include

Deezer For Creators

Deezer For Creators
Show first post

282 replies

DrEvil
Rank
Userlevel 5
Badge +7

I was thinking making the editing bio ability, available to trusted community members.

I'm not a medical doctor, please don't contact me if you're on a plane and need help. For all other enquiries contact the surgery.
A
Rank

Hey @Alaris 

Just for security purposes, could you please post the link and confirm your artist profile on Deezer?

Thanks for the feedback, by the way, it's a good suggestion :thumbsup_tone2:

Hey Rudi, thanks for the answer. 

My artist profile is https://www.deezer.com/en/artist/4741884

S
Rank

thanks, @Rudi 

I’ll try contacting Support

Rudi
Rank
Userlevel 7
Badge +7

Thanks for the kind feedback @elrapwell - yes, we're still dealing with varied requests, and at the moment with limited resources. I'll keep pinging the teams on your behalf so they can have your names in mind :v_tone2:

T
Rank

 

Hello @Tadijaa and @Rx99, for both your requests please get in touch with our customer support team.

Customer support: (03:13:50 PM) Veronica: we don´t have access to artist profiles, it needs to be manage by the artist or manager via Backstage access

@Rudi please change my profile picture

(https://www.deezer.com/sr/artist/152958)

 

Best regards

B
Rank

Hello guys,
i know we have to wait, and, i know im annoying someone with same doubts of others here.
But still, i need to ask.
I requested access to my bands profile some time ago and still nothing.
I usually wait those processes without complain but thing is, we are releasing new album next month and our page is a mess. We have other ppl songs added and our distributor (ONERPM) asked us to get into backstage to clean the mess.
So, yeah… without the backstage access i cant fix other problems..
Any thoughs about when i can get it?
our band profile is:
https://www.deezer.com/en/artist/6763095

 

thank you

Rudi
Rank
Userlevel 7
Badge +7

Hey @Pablo Payson 

Sorry about the delay. It could be that there's something missing so please follow Kevin's advice and get in touch with our support.

Hi there Tony @Tadijaa post the picture here and I'll change it for you. In the meantime, I'll pass the feedback to my colleagues in support about what was said to you :thumbsup_tone2:

T
Rank

here is the picture, thanks a lot

if the whole picture can't fit then you can reduce it, it's not a problem

Best regards @Rudi 

G
Rank

Hi!

I just requested access to Backstage stats and I wanted, in the meantime, to install the relevant app on my iPhone, but I can’t seem to find it anywhere.

Can you please let me know?

Many thanks in advance

Kindest regards

Giorgio

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Albert Voiturier that is possible.
Just make sure you select a role as manager and not as artist in the first field of the Backstage application form
Then in the third field you will be able to add all your artists.
Let me know if that works.
Thanks :)

A
Rank

Hello, I have two different musical projects on Deezer but I can't manage the two artist profiles on Deezer Backstage at the same time. Basically, I would like to be able to manage two different artist profiles on Deezer Backstage. Is this possible ?

Rudi
Rank
Userlevel 7
Badge +7

Hey @Altblankn 

Thanks for reaching out and sorry for the long wait.

Please contact our customer care team here and they should be able to help you out :thumbsup_tone2:

Hi @Evgen Kurbatoff 

Profile pic uploaded :wink:

Pia.Deezer
Userlevel 7
Badge +3

Hola @eriz in order to get access to your artist profile please visit our new Backstage platform here :dvd:

And if it's your first time using it, all you have to do is click on the button 'request access' and follow the steps :wink:

Rudi
Rank
Userlevel 7
Badge +7

Hey @elrapwell 

Thanks for coming back to us. I see the profile now, could you please get in touch with our support team here and pass them the email used in the request for Backstage - you shouldn't post it here because the thread is public:thumbsup_tone2:

Hi @Beto.Gebhard 

If the profile is a mess, Backstage request will take even longer to be granted. Please post the links for the content which isn't yours here, and I'll contact our catalogue teams for a cleanup - that should speed up the Backstage request too :wink:

T
Rank

I was trying to get access to Backstage earlier but, with each attempt, my artist name never comes up. In fact, no artist names appear and all that shows up is the little loading ring. I tried waiting but that didn’t lead to anything. How do I get it to show something so I can have access?

Rudi
Rank
Userlevel 7
Badge +7

That's a very good idea @DrEvil I'll keep that in mind for a collaborative work this year! :upside_down:

Rudi
Rank
Userlevel 7
Badge +7

Hey @Nouan 

That can't be right, please contact our support team here and they should sort that out for you:

 

B
Rank

Hey @Rudi 

thank you your help,

so..
this is our artist page https://www.deezer.com/br/artist/6763095
And those albums are CORRECT:
https://www.deezer.com/br/album/12827896
https://www.deezer.com/br/album/12827884
https://www.deezer.com/br/album/12827916



but all those songs listed below are WRONG:
https://www.deezer.com/br/album/121540212
https://www.deezer.com/br/album/56792332
https://www.deezer.com/br/album/51648292
https://www.deezer.com/br/album/11020430
https://www.deezer.com/br/album/150440752
https://www.deezer.com/br/album/134923752
https://www.deezer.com/br/album/124862002
https://www.deezer.com/br/album/123793882
https://www.deezer.com/br/album/112251182
https://www.deezer.com/br/album/79597702
https://www.deezer.com/br/album/74203852
https://www.deezer.com/br/album/50829342
https://www.deezer.com/br/album/13699166

hope we can fix this!

again, thank you for your help.

Pia.Deezer
Userlevel 7
Badge +3

Hi @Ryan Holiday we are sorry about that but Backstage for artists didn’t even exist 6 months ago. How did you try to claim your artist profile? 

Please request access to our new Backstage for artists platform here, click on the button 'request access' and make sure you include enough evidence :wink:  After having done that it can take up to 20 days to get access. Apologies for any inconvenience caused and thanks for your patience.

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Maxime Lamotte 
The average response time from our backstage team is 3-4 weeks as they deal with a high volume of artists requests.
If after that period you have not hear from them yet, please contact our customer support team with all the relevant information regarding you application and they will be able check on the system.
Thanks for your patience:relaxed:

N
Rank
Userlevel 1
Badge

Thanks a lot

elrapwell
Rank
Userlevel 1

Finally got my Backstage account for Ghostown!
Fantastic thanks guys for setting this up!
I love statistics!
Request - I would love to see the all time number of streams
Currently you can only see the last year

https://www.deezer.com/en/artist/343815
Rudi
Rank
Userlevel 7
Badge +7

Hi there @Agustin Amigo 

What great news to share! Thank you all for your utmost patience. Pass on my regards to the rest of the group.

We're working hard to adapt well to these difficult times :thumbsup_tone2:

Best regards from the whole community team :wave_tone2:

D
Rank

 

Hello. I'm a DAKOV performer. can i manage my music account somehow?

H
Rank

Hello,

I’ve got an issue with my backstage account :-(

My backstage account contact@reps-rock.com is mistakenly linked to the artist https://www.deezer.com/en/artist/550336 .

My account contact@reps-rock.com should be linked to my artist https://www.deezer.com/en/artist/135493462 .

Thanks for your help,

Hervé for REPS - https://reps-rock.com

Reply


TERMS OF USE DEEZER COMMUNITY SITE