Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)
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clicking on the album Rock Now by Various Artists results in “Error An error occurred, please try again later”. I can still add to the queue though...
Userlevel 7
+7
Hi
The problem has been fixed now
There are several tracks that say I am featured in them but it is a different artist. Can I remove them from my artist page please?
Remove:
https://deezer.page.link/BX81iTEmjARu3bsKA
https://deezer.page.link/NFDAJParFJi9BBeV7
https://deezer.page.link/ihGRjzkGKxusA5iL7
https://deezer.page.link/QjcBowisQCr9PUHa6
https://deezer.page.link/TSdffVUy8XYeCCfb9
https://deezer.page.link/wx6Wyo989E79xjHK9
https://deezer.page.link/kwRpPs7WUyyyZJCr6
https://deezer.page.link/g9kEK2kRRLXZbid48
My artist page:
https://deezer.page.link/CmiLqTw9nbyRWerS8
Thanks!
Kevin Kerr
Userlevel 7
+7
Hi
Hi,
our new single ended up on different profile. This is the album:
And this is the correct artist:
https://www.deezer.com/cs/artist/250266542
Can you please move the single?
Thank you very much
Jan
Track stops at 3:14, error message. I’ve reported this issue many times during last 2 years. But it’s not getting fixed by reporting through the track options. So i’m trying here.
Link to track:
https://deezer.page.link/59XfTRBe2y6iZ3DaA
Hi!
My new release Vagão is listed on the wrong artist profile.
Please move to my profile.
- https://deezer.page.link/RLF7Lc9fktwZu12B8 - Vagão
- https://deezer.page.link/d9KePkdremQRsYzc7 - correct artist profile
Thanks
Hello, scrolling through my loved tracks, I’ve found out that one of my favorite song has been « stolen » and renamed?
The song no longer appears on the OG artist’s page and is now displayed on someone else’s (artist that I’ve never heard of).
The original song is « ACID RAIN » from LORN which has now been renamed to « Lorn Speed » from Kristiwa Napa.
The song is exactly the same. Can you guys do something about that?
Thanks
Userlevel 7
+7
Thanks
Userlevel 2
The explicit versions of the album “Loud” by Rihanna contain the clean version of the song “Love the way you lie (Part 2)”.
Userlevel 7
+7
I think I forgot to mention that you have to do it on the web version or the PC/Mac desktop app.
Thanks
Userlevel 1
Hello
You can report the problem directly in the app as shown in the following pic:
Thank you for your efforts in assisting me.
This option does not appear on my Deezer app in any location I've been able to find yet.
Here's what I can see:
Where else might I be able to find the "Report a Problem" option?
Thank you for your time and attempted assistance.
Userlevel 7
+7
I have listened to the song on Web (Chrome), Desktop app and Mobile app and could not reproduce the problem. After 41’ it keeps playing until the end.
Could you please reinstall the app and/or delete cache and try again.
If the problem persists please let me know and if possible sent me a video with it.
Thanks and apologies for the delay
Userlevel 7
+7
Hello
You can report the problem directly in the app as shown in the following pic:
Thanks
Hi
checking to see if this thread is still alive as it’s been almost a couple of weeks for me and another person without reply or resolution; and I see you’ve replied and fixed others’ issues that posted in other threads in the last 24 hours. I’m sure you’re busy, so I do appreciate your time. Thanks.
Hello,
the song “Dancing Through Sunday” by AFI on their album “Sing The Sorrow” cuts off at 41 seconds and goes to the next track.
Userlevel 1
Greetings!
I noticed a mislabeled album recently.
The album titled "Big Bad Voodoo Daddy" is actually titled "Americana Deluxe". The release date is listed as 01/01/1998, and it should be 02/24/1998 (or 24/02/1998 alternately)
https://deezer.page.link/SE4K2AdCCiL1q2QA7
Thank you for your attention,
-Nate
Userlevel 7
+7
Could you please let me know which are the albums corresponding to the band Cactus in order to separate them from other bands with the same name?
You have an issues under the band name “cactus”. You literally have about 5 different bands from multiple different genres mixed up together; it’s a complete joke.
Userlevel 7
+7
Hey
Thanks :)
Userlevel 7
+5
Hi
Unfortunately, what can be done on our side I have done it, which is to request to distributor to redeliver the album. Now we need to wait.
In the meantime, if you have this track in Mp3 you can uploaded to your favourites.
Hi
Indeed, there seems to be an issue with track 2 on the album "Any Day Now." I did some system updates to see if they resolve the situation.
As for the second scenario you mentioned, I wasn't able to replicate it on my end. In my case, when the second track concludes, there's a skip to the third track rather than the fourth.
I just checked and track 2 is still broken
Userlevel 7
+5
Hi
Indeed, there seems to be an issue with track 2 on the album "Any Day Now." I did some system updates to see if they resolve the situation.
As for the second scenario you mentioned, I wasn't able to replicate it on my end. In my case, when the second track concludes, there's a skip to the third track rather than the fourth.
Track 2 in this album is completely broken only the first second of it plays. Also when listening to the album in order the tracks play in the following order: 1, 2, and then it skips straight to 4.
Userlevel 7
+7
Soccer Mommy discography should appear now.
Regarding release dates, that info comes from the labels when they deliver the albums/tracks (I’ll see what I can do about it)
Thanks
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