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Answered

No playlist picture/covers in iOS/Android and Desktop/Web apps

  • 9 February 2020
  • 38 replies
  • 897 views


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38 replies

New app version in Both iOS and Windows 10

Same issue, seems a server site issue?

Userlevel 7
Badge +7

Hi there @vita @Leon_Feldman 

Please see from @JaccoH's example above and reinstall the app to the latest version. Then get back to me to let me know if the issue persists :wink:

Userlevel 2
Badge +1

I have the same problem on the Android app and web version

Android app

 

 

Web version

 

 

After one day, I did reinstall:

 

The same issue for me

 

No I will do that

Userlevel 7
Badge +7

Hi again @JaccoH 

Thanks for coming back. It all seems to load properly on our side - on a Mac desktop app and iOS. Have you tried reinstalling the apps?

Hello,

I have no album pictures on my playlists

Is it OK ? 

 

 

Userlevel 7
Badge +7

Hi there @JaccoH 

Thanks for coming back. Is there a way you can post us a link for the playlists so that we can check?

I also recommend you to clear the apps' cache to see if it makes a difference :thumbsup_tone2:

Now I have better / more examples:

I dit not correct them

 

 

No Picture (WIndows app, also iOS app.

After re-shuffeling track
This will last for approx 1 day

 

Userlevel 7
Badge +6

Hello @JaccoH, could you send me some examples of those playlists that lose their pictures?

Have a nice day

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