include
Answered

Chromecast not playing uploaded MP3s on Deezer

  • 14 October 2018
  • 39 replies
  • 941 views


Show first post

39 replies

Hi there, we have tested this and could not reproduce the problem. Could you tell us which operating system you have on your computer and which Deezer version you have installed on both devices? Do you get an error message or is it just silent when you cast it?

Desktop is Windows 10 (latest update), using Chrome 69.0.3497.100.

Android phone is Sony Xperia XZ, using latest Deezer app version.

No error message, the Deezer app in Chromecast just says Loading... and then stops.
Userlevel 7
Badge +7
Hi there, we have tested this and could not reproduce the problem. Could you tell us which operating system you have on your computer and which Deezer version you have installed on both devices? Do you get an error message or is it just silent when you cast it?

Desktop is Windows 10 (latest update), using Chrome 69.0.3497.100.

Android phone is Sony Xperia XZ, using latest Deezer app version.

No error message, the Deezer app in Chromecast just says Loading... and then stops.


Hi there, have you tried our Android troubleshooting? 🙂 https://en.deezercommunity.com/troubleshooting-and-tips-4/android-issues-symptoms-and-answers-120
Same issue here!

My mp3s stopped being played on Chromecast (from Android and Desktop), it was fine ca. 3-4 weeks ago. It just jumps to the next song.

In Android app it even removes the songs from playlists (or "hides" them, cause in desktop they are still there).

Chromecast firmware 1.32.124741
Mac 10.12.6
Chrome 70.0.3538.77
Android 7.0 - Samsung Galaxy J7 Prime
Deezer 6.0.2.89
Userlevel 7
Badge +7
have you reinstalled the app?
Userlevel 3
@benedikt.winder could you send us a screenshot of you are seeing when you try to play your own mp3s? 🙂
Userlevel 1
Badge
Thanks for your reply. On Android it looks like this. It skips all tracks and then it doesn't play anything. Do you need some further information? Best regards.

Userlevel 1

This really sucks.  The reason why I want to cast to my Google/Nest Mini and Google/Nest Hub (I set up a speaker group) is because they produce better sound than my laptop/Android speakers.

 

Deezer casts as well as Google Play Music, both of which are way better than YouTube Music.  My tracks are not high res.

Userlevel 7
Badge +7

Hey @brucedenney 

I totally understand your point. We love niche music and independent musicians here. Have you heard of our UCPS initiative? For more info please see here.

In the meantime, if there's any content you'd like to have on Deezer, check this topic here and post away, I'll pass it on to our catalogue teams:

Hi @slandier I'll forward your feature request to our developers. My educated guess is that it has to do with music licensing!

Same problem here.

Samsung Galaxy S10
Userlevel 7
Badge +5

Hi @David Senior, I'm sorry to hear that you're experiencing this issue.

Could you please record a video demonstrating the procedure you're following so we can better understand the situation?

Userlevel 7
Badge +7

Sure, I get that point entirely @brucedenney I'm just giving you the current and realistic options to improve the service we provide to you as soon as possible.

Feedback noted!

Similar issue here but with Google Home Hub rather than Chromecast (same process really though). Uploaded songs don't cast and in some cases disappear from the playlist entirely.  Looks like this issue has been going gor over a year now without resolution.

How do I send you a video?

Video of mp3 issue

I’m having same problem but with iPhone running latest 17.4 IOS AND latest Deezer app, trying to stream uploaded my MP3 files  to Google home. It used to work but NOW doesn’t. The files just hang or skip to next file in the playlist. Something has changed and broken our ability to stream these files. 
Very frustrating and this is going to make me look at alternative streaming services unless it’s fixed!!!

Reply