Well, believe it or not it is now working again!!!!! My Samsung R3 has now connected again to Deezer. Finally!!!!! Not sure whether Samsung or Deezer sorted it out ... but thanks. Just tried mine and it logs in now. Yet the playlist issue that some user were suffering from persists!
For me it gives no meaning if Samsung “only” shuts down Deezer within the Multiroom app….. Still Deezer is the only Music streamer there is supported in the Samsung newer speakers with the Smartthings app? It could be the Samsung Tech has it all wrong and was just fobbing off “JaneD” as they had no clue what she was on about. That’s why it would be nice for the Deezer representative here to either confirm or deny this is the case. I’ve no doubt “JaneD” explained the issue clearly to Samsung but some so called “Tech Support” are utterly clueless. Some of them know less about the issues than the user sometimes because the user has spent a lot of time doing their own research, before contacting first line “Tech Support”, who, having no first hand experience with the tech in question, read from a script and default to just telling the user to reboot everything! I just don’t think tech support realise that some people are clever enough to figure most things out and only get in to
Ripperoo, can you give us the link to the Samsung Community about this issue? Yeah, sure Raun! I actually meant to do that, but forgot! The “ Audio & Video” forum is HERE! The specific thread, started by “JaneD” is HERE!
Over on the Samsung Community forum, a user “JaneD” had been in direct contact with Samsung Tech Support and they told her: “I’ve been told by Tech Support today that Deezer is no longer supported via the Multiroom App. This appears to be Samsung's solution to mine and other users problems with accessing Deezer via the App. They haven't chosen to tell any of us and Deezer still appears within the choice of Apps. I'm told it will be removed when they next update Multiroom. As of last week Deezer didn't know they were being ditched“. Anyone from Deezer care to comment on whether the Samsung Tech support are 100% correct?
I originally went with Deezer because of a Samsung promotion when I brought the speakers (I had never heard of Deezer before), so Samsung got Deezer the business. I now have £2000 worth of speakers sat round collecting dust at the moment. OMG, Stuart! I thought I’d written that in my sleep, seriously! I too ended up with over £2000 worth of paperweights after being coaxed by the Deezer promotion which worked OK until May 2018 For almost two years, I and many others had the dreaded “INTERNAL SERVER ERROR” and “SELECTED ITEM IS OUT OF RANGE” error messages when trying to launch personal playlists created after May 2018, following the last firmware update by Samsung. There is a long thread on the Deezer forums, dedicated to the issue and all the things good people who had spent a lot of their time doing the developer’s work, but ultimately without any result. I’m a stubborn as a mule and have stuck with Deezer right up until last month, hoping they would sort this issue ou
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