Suddenly unable to access Deezer via Sonos. Error message says “Unable to browse music”. I’ve updated both apps, reauthorized Deezer to run in Sonos but still nothing.
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Holy shit… 🤔
So definitely your family account has a problem with your S2 system, and the strange thing is… in detail only with the admin profile. This is the point i really wonder about.
Just one test would be left… what does your admin profile behave with a different S2 system…. But i can’t imagine that it’s a matter of your Sonos system, because your friends account works fine with your S2 system. And if i understand correctly this also is a family account….
Unfortunately, the account I logged into as a test is a separate user account that is a member of my family plan. This is the account I created yesterday from the user profile associated with my account to prevent simultaneous logins to my Deezer account from two different Sonos systems.
I don't know anyone with a Deezer family plan who could give me a test login to their account.
And i suggest you try to test your admin profile with another S2 system.
I also don't know anyone who has an S2 system on which I could test logging in to my account.
And once again the question… is your family plan one of the newest generation including HiFi quality?
Yes.
What country setting do you have in detail for Deezer and Sonos?
Poland.
Userlevel 7
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- deezer "Sonos/Master" Legend
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22 March 2023
Holy shit… 🤔
So definitely your family account has a problem with your S2 system, and the strange thing is… in detail only with the admin profile. This is the point i really wonder about.
Just one test would be left… what does your admin profile behave with a different S2 system…. But i can’t imagine that it’s a matter of your Sonos system, because your friends account works fine with your S2 system. And if i understand correctly this also is a family account….
I‘m going to ask my contacts at Sonos if they have heared about such a problem.
And i suggest you try to test your admin profile with another S2 system.
And once again the question… is your family plan one of the newest generation including HiFi quality?
What country setting do you have in detail for Deezer and Sonos?
Please try to find out about any differences between your Deezer account and your friends one.
I had another Connect at home from my old system. I plugged it into my home network and created two separate S2 and S1 systems with separate Sonos accounts. I added the Admin user from Deezer to S1 and have no problem browsing my music...
You wrote that your accounts admin profile os working fine on the S1 system… what about using your friends account on your S2 system? Can you try this?
I tried. After adding his Deezer account to S2, everything works as it should.
Is your S2 on latest firmware or has it an older version?
15.1.1
On the Sonos website, I see that the current version is 15.1.2. When I try to force update, I get a message that no software update is required.
One last idea… what about region settings for your admin profile? What Country is set within Deezer settings?
And what country is set for your Sonos account?
The same.
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- deezer "Sonos/Master" Legend
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21 March 2023
Ok, thx for your detailed information. So imho everything now looks like it should be… but for some reason it doesn’t work. 🤔
You wrote that your accounts admin profile os working fine on the S1 system… what about using your friends account on your S2 system? Can you try this?
Is your S2 on latest firmware or has it an older version?
One last idea… what about region settings for your admin profile? What Country is set within Deezer settings?
And what country is set for your Sonos account?
All devices in the old S1 system were factory reset before handover. A new Sonos account has been created in the new S1 setup. Until today, we used the same Deezer account on both systems, logging in with different users. As I wrote before, I have already changed it. We now have two separate systems, two independent Sonos accounts and two different Deezer accounts under the same family plan.
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- deezer "Sonos/Master" Legend
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21 March 2023
Imho there is some kind of trouble between the two Sonos Systems and your Family Account. Is the independent Deezer Account (with its own login data) of your friend part of your family plan?
And is this S1 Sonos System still using your Sonos Account that also is used for the new S2 system? If so, i suggest your friend creates an own Sonos account and does factory resets for all devices that are part of the S1 system. Then he has to set up a NEW Sonos system using his own Sonos account data.
At the moment there seems to be a conflict of mixed systems.
I removed all Deezer profiles from Sonos, all authorized “devices” and “applications” from my Deezer account, reinstaled the Sonos App, and re-added the users. Unfortunately, that didn't help.
After upgrading to Sonos S2, I gave my old S1 system to one of my family group users. Until now, he logged in simultaneously with me with the same e-mail address, using the profile assigned to my account. I changed it. He now has a separate account so now he logs in with his email, but that didn't help either.
I asked him to re-add my Deezer account to his system and try to add the Admin user. He managed it without any problems, everything works fine for him.
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- deezer "Sonos/Master" Legend
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21 March 2023
This sounds very strange… i also use a deezer family account for Sonos and can’t reproduce the problem. For me it works fine with the admin and also with the other profiles.
Switching profiles including the admin and browsing content from within the deezer app works well?
Imho it looks like an account problem.
As you already tried please remove the deezer profiles from Sonos app again and after this also remove Sonos from Deezer authorized „devices“ and try again.
Maybe your Deezer account still is connected to your old S1 Sonos System and this causes the trouble.
To do this, after removing the admin and the profiles from Sonos, login to your Deezer account via web page using a desktop browser and select „account settings“. Take a look at the „my apps“ section. There you will find Sonos and other services. Remove Sonos and try to connect Deezer again using the Sonos app. Start with adding the admin profile.
Good luck…
All other users use family profiles.
The Sonos app easily searches for music on all added streaming services, including Deezer, logged in as Admin. The problem occurs when I select the "Deezer" icon in the "Browse" section and want to browse the resources added to this user. Sonos shows a message "Unable to browse music". No problems for all other users.
The problem is strange. In my opinion, the cause lies with Sonos, but their support says that I should seek help here.
Everything was working fine on the S1 app. The problem started after upgrading to S2. To solve it, I deleted all Deezer users from the S2 app, changed the Deezer account password, and wanted to add users again. When I tried to add a Deezer Admin user in the Sonos iPhone app, the app added another user. Another attempt to add the Admin user ended with a message that the account already exists. I made another attempt to add admin on my android phone. There were no problems with this, but as a result, the Sonos app shows "Unable to browse music" in the Browse section again.
Userlevel 7
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- deezer "Sonos/Master" Legend
- 391 replies
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21 March 2023
Same with me. I have a family account, the problem only affects the Admin user, other users work fine. Sonos support referred me to Deezer....
Hi…
there were different problems reported here . Can you please tell us in detail what isn’t working properly on your Sonos System if you use the admin account?
Do the other users use own accounts that are part of the family plan or do they just use family profiles?
Same with me. I have a family account, the problem only affects the Admin user, other users work fine. Sonos support referred me to Deezer....
Userlevel 7
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- deezer "Sonos/Master" Legend
- 391 replies
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12 March 2023
At the moment Deezer is working fine on my Sonos system.
Maybe there was some improvement on the API they have been working on. In this case access can be linited for some ours.
Anyone still having issues?
I can play music through Deezer, however I can't browse their libraries or get to their homepage on the Sonos app...
Same with me. Tried logging out logging in etc. Switching phone off but still the same message...
I’ve got the same problem after updating to 15.1.1 version
Same issue with me
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