Why is my music missing on one of my phones? I had been trying to open my account on an old phone, had all sorts of problems resetting passwords. l can get all my music on a different phone. On this phone, l keep re-installing deezer app but my music isn't there (except for 1 album). Can you help?
Best answer by lesleyjairey
View originalSamsung A71, don’t know OS, latest version of Deezer app as l've uninstalled & reinstalled 3 times
A case for support, as there are obviously 2 accounts here:
+5
Just go to account settings when logged in and cancel the subscription. It will automatically end and change your account to free at the end of the 3 month trial.
+5
What kind of Phone and OS (including the version) is it exactly you‘re having the problems?
And which version of the Deezer App is installed?
+5
Your favorites are linked to your account. So if they aren’t not visible on one of your phones, i suggest to check your account info on this phone. May be you are logged in there with a different account you used in the past.
Checked account info, had to re-subscribe so l did, but still no music. Am also concerned that l might be billed twice. I was also asked for 2nd credit card info but l only have the one, so that didn't work either.
Have sorted out my missing music. Now l'm not sure what to do about inadvertently setting up a second account. The 1st 3 months are free but l don't want to be charged twice in September. How do l cancel it?
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
