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loose downloaded favorite songs when offline for a day or 2


It annoyed me for a bit of time now. I mainly listen to favourite tracks when commuting, but i often see myself without them because they aren't available.
What i think happened it’s when I don't go on the page for few days on my iphone, Deezer lost them and i would need to load them again on wifi, but they are still downloaded, just not available.

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Best answer by Jaime. 12 June 2022, 16:10

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4 replies

Hi,

after the update it was fine until today. Same issue.

i tried to close the app and reopen it to see if it fix once I finished the transition from my wifi to my lte(offline).

Wasn't better.

 

Userlevel 7
Badge +10

Hey @Alexis.Desj, a new version of the app is out, you can update it now! 

Thanks for the reply,

it’s 9.14.0.2

Userlevel 7
Badge +7

Hey @Alexis.Desj I am sorry to hear that.
This is a well known issue and our developers have found the root of the problem and a fix for it which will be available in the next version of the Deezer app.
Could you please let me know which version do you have currently?
Thanks 

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