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Can't connect Deezer Wear OS (Galaxy Watch 4) with my account

  • 17 November 2022
  • 37 replies
  • 1271 views
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37 replies

Noam Asulin
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Userlevel 7
Badge +14

Some users I know are complaining on the same issue 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
M
Rank

“Kaltum (Deezer Support)

4 Dec 2022, 08:45 GMT

Hello Martin,
 
It seems there is an issue with the watch. I will ask our Android team to check it. Is it possible to send me a screenshot or a video.
 
Sorry for the inconvenience 
 
Kind regards “

 

This is the answer I got from the deezer team. I sent them a screenshot and described the situation. I don't know who works there, but they don't listen to what they are told, only the automatic answer is that it's the watch's fault. Even though I told him to check the forum how many people have the same problem
 

Johnathan.Deezer
Userlevel 5
Badge +6

Sorry to hear that guys. 😑

Can you please try to do what @Zayn-T said? 

Delete the app, reset the devices and try to reinstall the app again, please? 

Please let me know any updates.

JohnathanF
Yula
Rank
Userlevel 7
Badge +10

Hello all, please try again and be mindful of these points: 

Note: Your watch must be connected to a cellular network or WiFi. Your Android phone must be nearby and you must be logged in on the Android Deezer app

Tip: We recommend turning the Bluetooth on your phone off when downloading or playing content to improve the performance of your watch

  1. Launch Deezer from your watch
  2. Select Log in with phone

    You can now control music from your watch. You are able to access your Flow, Favorites, Recently Played, and all the music you have liked!

Alternatively:

  1. Launch Deezer from your watch
  2. Select Log in with a code. A code will be displayed on your watch
  3. On the Deezer app on your phone, enter the code that is displayed on your watch
(She/her) add your pronouns to your signature!
Yula
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Userlevel 7
Badge +10

If the problem continues, could you please send me screenshots so we can investigate further? 

(She/her) add your pronouns to your signature!
A

Thank you @ELI137 for sharing this information. 👍

I just posted this in the German deezer community.

Hopefully the bug will be fixed with hotfix release 7.0.18.

João Miguel Soares
Rank
Userlevel 1

If the problem continues, could you please send me screenshots so we can investigate further? 

The "log in with a code" option does not appear, only "log in with phone".
Even with the watch connected to Wi-Fi or Bluetooth the problem is always the same.

S
Rank

Here also broken, Galaxy Watch 5. Hope the fix is there soon! Hopefully before I go to the competitor. 

Yula
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Userlevel 7
Badge +10

That’s fine @João Miguel Soares, there is that option too! 

Note: Your watch must be connected to a cellular network or WiFi. Your Android phone must be nearby and you must be logged in on the Android Deezer app

Tip: We recommend turning the Bluetooth on your phone off when downloading or playing content to improve the performance of your watch

 

And then connect to deezer on your mobile!

(She/her) add your pronouns to your signature!
M
Rank

still no working

Y
Rank

I just bought a yearly subscription because Tidal didn't support Wear OS. And it turns out that Deezer doesn't work either. Same problems as mentioned above. I'll wait a few days and if it doesn't work I'll just go elsewhere.

T
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Userlevel 2
Badge

Just to confirm I am having the same issues as @João Miguel Soares here in the UK. Only a Log in with Phone option. I have met all the conditions you raised above and no luck at all.

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