I was paying 7.49 Eur for a family plan and I`m supposed to pay 17.99 since December. No way. I already canceled my subscription, installed Spotify and transferred my playlists. Way to go, Deezer! Which service did you use for the transfer?
Ridiculous… Someone in Deezer thought this would be a good idea and automatically accepted by the users. Taking care for existing customers, par excellence. No empathy for paying customers who are anyway struggling with high inflation.
They made me totally upset, too!
Doubling the prices and trying it to mask/justify it with some artificial benefit (with no option to change) won’t convince the users. Personally, I’m not interested in all those extra features, they really don’t bring any value to me (tried them once, never since).If you want to keep me as a customer, either create a plan without those pseudo-services (just music, nothing else) with some acceptable price, to stay at least competitive with Spotify. Of course I am not so naive that you’ll change anything. With Deezer I was so happy until now, got bound to the brand but now you have crossed the line.
I’ve just received an e-mail that starting December 2022, I’ll be receiving HiFi audio quality, and this was very suspicious, so I’ve read further and have seen the reason: My “Family” plan cost has been steeply increased from 8.99€ to 17.99€, in a very pro-customer manner without any possibility to not agree with this nonsense.Actually, I’ve switched from Spotify few years ago, because I’ve found that Deezer is quite cheaper and does not have this stupid policies of the behemoth competitor.Now, of course, I am NOT going to tolerate such arrogant anti-customer behavior and I’ll cancel my Deezer subscription and of course switch back to Spotify (although I am not a fan).According to Deezer blog, Deezer’s revenue grows, number of subscribers is increasing, so why the heck? Greed? Reckless... Deezer, you’ve made me very upset.To all Deezer execs, managers and alike: YOU’VE LOST A CUSTOMER and I hope I won’t be alone.
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