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subscription not available

  • October 27, 2022
  • 1 reply
  • 18 views
H
One Hit Wonder

Good afternoon, this morning my subscription ran out and I promptly paid the £11.99 to carry it on. This has not updated on the deezer app all day and I am only able to listen to my music as a free user. Is there anyway this can get sorted please? 

Kind regards 

Best answer by Jaime.Deezer

Hello @hutchy91 I am sorry to hear that.
Please contact our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help.
Thanks 

    1 reply

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • Answer
    • October 30, 2022

    Hello @hutchy91 I am sorry to hear that.
    Please contact our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help.
    Thanks 

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