🚨 BREAKING NEWS: Deezer Premium/Family 🚨 (Update)
Thanks, @Ripperoo and all for your patience and feedback. We're working on getting this clarified with Samsung. Please accept our apologies for any inconvenience caused Rudi please stop these shit messages…. Sorry for my french… You are the community manager and you should open the right doors for all of us frustrated users of Deezer/Samsung. But you haven’t or done anything at all to help us out. - Quite like the playlist problem… It really sucks!!
Ripperoo, can you give us the link to the Samsung Community about this issue? For me it gives no meaning if Samsung “only” shuts down Deezer within the Multiroom app….. Still Deezer is the only Music streamer there is supported in the Samsung newer speakers with the Smartthings app?
All my equipment is Multiroom soundbars and nothing have changed. - Nothing works with Deezer….
Finally I see that there is people who have a lot of money invested in Samsung Multiroom and Deezer…. This is the same here dkr. 25000,- (3000£) We must not give up. - Like you Ripperoo. - I have the same thoughts about Samsung is about to shut the Multiroom app down…. And only developed on the Smartthings for the future and their new soundsystems… If anyone have the opportunity to speak with a lawyer or a person who have the skills to this kind of case. Please take this case further…… I really think we only have a chance, if we stick together and make a lawsuit against Samsung...
Hi all, Latest here, heard nothing back from Samsung..... The app seems to work flawlessly, until I try to play anything. Logs in OK, can access play list, favourites, albums, everything. Then when I push the button to play, after whirling around for a bit, it tells me I have no Internet connection. BTW, I appreciate that the man from deezer lays the blame entirely with Samsung, but I get no feeling that deezer is pushing Samsung to resolve this on our behalfs. After all we are paying deezer! Cheers all I’m really sorry to hear this Gazturner…. No answer here either…. I wonder how high Deezer and Samsung laugh at us…. Like the playlist issue, - this will most likely ends up with another “never ending story”… The only solution I can come up with. Is that we stick together and find a way to force Samsung to help us out….. Deezer have proven that they are incompetent and to no use at all…. I would not tell anyone what they should do in this case. But please un
Hi there @Raun @leeuw23 Thanks for coming back and for your honesty. As I mentioned previously, this is a 3rd party app, not developed by us. As a Deezer community manager, I actually provided the best advice I could - users contacted Samsung directly, who then took ownership of the problem Also, I have noticed by observing this and other related topics, that this issue "comes and goes" without any sign of changes made on our side. The API is ours, so if Samsung ever needs anything from us in order to improve their app, I can assure you they know how to get in touch As of our app, that's the only ones we can answer for. Thanks for your understanding Rudi I would not describe what I’m really thinking about your message, but I can say it’s not positive… Of course, you should provide us with a directly contact to your collaborators - in this case Samsung “Multiroom”, when “your” customers have problems to play “your” music….. Please understand, that I do not ask Deezer to
Thanks for sharing with us @Gazturner this is something I've been trying to explain to you all, glad it's going to be solved Sorry to say. - But Rudi you are the community manager and this means that it should not be Gazturner, there should provide all of us frustraded Deezer customers with this kind of informations. - It should have been you!? And still, lets wait and see. We must not have to high hopes. We must not forget that the playlist issue is still not fixed in over 2 years by now and you should have provided Samsung with the frustration of all the Deezer customers there isn’t could use Deezer playlist in the Multiroom app. And still it isn’t work.
Thank you Gazturner… It’s really strange, but fortunately it’s works for you..
I can now log into Deezer on the app but when I try to play something I get the message no connection to internet. Same here
Gazturner… Could you please go into Deezer and choose something music inside the Deezer…. The screenshot you have taken is from the overall menu, where you can choose what provider you want use….. This is no problem for all of us….. Could you please take a screenshot at the music you hear inside Deezer
Sorry to say. - But I’m still very scared that Samsung is about to phase out Multiroom…. The app doesn't support the newer smart home devices and apps…. But is it alright?…. No absolutely not!…. The Multiroom app is from 2014 and after many small problems, the first serious problem was the Playlist issue from 2018 (was never repaired) and since april 2020 we cannot use the app for Deezer anymore….. The last speakers Samsung sends on the market and there is supported by the Multiroom app is from 2017!…. This cannot be right and cannot be legal at all….
OMG Gazturner…. This is great news!! But like Ruediger it’s not working for me either…. Because I have a very big system with many speakers and devices with the app. I will awaite to hopefully hear some more who can get it to work, before I reset all my equipment. Really hope you not the only one ;-)
There must be something terrible wrong, regarding the support of Deezer in the Samsung Multiroom app… Rudi has stopped to update us anymore. Which I think is logic. - There isn’t anything to update us about…. My “conspiracy” theory is now, that Deezer and Samsung in cooperation shuts down the support of Deezer in Multiroom as the app is out of date and Samsung now use a newer and better app to there audio products. It is very strange that Samsung don’t say anything about these issues about the Deezer support to their customers and Deezer reacts like they try to dragging the time….. It went well with the playlist issues (over 2 years) and now we are in a much worse situation. - Deezer simply not working anymore in the Multiroom app…. And more strangely there is “only” support for Deezer in Samsung new Smartthings app. - Which means that no Spotify, no Tidal or youtube etc is supported in the Samsungs new Smartthings app “only Deezer” and it works without any problems…. For sure Samsung
Rudi… Would you please give us an update?
Rudi…. Please be honest and tell us which way we should go, to get rid of these frustrations… Do Samsung collaborate with you, to make Deezer to work within the Multiroom app or sits Deezer standby until Samsung contact you for a solution? Please give us some straight answers. That we as you and Samsung customers deserve….
I too have now cancelled my Deezer subscription. Surely Raun if we are paying for a service and it is not available then Deezer did not ought to still be taking money from us Yes you are absolutely right. But if Samsung is the problem (I think). then we punished the wrong provider… Samsung should have an obligation to get this to work for there customers, because they have sold us the hardware and the software there should work with third party apps as Deezer in Samsung’s own Multiroom app… This have not working in over 2 years now and Samsung have not done anything to resolve the issues...
Hi all… Please understand that Samsung wins when we go to Spotify or something else instead… If we want to get something out of this buggi Multiroom Software, we must stick together…. We are NOTHING in the big picture, if we stand alone… This app have not been working as it should in over 2 years now…. And have Samsung give a shit for that matter??
Got exactly the same problem as above, been on to Samsung for over 1 hour this morning and they couldn't help only one thing I can do is cancell my account until sorted Yes it’s really sad…. I’m sorry Rudi, but I am very provoked, when you say that Deezer we’re in standby, because you need Samsung to collaborate……But I was happy about your next reply - ”It's a commercial partnership that we value, and we appreciate your frustration at the same time. For this reason, and before I replied here today, I've chased our partnerships team for a clear update. As soon as I get an answer, I'll get back to you all”… Thank you for that! Just to let you know…. There is no problem with the Samsung’s new audio devices there use Samsung Smartthings app….. Here works Deezer flawlessly...
Hi Rudi… All Samsung Multiroom users have had problems to use there playlists in about 2 years by now…. Would you please be honest and tell us, what have Samsung doing to resolve this problem?…. I’ll ask this way, because when I earlier have contacted Samsung regarding the playlist problem. I get the message that the problem must be within the Deezer’s code… For me to be honest I think the problem is Samsung. But we cannot come any further with the playlist problem and now the ID issues, if we as a customers to Deezer and Samsung still accept we being toss from side to side… Who should we as a customers to Deezer and Samsung Multiroom, let be responsible for these problems?
Can see that “Rudi” - “Community manager” also reading this threat. So I aspect there’s been done something from Deezer’s developer team!?…. Please let us know Deezer….
@Helgiftw. - If it’s possible for you. Could you please try to install 4132?
I can see that the app version 4143 is from the 28. february 2020 and therefore I think this update is the problem…. Yes we are many there didn’t have the problem from back in february. But I think it’s because our devices automatic update the apps ongoing and this I think can take a while… The last update before 4143 is from december 2018. So this can be a very scary future we look into, if we want to get Deezer to work with Multiroom and if the problem is located with Samsung…..
Hi… I have also the problem, there is described in this treat….. The reason that I go for a Deezer Hifi account in january 2020, was because Samsung new soundbars did not use the iroom app anymore. The new soundbars should now use the smartthings app, and this app can only use 2 providers TuneIn and Deezer……. I have 2 new soundbars from Samsung, but I have 10 of the old Multiroom soundbars. So I am a very frustrated man by now…. It cannot be right that I and others can use many many money on these soundsystems and have so much trouble to use them…. In over a year we can’t use our own playlist in the Multiroom app and now we can’t logon on to Deezer, which is SUPER important for me and we also pay for to have integrated in our Multiroom app I can confirm Irond13 there says that TuneIn works flawlessly in the Multiroom app I suggest that we all get together in some kind of lawsuit against Samsung….. We should not accept all these frustration we have with this Multiroom shit!… Sorry for t
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
